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Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,484 full-time undergraduates and 5,250 graduate and professional students. Ranked 35 among national universities, Boston College has 888 full-time and 1,281 FTE faculty, 2,711 non-faculty employees, an operating budget of $1.4 billion, and an endowment in excess of $3.5 billion.

Case Manager

The Office of the Dean of Students (DOS) is
seeking a Case Manager to join the Student Support and
Outreach team within DOS. DOS works to support students through challenging and
complex issues while keeping the wellbeing of the entire community at the
center of our work. Using formative and restorative approaches and in the
context of our Jesuit, Catholic mission, we help students reflect, grow,
develop skills, and to be responsible for themselves and to the community. DOS
is a dynamic and fast-paced office that oversees a number of critical functions
for the University. The Case Manager is a critical member of our team who
provides direct service and support to students of concern/ in crisis and
students with disabilities.

The Case Manager must be able to build strong relationships with students,
supporting them through challenges, connecting them to appropriate campus and
community resources, and promoting growth in self-advocacy. The Case Manager
must also be someone who is approachable and collaborative. This role serves as
the first point of contact for faculty, staff, families and students who are
concerned about a student and works with partners throughout campus to support
students. The Case Manager will need to be able to effectively assess and
triage reports, and create intervention and follow up plans to address
concerns.

The Case Manager needs to have, or will need to acquire, specialized knowledge
in the areas of case management in higher education, crisis management and
disability services.

Responsibilities Include:

Case Management / Students of Concern

• Receive,
  assess and respond to faculty, staff, family and student inquiries/reports
  of concern about a student.
• Serve
  as an intake person and case manager for students in crisis and students
  experiencing chronic or emerging situations that may compromise the
  student's ability to be successful.
• Implement
  non-clinical interventions to provide care, support, and resources for
  students who are experiencing challenges and/or who are required to
  participate in case management services.
• Maintain
  a system of follow-up for students who have been referred to campus or
  community resources, including providing services to encourage compliance
  with recommendations and support plans.
• Work
  closely with the Health and Wellness area to collaboratively support
  individual students and collaborate on proactive health and wellness
  programming and education for the community.
• Collaborate
  with additional on-campus stakeholders, including but not limited to,
  Academic undergraduate and graduate Associate Deans, Academic Advisors,
  Residential Life, Campus Ministry, Student Financial Services, Montserrat Coalition,
  the BAIC, OSI, Pine Manor Institute, Messina College, to connect students
  with resources and ensure appropriate and coordinated support for students.
• Collaborate
  with off-campus treatment providers to contribute to treatment planning,
  monitor treatment compliance, secure any necessary documentation and
  assist students in accessing appropriate on-campus resources as needed.
• Keep
  individual records for all students including communications with students,
  family members, clinicians and any other stakeholders, and all actions
  taken.
• Consult
  with the Assistant and/or Associate Dean of Student Outreach & Support
  regarding relevant legal/compliance requirements pertaining to student
  support and disability accommodation.

Disabilities Services

• Serve
  as an intake person for and case manager for students with disabilities.
• Meet
  with continuing students to review accommodation and make recommendations
  to Disability Services.
• Meet
  with prospective students to review Boston College policies and
  accommodations for physical, medical, psychological and temporary
  disabilities.
• Keep
  individual records for all students including all family communications
  and all actions taken.

Other Responsibilities

• Regular
  attendance and participation at Dean of Students office meetings, programs
  and events.
• Work
  closely with the health and wellness area to collaboratively support
  individual students and collaborate on proactive health and wellness
  programming and education for the community.
• Committee
  work as assigned by supervisor.
• Contribute
  to departmental mission, vision, assessment, strategic plan and policy
  creation.
• Other
  duties as assigned.

In order to create a more inclusive community within the
Division of Student Affairs, each staff member is expected to support division
and university-wide initiatives, staff events, and serve on committees as
needed.

Full-Time Equivalent Hiring Range: $63,800 to $79,750; salary commensurate with relevant experience.

• Master's
  degree in counseling, social work, higher education, or related field.
• Two to
  four years of experience in crisis management and/or experience working
  with students in crisis.
• Two to
  four years of experience in higher education, preferably with students of
  concern, conduct.

Skills
in counseling and consultation, including but not limited to:

• Listening
  and attention skills to verbal and non-verbal communication.
• Ability
  to ask appropriate and open-ended questions that provide information for
  assessment.
• Ability
  to create rapport and build an empathic and therapeutic relationship.
• Ability
  to minimally assess when someone needs to be further assessed regarding
  risk of self-harm or harm towards others.
• Crisis
  management skills.
• Understanding
  of student development issues.
• Knowledge
  of legal and policy issues impacting the work of student affairs.

Good
communication skills:

• Confident,
  articulate, and professional speaking abilities and experience.
• Empathic
  listener and persuasive speaker.
• Direct
  and factual writing capabilities.

Available to work evenings and/or weekends when necessary.