EHR User Support Specialist
Company:
Texas Tech University Health Sciences Center
Job Location:
Category:
IT Support and Training
Type:
Full-Time
41252BR
TDCJ IT
Managed Care HQ
Introduction
About TTUHSC Managed Care:
Since 1989, TTUHSC Managed Care has served as a healthcare delivery service, providing high quality, low cost healthcare to patients within the Texas Department of Criminal Justice system. We provide medical, mental health, and dental services to patients in 22 facilities throughout West Texas. Managed Care emphasizes our values-based culture in all we do. You can learn more about TTUHSC Managed Care by visiting our website HERE.
This valuable team member shall perform work in a manner that reflects the Values of TTUHSC:
Provides technical support to EHR (electronic health record) system users via phone, remote access, and/or in-person visits. Identifies, researches, resolves technical problems, and refers unresolved issues to engineering/development staff as needed. Identifies gaps in user knowledge and provides system training as appropriate.
Major/Essential Functions
Bachelor's degree from four-year college or university; One (1) year related experience; or equivalent combination of education and experience to equal five (5) years.
Preferred Qualifications
Resume / CV
Optional Attachments
Professional License/Certification, Recommendation/Referral, Other Documents Supporting Qualifications
Benefits
Take care of yourself and your family. Enjoy some of the best benefits in the state of Texas:
Pay Basis: Monthly
Pay Grade Minimum
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan.
Pay Grade Maximum
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan.
Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan.
Travel Required: Up to 25%
Schedule Details
Normal office hours
EEO Statement
All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.
Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at https://www.ttuhsc.edu/compliance/clery-report.aspx.
TDCJ IT
Managed Care HQ
Introduction
About TTUHSC Managed Care:
Since 1989, TTUHSC Managed Care has served as a healthcare delivery service, providing high quality, low cost healthcare to patients within the Texas Department of Criminal Justice system. We provide medical, mental health, and dental services to patients in 22 facilities throughout West Texas. Managed Care emphasizes our values-based culture in all we do. You can learn more about TTUHSC Managed Care by visiting our website HERE.
This valuable team member shall perform work in a manner that reflects the Values of TTUHSC:
- ONE TEAM: Unite and include diverse perspectives to achieve our mission
- KINDHEARTED: Exceed expectations with a kind heart, helping hands, and a positive attitude
- INTEGRITY: Be honorable and trustworthy even when no one is looking
- VISIONARY: Nurture innovative ideas, bold explorations, and a pioneering spirit
- BEYOND SERVICE: Create and deliver positive defining moments
Provides technical support to EHR (electronic health record) system users via phone, remote access, and/or in-person visits. Identifies, researches, resolves technical problems, and refers unresolved issues to engineering/development staff as needed. Identifies gaps in user knowledge and provides system training as appropriate.
Major/Essential Functions
- Subject matter expert in electronic health record training development, coordinating with other Managed Care team members to design, and create training material.
- Facilitator for EHR training to staff when live training is delivered.
- Coordinates with Managed Care's business partners to maintain the area's knowledge base and function pipeline.
- Assists EHR End Users with technical and process issues. Responds to tickets as prescribed by unit SOPs.
- Maintains licensing credentials for clinicians needing to access the EHR. Works as the primary point of contact between business partners and end users for access management to the EHR. Maintains a list of authorized users for various aspects of the EHR to ensure proper access levels.
- Ability to pass a Texas Department of Justice background check.
- Ability to occasionally participate in onsite visits at a correctional facility.
- Identifies, recommends, and implements features, processes, and policies to increase user experience.
- Leads projects, initiatives, and training associated with system projects, upgrades, and patches, to include acceptance testing and training of EHR support functions.
- Attends inter-agency committee meeting to represent our end users for matters relating to EHR support.
Bachelor's degree from four-year college or university; One (1) year related experience; or equivalent combination of education and experience to equal five (5) years.
Preferred Qualifications
- 3 years of experience with EHR system or technical training experience.
- 3 years of experience working in clinical operations, clinical workflows, and/or EHR support.
- Knowledge of PEARL EHR.
- 3 years of advanced customer service working with upper management executives and/or physicians.
- Ability to manage multiple concurrent projects.
- Health Information Management Certifications.
Resume / CV
Optional Attachments
Professional License/Certification, Recommendation/Referral, Other Documents Supporting Qualifications
Benefits
Take care of yourself and your family. Enjoy some of the best benefits in the state of Texas:
- Comprehensive Benefits Package
- Training
- Continuing Education
- Loan Forgiveness Program
- Retiree Insurance
- Paid Leave
- Leadership Program
- State Pension
Pay Basis: Monthly
Pay Grade Minimum
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan.
Pay Grade Maximum
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan.
Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan.
Travel Required: Up to 25%
Schedule Details
Normal office hours
EEO Statement
All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.
Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at https://www.ttuhsc.edu/compliance/clery-report.aspx.
