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Location: Raleigh, NC

Essential Job Duties:
This role provides advanced support for workstations, including operating systems, drivers, applications, and peripheral devices within OIT's Managed Desktop Service (OITMD). The IT Support Specialist resolves workstation issues both remotely and on-site, ensuring high-quality customer service. Responsibilities include hardware, software, networking, and system integration support, requiring technical expertise and strong communication skills to assist various users.

Key Responsibilities
Workstation Configuration & Troubleshooting

• Utilize SCCM, Jamf Pro, and other tools to manage and support computing environments.
• Deploy, configure, and troubleshoot Windows and Mac endpoints.
• Provide application support and resolve complex workstation issues.
• Maintain and support test environments for enterprise system upgrades.

• Deliver outstanding customer service with clear, user-friendly communication.
• Take ownership of technical issues, ensuring timely resolution and follow-ups.
• Mentor colleagues and promote positive customer relationships.

• Collaborate with clients to understand IT needs while ensuring security and operational standards compliance.
• Provide guidance and recommendations to improve IT processes and services.

• Effectively manage tasks and participate in IT projects.
• Demonstrate problem-solving skills and initiative in daily work.
• Lead small project teams or function as a technical expert when required.

Other Work/Responsibilities:
Other duties as assigned.

Minimum Experience/Education:
Bachelor's degree in Information Technology or a related field and one year of relevant experience; OR Associate's degree in Computer Science, IT, or a related discipline with three years of relevant experience; OR High School Equivalency with six years of IT experience.

Required Qualifications:

• Customer Service: Ability to work with end-users, understand needs, and provide professional support.
• Windows & Mac Support: Troubleshoot OS and application issues, configure devices, and maintain IT environments.
• Technical Communication: Clearly explain technical concepts to varied audiences.
• IT Security: Ensure compliance with security protocols and best practices.

Preferred Qualifications:

• Experience with IT service management tools (e.g., ServiceNow, Remedy, Zendesk).
• Strong proficiency in Windows 10/11 and Mac OS.
• Working knowledge of Active Directory, SCCM, and JAMF.
• Familiarity with remote management tools and networking concepts.
• Experience supporting enterprise applications and security best practices.

Required License or Certification:

• Valid NC Driver's License is required (if not current, must be obtained within 30 days of hire).

AA/EEO Statement:
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.