IT Repair and Deployment Specialist
Required Relevant Education & Experience:
Bachelors degree and 1-2 years of relevant experience
About the Institution:
Indiana State University is a Tier 2 national University with a Carnegie classification of doctoral/research. Nationally ranked and accredited, we are in Terre Haute, IN and have been recognized by the Princeton Review and the Wall Street Journal among the best universities in the Midwest. Indiana State is one of the most diverse college campuses in Indiana and home to a welcoming community of students, faculty, and staff representing nearly every U.S. state and 36 countries around the world.
Our beautiful, active, pedestrian-friendly campus is located within walking distance of local shops, restaurants, and activities in Terre Haute's historic downtown district. Situated near the Indiana-Illinois border, we are located 70 miles southwest of Indianapolis and within a few hours of major metropolitan centers in St. Louis, Chicago, and Louisville. On campus, there are 160 student-run organizations, an expansive Student Recreation Center, a Performing Arts Series, and University Speakers Series, among other attractions. Indiana State Athletics, known as the "Fighting Sycamores," fields 15 NCAA Division I athletic teams in the Missouri Valley Conference.
Ranked nationally for social mobility, Indiana State University transforms the lives of our students through experiential learning, community engagement, and career readiness, serving as a dynamic educational partner for businesses and industries throughout the Midwest. Our faculty provide instruction in small class sizes that provide opportunities for personalized instruction and feedback. Indiana State supports and recognizes faculty research and scholarship, providing an internal grants resource pool and other forms of support, and awarding faculty research honors each spring. Indiana State University is a place of belonging where students, faculty, and staff learn, thrive, and grow together.
Indiana State University is an equal opportunity employer committed to diversity, inclusion, and belonging in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), religion, sexual orientation, gender identity, gender expression, age, national origin, status as an individual with a disability, status as a protected veteran, genetic information, political views or activity, or any other applicable legally protected characteristics. This policy applies to all employment practices within our organization, including recruiting, hiring, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and applicable apprenticeships.
If you need assistance or an accommodation due to disability, you may contact us at isu-humanresources@indstate.edu
Position Details:
The Office of Information Technology (OIT) at Indiana State University is seeking a dedicated IT Repair and Deployment Specialist. In this role, you will be responsible for ensuring the smooth operation and timely delivery of computer services across the university. Your expertise will be crucial in maintaining and improving our IT infrastructure.
As an IT Repair and Deployment Specialist, you will monitor requests for computers and track the process to ensure timely service delivery. You will collaborate with student technicians to image and deploy computers, ensuring the process operates smoothly and efficiently. When issues arise, you will escalate them to Desktop Support Tier 3 for resolution or improvement. You will work closely with customers and Area Consultants to address problems and implement improvements.
Required Qualifications:
Qualified candidates must have a minimum of a bachelor's degree and 1-2 years of relevant experience.
Application Process:
This position is open until January 25, 2025. For a full description and to apply, please visit: https://jobs.indstate.edu/postings/50756.
About the Institution:
Indiana State University is a Tier 2 national University with a Carnegie classification of doctoral/research. Nationally ranked and accredited, we are in Terre Haute, IN and have been recognized by the Princeton Review and the Wall Street Journal among the best universities in the Midwest. Indiana State is one of the most diverse college campuses in Indiana and home to a welcoming community of students, faculty, and staff representing nearly every U.S. state and 36 countries around the world.
Our beautiful, active, pedestrian-friendly campus is located within walking distance of local shops, restaurants, and activities in Terre Haute's historic downtown district. Situated near the Indiana-Illinois border, we are located 70 miles southwest of Indianapolis and within a few hours of major metropolitan centers in St. Louis, Chicago, and Louisville. On campus, there are 160 student-run organizations, an expansive Student Recreation Center, a Performing Arts Series, and University Speakers Series, among other attractions. Indiana State Athletics, known as the "Fighting Sycamores," fields 15 NCAA Division I athletic teams in the Missouri Valley Conference.
Ranked nationally for social mobility, Indiana State University transforms the lives of our students through experiential learning, community engagement, and career readiness, serving as a dynamic educational partner for businesses and industries throughout the Midwest. Our faculty provide instruction in small class sizes that provide opportunities for personalized instruction and feedback. Indiana State supports and recognizes faculty research and scholarship, providing an internal grants resource pool and other forms of support, and awarding faculty research honors each spring. Indiana State University is a place of belonging where students, faculty, and staff learn, thrive, and grow together.
Indiana State is a place of belonging where students, faculty, and staff learn and thrive together. Join our Sycamore family!
Indiana State University is an equal opportunity employer committed to hiring people with many varied backgrounds, identities, and characteristics to join our institution; additionally, we are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.
Job Summary:
Ensures the successful and timely deployment of computers to faculty and staff, both new and re-issued. This includes the acquisition, setup, maintenance, and deployment processes. The technician is responsible for troubleshooting and handling software and hardware repairs of devices. They work with technical staff to approve new computer models and maintain vendor relationships to ensure timely delivery of new products. The technician also orders products as needed to keep in-house stock at appropriate levels. Additionally, they supervise and work with student technicians in imaging, setting up, and deploying computers to campus offices. Gathering feedback from customers and Area Consultants to improve processes is also a key part of the role.
Required Field of Study:
NA
