Job Listings

Requisition Number: S4886P

Home Org Name: Clinical Sciences

Division Name: College of Veterinary Medicine

Job Class Code: IA29

Appointment Status: Full-time

Limited Term: No

Job Summary

Essential Functions

• Provides performance management for a large staff of full-time, TES and student employees that are responsible for year-round, 24/7 administrative support to the Veterinary Teaching Hospitals.
• Works alongside the co-supervisor of veterinary client services to provide support to hospital admin teams, sharing responsibilities & rotating schedules on a biweekly basis
• Maintains the client scheduling system which includes creating new templates, extending
  schedules, and addressing any issues that may arise with service personnel, IT and/or the co-supervisor
• Identifies inefficient workflows and problem solving solutions.
• Reinforces the Veterinary Teaching Hospitals policies and procedures and helps implement new training modules, as well as onboarding new employees to specific service areas.
• Performs front-desk responsibilities such as answering a multi-line phone system, opening client records, making appointments, and taking payments as necessary for deposits and discharges for the Veterinary Teaching Hospitals.
• Investigates client issues and reports findings to the Associate Dean of Clinical Affairs.
• Collects and records data involving medical records/case load/call volume.
• Ensures records are opened properly and entries made as appropriate, ensuring that the
  medical records are scanned and entered into the electronic medical record in a timely fashion.

Why Work at Auburn?

• Life-Changing Impact: Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.
• Culture of Excellence: We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education.
• We're Here for You: Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.
• Sweet Home Alabama: The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.
• A Place for Everyone: Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.

Minimum Qualifications

• Associate's degree - no specific discipline
• 3 years of experience in a veterinary office, medical office, or hospital setting working with medical records and hospital information systems.
• At least 1 year supervising or managing employees.

• Bachelor's degree- no specific discipline
• 1 year of experience in a veterinary office, medical office, or hospital setting working with medical records and hospital information systems.
• At least one year supervising or managing employees.

Minimum Skills and Abilities

Salary Range: $46,570-$74,520

Job Category: Office/Administrative Support

Working Hours if Non-Traditional: Primarily daytime hours, with occasional evening and weekend coverage required to support staffing needs.

City position is located in

State position is located

Equal Opportunity Compliance Statement