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Department: 250101 - Libraries

Location: Raleigh, NC

Essential Job Duties:
This position serves as Access Services Library Technician for the Libraries.

Responsibilities include but are not limited to:

• Provides information, circulation services, and Access Services operations at the Ask Us service points, fast-paced environments where people go to get help, whether it's finding a book or signing up for a technology consultation.
• Processes interlibrary loan and document delivery requests using resource sharing software applications, ensuring timely and accurate delivery of requested materials to users.
• Manages materials to support operations and services; organizes and maintains collections such as reserves, technology lending, and stacks maintenance.
• With others, manages a high-performing student-employee community through scheduling, training, and supervision.
• Monitors and troubleshoots patron computing, printing, and staff computing tools, resolves problems for clients, and assists in ensuring the safety and security of people and materials in a high-volume, high-technology research library.
• Uses independent judgment and navigates ambiguity to enable excellent user experiences and make the hard things easy for the NC State community.

Other Work/Responsibilities:

• Other duties as assigned

Minimum Experience/Education:

High school diploma or equivalency and two years of experience in library services, office support, or related field; or an equivalent combination of training and experience.

Required Qualifications:

• Demonstrated ability to locate, analyze, and interpret data contained in complex online systems, such as ILLiad, Rapido, and Alma
• Ability to foster an environment of belonging and well-being
• Ability to work effectively in a high-volume, high-demand environment, and to manage multiple, sometimes competing, priorities to ensure timely delivery of information, materials and programs to library users
• Familiarity with the content of collections and resources provided in a modern library environment sufficient to assist students and faculty with research- and course-related questions
• Ability to interpret and explain a wide variety of policies and procedures, varying from basic to complex, to the public, and to exercise independent judgment

Preferred Qualifications:

• Demonstrated ability to locate, analyze, and interpret data contained in complex online systems, such as ILLiad, Rapido, and Alma
• Ability to foster an environment of belonging and well-being
• Ability to work effectively in a high-volume, high-demand environment, and to manage multiple, sometimes competing, priorities to ensure timely delivery of information, materials and programs to library users
• Familiarity with the content of collections and resources provided in a modern library environment sufficient to assist students and faculty with research- and course-related questions
• Ability to interpret and explain a wide variety of policies and procedures, varying from basic to complex, to the public, and to exercise independent judgment

Required license or certification:
N/A

Position Number: 00040051

AA/EEO Statement:
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.