Job Listings

Web Specialist

Job ID: 285868
Location: Kennesaw, Georgia
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU!

Location

(Primary Location for Job Responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Job Summary

The primary service technician for the university's content management system (CMS). Works directly with individuals and groups to develop and deploy academic and administrative departmental websites. Oversees the management of the university search appliance, as well as a third-party form development application. Oversees the management of support requests, including site migrations, web edits, file uploads, form development, and training requests.

Responsibilities

KEY RESPONSIBILITIES:
1. Develops academic, administrative, institute, and faculty websites using templates, assets, forms and snippets
2. Manages, processes, completes and responds to customer service requests and incidents through the university's IT ticketing system, including account requests, user permissions, DNS requests, redirects, editing site content, working with RSS feeds, and managing links.
3. Oversees and manages the university's search appliance, including tuning search results, managing crawlers and the site index, and user administration
4. Oversees and manages the university's web-based form development system, including the creation of forms, coding of advanced form logic, workflow and approvals, and user administration
5. Provides advice and counsel to web authors on website best practices, including usability, information architecture, and search engine optimization
6. Assist faculty in the development of personal faculty websites
7. Provides customer support, including assisting end-user and web author issues regarding website maintenance
8. Creates, coordinates and provides user training as requested

Required Qualifications

Educational Requirements
Bachelor's degree from an accredited institution of higher education in IT/ Computer Science or related field or an equivalent combination of relevant education and/or experience

Required Experience
Three (3) years of recent experience in website development, maintenance and/or management

Preferred Qualifications

Additional Preferred Qualifications
Experience working in higher education

Preferred Educational Qualifications
Advanced degree in IT or related field

Knowledge, Skills, & Abilities

ABILITIES
Able to establish strong relationships with cross-functional teams at all levels
Able to handle multiple tasks or projects at one time meeting assigned deadlines

KNOWLEDGE
In-depth knowledge in designing web and mobile strategies to meet institutional goals
In-depth knowledge in designing and developing responsive websites
In-depth knowledge and experience with content management systems
Expert-level ability in coding and editing websites using HTML and CSS

SKILLS
Excellent debugging and troubleshooting skills
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.

For additional information on this policy, or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, eeo@kennesaw.edu

Other Information

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time
This position does not require security clearance.

Background Check

• Standard Enhanced
• Education

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening
results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.

https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf

To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=43000&JobOpeningId=285868&PostingSeq=1

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