Job Listings

Community Director

Springfield College
Job Location:
Springfield, Massachusetts
Residence Life and Housing
Job Description:

The Community Director (CD) is a full-time, 10 month, live-in staff member who is responsible for the overall supervision of college residence halls by coordinating the administrative, programmatic and developmental plans for a group of Resident Assistants (RAs), providing care, advocacy, safety, and support for a community of 300-400 residents, and performing administrative duties and responsibilities associated with hall opening, closing, emergency on-call responses, tours, maintenance safety requests and community standards hearings. The CD will provide leadership and supervsion for the RAs by assisting them to create and manage living/learning experiences for all students living in diverse communities as part of the residential engagement model. The CD also serves as a community standards hearing officer, has significant on-call responsibilities and provides support for central office functions and special projects as assigned. The Community Director is involved in the oversight and assessment of a comprehensive housing and residence life program for approximately 2,100 students (Springfield College has a three year residential requirement for undergraduate students and we house 365 seniors and over 100 graduate students). The residential system currently includes 7 traditional halls, 3 suite-style apartment areas, 27 houses and 13 apartments.

Responsibilities include:

Recruit, select, train and provide ongoing direct supervision, development, feedback and opportunities for reflection for 8-12 paraprofessional staff. Effectively intervene with employees in regard to morale, behavioral expectations, conflict, and performance issues. Facilitate growth and development of individual staff members and promote team dynamics.

Directly responsible for the ongoing, intentional development of residential communities housing approximately 300-400 residents. Ability to Identify students with academic, social and mental health related concerns and provide timely resources and referrals as appropriate. Management of roommate agreements, mediation, and facilitation of room change processes. Facilitation of student development through individual student interactions, building residence hall community, student leadership opportunities, and working closely with Resident Assistant staff to support the academic mission of the college. Each community requires establishment and enforcement of community standards, creation of a spirit of pride and sense of shared responsibility for self and other members, a wide range of educational and social programming options and the opportunity to better understand self and how to talk across difference for all members of the community. Organize staffing, marketing, and logistical support for campus-wide events including Family Weekend, Admission Open Houses, Division-wide Late Night and Weekend Programming, etc, while proactively partnering with student affairs and other college offices to maximize resources and support the developmental needs of students.

Provide administrative leadership and oversight for assigned residential area, including Interpreting and enforcing residence hall and college policies while seeking proactive approaches in communicating these expectations with students. Serve as a hearing officer and pursue opportunities for student learning while promoting accountability and restorative justice for the community. Responsible for implementing protocol and managing crisis to address emergencies/crises/mental health issues including: eating disorders, self-harm incidents, alcohol and drug use/abuse/overdose, and Title IX concerns. Respond to major crises (student death, building fire, etc) in their assigned areas to determine and carry out any additional follow-up as needed for the affected students and the greater community. Serve as a community standards officer and address allegations of violations of policies across residential communities.

Proficient program manager that supports and serves as a resource for RAs to identify, create and implement educational, cultural, and social programs that are relevant, innovative and responsive to the needs of their residents in alignment with our college mission and retention efforts. Demonstrate ability to design and implement learning opportunities for residential students that promote a spirit of inquiry and are informed by theoretical frameworks that align with organizational outcomes, goals, and values. Provide ongoing assessment, approval, and oversight of program proposal documentation for out-of-classroom program planning and implementation by community members, residence life staff, and academic partners, in conjunction with central staff.

Participate in the centralized on-call administrative duty rotation schedule, serving in an on-call capacity for one week at a time (24 hours a day/7 days a week during the on-duty week) and serve as first responder when emergencies such as life and well-being, mental health, and significant facility concerns occur including hospital transports, relocation of displaced students, fires or other natural disasters, safety concerns such as assaults and suicide attempts, and other serious behavioral concerns. Provide timely and effective post-traumatic response and resources to events/situations, collaborating with other appropriate campus departments and offices. Ability to determine crisis response level based on expertise, skills and protocol training, effectively using campus and external resources to address issues and appropriately seek consultation from and/or escalate issues to Vice President for Student Affairs as needed.

Work with the full complement of housing and residence life staff to create, implement and assess a residential engagement model with appropriate developmental learning outcomes that assist with student transition, retention, and persistence efforts for assigned residential area. Ability to engage students and to create and enhance their connection to the institution and each other. Coordinate and conduct room and building inspections, working with the Associate Director of Housing and Residence Life and Facilities to assess and determine any necessary damage billing charges and ensure timely response to work order and safety concerns. Ability to successfully coordinate occupancy management and maintain accurate records in order to maximize fulfillment of student housing requests, resident satisfaction, and provide emergency rosters as needed.

Bachelor's Degree required; Master's Degree preferred in related field, with a minimum of two years of live-in professional experience in housing and residence life preferred.

Strong supervision and programming experience as well as communication, interpersonal, and organizational skills, and the ability to work in a team environment while handling a variety of administrative tasks are essential. Excellent organizational, problem resolution and customer service skills are a must. High attention to detail with the ability to manage multiple tasks and meet deadlines. Proficiency with computer systems and software such as housing management software, student management software, etc. and MS Office Suite software.

This position required regular evening, holiday, or weekend work to serve on call 24/7 for a week at a time approximately 10 weeks a year. In addition to supporting evening programs/events as well.

Review of resumes will begin immeditely and continue until the position is filled.

Springfield College is committed to enhancing diversity and equality in education and employment.

Position Type: Full Time Regular

Appointment Months Per Year: 10 month

Posted Date: May 25, 2021
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