EBC Scheduling Coordinator- AZ- Equine and Bovine Center
The EBC Scheduling Coordinator is a position at the Animal Health Institute's Equine and Bovine Center with duties of coordinating activities of the clinicians in a way that maximizes the efficient use of faculty members and clinical students in the field. This person will function as an integral member of the veterinary team.
Essential Duties and Responsibilities
- Coordinate appointments for animals in the EBC and herds in the field.
- Coordinate the use of ambulatory equipment and vehicles in order to maximize efficiency and support and increase in field service caseload.
- Schedule clinical faculty and technicians assigned to clinical duties.
- Serve as a focal point for communication between the EBC and its clients.
- Serve as an information resource for referring veterinarians requiring EBC clinical services
- Provide telephonic customer service in a manner that builds relationships with EBC personnel, clients, and external stakeholders.
- Coordinate the scheduling of work spaces within the EBC to maximize patient care and work flow.
- Oversee maintenance of clinical equipment used in the field.
- Oversee operation, maintenance, and repair of ambulatory vehicles used for field services.
- Maintain accurate records to provide caseload statistics for reports as needed.
- Know the range of services the EBC provides.
- Be familiar with animal agriculture and the market for veterinary services.
- Be familiar with basic veterinary service needs of production animal facilities
- Recognize the need for scheduling emergency care of animals in the field.
- Know and use standard medical and business abbreviations
- Use proper medical terminology and spelling when speaking and writing
- Be familiar with terminology used by food animal producers and other agricultural animal owners.
This position currently has no supervisory responsibilities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. This individual must be able to work in a constant state of alertness and safe manner and have regular, predictable, in-person attendance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or GED is required and5 years' minimumexperience working in an animal hospital or veterinary clinic setting OR CVT(must be certified in the State of Arizona) with a minimum of 2 years' experience working in an animal hospital or veterinary clinic setting. Experience working in an animal care environment with a high focus on patient care and the ability to maintain a professional demeanor in a fast paced environment, be detail oriented, multitask and promote a welcoming atmosphere is essential.
- Experience with farm animals.
- Ability to work as a member of the animal healthcare team.
- Excellent telephone customer services skills.
- Excellent organizational skills.
- Excellent communication skills.
- The ability to establish rapport with faculty, staff, students, and external stakeholders.
- Knowledge of animal record-keeping and regulatory requirements.
- Ability to learn and use practice management software.
The individual must have the ability to learn the StringSoft Veterinary management system, and have proficiency in MS Office (Word, Excel, and Outlook).
Intermediate skills:Ability to read and interpret writtendocuments such as safety rules, operating and maintenance instructions and procedure manuals.Ability to write routine reports and correspondence.Ability to speak effectively before groups of customers or employees of organization.
Basic skills:Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Basic skills:Ability to add, subtract, multiply, and divide all units of measure using whole numbers, common fractions, and decimals.Ability to compute drug dosages and ratios.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand or sitfor long periods.The employee must regularly use hands to handle or feel and reach with hands and arms.The employee is required to stand and walk.The duties will require lengthy amounts of time on the telephone. Have the physical strength and ability to stand for long periods, and be able to lift pets and objects weighing up to 40 pounds without assistance. Assist in lifting patients weighing more than 40 pounds.
Animal allergies statement: No inhibiting allergies to animals, hay, or dust.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually moderate.
Midwestern University is an Equal Opportunity/Affirmative Action employer that does not discriminate against an employee or applicant based upon race; color; religion; creed; national origin or ancestry; ethnicity; sex (including pregnancy); gender (including gender expressions, gender identity; and sexual orientation); marital status; age; disability; citizenship; past, current, or prospective service in the uniformed services; genetic information; or any other protected class, in accord withall federal, state and local laws, including 41 C.F.R. 60-1.4(a), 250.5(a), 300.5(a) and 741.5(a). Midwestern University complies with the Smoke-Free Arizona Act (A.R.S. 36-601.01) and the Smoke Free Illinois Act (410 ILCS 82/). Midwestern University complies with the Illinois Equal Pay Act of 2003 and Arizona Equal Pay Acts.
High School or better.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)