Reservations Manager
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Department: 477001 - Student Centers Operations
Location: Raleigh, NC
Essential Job Duties:
The Reservations Manager plays a key role within the NC State Student Centers team, overseeing the daily operations of the reservations unit and ensuring exceptional service delivery for campus and external clients. This position supervises the reservations staff responsible for managing reservations, client communications, and event logistics across Talley Student Union, Witherspoon Student Center, Harris Field, Stafford Commons, and other outdoor locations.
As a hands-on operational leader, the Reservations Manager processes reservation and event requests, guides clients through event planning requirements, and coordinates services with campus partners to ensure seamless event execution.
Key Responsibilities:
- Operational Strategy - Develop and implement efficient processes for handling reservation requests and managing event services, including prioritizing event requests based on event size, complexity, and venue requirements.
- Client Coordination - Confirm reservations, meet with clients for complex events, and determine event setup and audio-visual needs.
- Campus Partner Collaboration - Coordinate event services with catering, security, streaming/recording, transportation, fire and life safety, risk management, grounds, building services, and other university partners.
- Risk & Emergency Management - Serve as the department's primary contact for Emergency Management and Mission Continuity for high-risk events and day-of risk mitigation.
- Staff Supervision - Hire, train, schedule, and evaluate the reservations staff.
Why Join NC State Student Centers?
You will be at the heart of campus life, ensuring that our facilities remain a vibrant hub for student engagement and professional events. We value leaders who are committed to the NC State mission and who possess the technical savvy to navigate complex human resources and reservation processes.
Other Work/Responsibilities:
- Model the Division's mission and values, introduce the Division's mission and values to the employees, and foster a positive, cohesive workplace and congeniality among co-workers.
- Understand the goals and culture of the organization, and understand how employees' work activities, teamwork, and customer service impact clients. Work with your supervisor and colleagues to understand these goals and the culture.
- Adhere to all University policies, procedures, and regulations, and Division standard operating practices and protocols.
- Perform other duties as assigned to ensure Student Centers business needs are met.
Minimum Experience/Education:
Graduation from high school and two years of progressively responsible administrative/office management experience; including some experience as a lead worker; or an equivalent combination of training and experience.
All degrees must be received from appropriately accredited institutions.
Required Qualifications:
- Knowledge of office management techniques and familiar with office technologies, and must be proficient with the use of a computer and have the ability to learn new software.
- Must follow written and verbal instructions.
- Must have excellent public interaction and provide outstanding customer service, including the ability to remain professional and respectful under pressure when dealing with difficult situations, to team and customers.
- Excellence in completing all tasks and performance goals.
- Ability to work independently in a high stress, fast-paced environment with strict deadlines.
- Ability to set priorities, exercise judgment and apply policies and procedures, ability to establish and maintain effective working relationships with staff, management and the public. Have a team environment oriented mentality.
Preferred Qualifications:
- Experience in large student union events or similar environments.
- Experience with Mazevo or EMS (event management), Google Workspace, Calendly, and Trello.
- Knowledge of state, UNC System, and University PRRs related to Use of University Space for events and solicitation.
- Strong written and verbal communication skills to effectively communicate with customers, peers, and supervisors; and professionally communicate with multiple levels of employees within the University.
- Ability to work in a fast-paced environment with strict deadlines.
Required license or certification:
- Valid NC Driver's License required within 60 days of hire. State vehicle furnished to drive to events or other Campus Enterprises locations.
Position Number: 00111186
AA/EEO Statement:
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
