CALS Professional Programs Student Services Coordinator
Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.
CALS Professional Programs Student Services Coordinator
Student Services Associate II
College of Agriculture and Life Sciences
The College of Agriculture and Life Sciences at Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.
The College of Agriculture and Life Sciences is a pioneer of purpose-driven science and Cornell University's second largest college. We work across disciplines to tackle the challenges of our time through world-renowned research, education and outreach. The questions we probe and the answers we seek focus on three overlapping concerns: natural and human systems; food, energy and environmental resources; and social, physical and economic well-being. The Office of Professional Programs and Extended Learning works across CALS graduate fields to develop exciting new specialized degree programs and online courses and supports master's students from program inquiry to career success.
We are looking for a dynamic team member to join the CALS Office of Professional Programs and Extended Learning (OPPEL). The Student Services Associate will be responsible for coordinating CALS professional master's students' support and creating a sense of community among program participants. The role requires a strongly collaborative working relationship with the Graduate School, CALS Graduate Fields, and CALS Office of Academic Programs (Student Services, Registrar and Admissions) staff, ensuring adherence to University policies and seeking guidance as needed. Duties include student advising, student record coordination with the CALS Registrar, creating and implementing CALS OPPEL student policies across graduate fields, ensuring student records are accurate and up-to-date, monitoring graduation requirements and (where appropriate) final project completion and approval. The associate will manage student activity budgets and coordinate events and workshops from orientation to graduation with CALS graduate fields, the Graduate School and CALS Office of Academic Programs. The associate will provide academic advising services to current students and co-instruct the ALS5211 professional skills course. The associate will coordinate student communications and inquiries, sharing important dates and procedures, and monitoring and updating the OPPEL Canvas site to ensure all information and forms are readily available to students. Annual student satisfaction metric reporting and enrollment data analyses are also expected of this position, along with developing and implementing suggestions for program/process improvement. The associate will also provide backfill support for the OPPEL director and colleagues as needed.
Bachelor's Degree and 2-4 years' experience in a student service or program management environment. Proven ability to work independently with minimal supervision while supporting the efforts of an overall team. Strong motivation to make positive contributions toward the success of our students and CALS and to provide exceptional customer service. Ability to handle confidential information with utmost discretion; maintain FERPA compliance. Accurate, organized, and well spoken, with experience that demonstrates sound judgment, creativity, management, diplomacy, problem-solving skills and resilience. Possess superb interpersonal and communication skills (written and oral). Proficiency with Microsoft applications, database and student record systems (e.g., CollegeNet, PeopleSoft, ImageNow, Salesforce/Pardot), and Drupal. Must be able and willing to work non-standard hours and travel as needed. Must have and maintain a valid and unrestricted NYS driver's license and be approved to drive for university business and/or have reliable transportation.
Graduate degree familiarity a plus. Experience with CALS curricula and positive working relationships with department/field personnel highly valued.
University Job Title:Student Svc Assoc II
Pay Rate Type:Salary
Contact Name:Michele Cowen
Number of Openings:1
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