Student Support Specialist I
Posting Number: req21929
Department: International Education
Location: Main Campus
Address: Tucson, AZ USA
Position Highlights
The International Education Student Specialist works closely with the Assistant Director for International Education and indirectly supports day-to-day student needs and activities in the student life cycle (from application to matriculation, and course enrollment through graduation) at Arizona International Microcampuses (dual degree programs).The majority of this position involves supporting colleagues at international university partners and University of Arizona Main Campus colleagues, with limited direct student contact.
Additionally, this position requires great attention to detail and excellent analyzation skills in order to run reports, analyze the data, and compile it in an easy-to-read format. Finally, superb communication skills are required to share the compiled data with relevant stakeholders.
Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!
The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.
Duties & Responsibilities
Duties and Responsibilities:
- Manage the application, admission, and enrollment processes for Arizona International Microcampus students.
- Manage
student service processes including CatCard (university ID card)
application processes, change of campus/mobility across Microcampuses,
transfer of credits, and graduation and post-graduation services for
Microcampus students. - Provide general support to U of A students attending Arizona International Microcampuses.
- Interface
with U of A administrative and academic units to coordinate
student-related tasks such as coordinating orientation and graduation
logistics, visa support letters, and other responsibilities. - Collaborate with Location Managers to ensure effective and timely response and support on student-related matters.
- Provide problem solving assistance to faculty, staff, and students.
- Prepare reports and quickly analyze data on Microcampus students.
- Assist in the coordination of engagement activities - remotely and at U of A Main Campus - for Microcampus students.
- Support
the various aspects related to launching Arizona International
Microcampus locations, as well as other international education models
and initiatives, as needed. - Attend all Arizona International team meetings.
- Serve as member of Arizona International committees/task forces if need be.
- Contribute to the collaborative planning and execution of U of A strategic priorities.
- Maintain
currency in the field through professional development; attend
conferences and workshops as appropriate on a rotating basis. - Represent
the U of A in a positive and engaging manner to ensure positive working
relationships with all key stakeholders, including partner
universities, students, potential partner universities and applicants,
program staff, government institutions and ministries, U of A Main
Campus departments and colleagues, and the broader public.
Knowledge, Skills, and Abilities:
- Excellent problem-solving, organization, analyzation, and presentation skills.
- Must be able to
regularly work non-traditional business hours - Knowledge of U of A data systems or general university systems (e.g., Peoplesoft, Microsoft office).
Minimum Qualifications
- Bachelor's degree and one year experience working in the field of education or equivalent combination of education and/or experience.
Preferred Qualifications
- Experience working in higher education, international education, or related activities.
- Experience in multiple computer software programs.
- Open to occasional international and domestic travel as needed.
FLSA: Exempt
Full Time/Part Time: Full Time
Number of Hours Worked per Week: 40
Job FTE: 1.0
Work Calendar: Fiscal
Job Category: Student Services
Benefits Eligible: Yes - Full Benefits
Rate of Pay: $47,356 - $59,195
Compensation Type: salary at 1.0 full-time equivalency (FTE)
Grade
6
Compensation Guidance
The Rate of Pay Field represents the University of Arizona's good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.
The Grade Range Minimum, Midpoint, and Maximum Fields listed below represent a full range of career compensation growth over time in this position and grade. Each unit typically sets starting pay between minimum and midpoint upon hire. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.
Grade Range Minimum
$47356
Grade Range Midpoint
$59195
Grade Range Maximum
$71034
Career Stream and Level
PC1
Job Family
Student Support
Job Function
Student Services
Type of criminal background check required: Name-based criminal background check (non-security sensitive)
Number of Vacancies: 1
Contact Information for Candidates
Katelyn Maragi,
kmaragi@arizona.edu
Open Until Filled: Yes
Documents Needed to Apply: Resume and Cover Letter
Notice of Availability of the Annual Security and Fire Safety Report
In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University's campuses. These reports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures.
Paper copies of the Reports can be obtained by contacting the University Compliance Office at cleryact@arizona.edu.
