Job Listings

Director of Student Accounts

A University in New Hampshire, in partnership with the national search firm Scott Healy & Associates, invites applications and nominations for the position of Director of Student Accounts. Reporting to the Vice President for Finance and Administration the Director is charged with overseeing the accurate assessment of tuition and fees and coordinating the collection of all funds received by the institution. This position implements and maintains policies and procedures relative to the functions of the Student Accounts Office, in compliance with Federal Title IV regulations, and best business practices in cash management and internal controls.

Responsibilities:

Leadership, Planning and Coordination:

• Develops and oversees all bulling rules and tables within the SIS.
• Directs the operational activities of the Student Accounts Office, including the accurate and timely collection of graduate and undergraduate student accounts and accounts receivable.
• Responsible for cashier functions including the security of funds, proper recording, timely depositing, and reconciliation of cash receipts, including petty cash accounts.
• Supervises the duties and responsibilities of the staff within the Student Accounts Office. Provides continual training and creates a student-centered philosophy of services.
• Leads the financial clearance processes to include coordinating with the Director of Financial Aid, Registrar, and various other departments on a detailed financial clearance schedule and communication to students and families.
• Oversees efficient completion of all the Student Accounts Office responsibilities and expand a philosophy of student-centered services.
• Meets with and counsel students and parents regarding student account and billing information. Enhances opportunities for student financial literacy.
• Investigates and resolves billing conflicts and discrepancies with student accounts.
• Establishes semester payment plan parameters and oversees monthly payment plan processes.
• Develops and manages annual department budget.
• Demonstrates a commitment to diversity, equity, inclusion and access in staffing, and student recruitment and retention initiatives.
• Demonstrates commitment to the University’s mission and values.

Operations and Communications:

• Ensures accurate and timely billing of student and third-party accounts. Manages student refund processes, ensuring compliance with Federal Title IV regulations. Coordinates billing schedule and processes with appropriate offices on campus.
• Monitors and manages all accounts receivable and collections including the implementation and maintenance of appropriate collections activities and efforts. Contracts with third party collection agencies for the collection of defaulted accounts and manages agency performance and related activities.
• Evaluates existing business practices and to continuously improve operational effectiveness. Supports the goal of a paperless office and ensures that staff are cross trained.
• Maintains documentation of all policies and procedures. Maintains the content of the Student Accounts Office website.
• Evaluates the level of outstanding receivables with the Controller and executes methods for resolution of uncollectible accounts. Recommend bad debt write-offs to the Vice President for Finance and Administration.
• Produces reports and analyses that provide necessary information for both internal and external reporting requirements and that monitor adherence to various internal control requirements.
• Supervises daily reconciliation of payments and bank deposits.
• Expands technology initiatives to support student self-service.
• Maximizes service contracts and technology support from both internal and external sources.
• Works with the Marketing Office ensure that the University website for student accounts information is updated to provide maximum convenience to students.
• Demonstrates excellent organizational skills and ability to manage multiple projects in a fast-paced environment.

Audit and Compliance Functions:

• Enforces and monitors adherence to University internal control policies especially with respect to the timely and accurate receipt, deposit, and accounting for University funds. Responsible for maintaining accuracy and compliance with University, federal and state regulations and guidelines including but not limited to FERPA, Title IV and IRS required filings related to 1098T.
• Responsible for providing materials as requested by external auditors.
• Responsible for the accuracy, security, and integrity of data within the area.
• Create and maintain a secure office environment to protect all information resources.

Qualifications:

• Bachelor of Science Degree in Business Administration or related field is required; a Master's degree is preferred.
• At least five years of progressively responsible professional experience in a business office with two years in a supervisory role.
• Experience working in the Student Accounts or Financial Aid office of a higher education institution is preferred. Familiarity with Title IV regulations is required.
• Proficiency with Microsoft Office including Word and Excel, higher education ERP with Colleague SaaS experience is a plus.

Required Knowledge, Skills and Abilities:

• Demonstrated knowledge of the principles, policies, procedures and standards in cash management and accounts receivable.
• Experience in resolution of complaints and disputes; demonstrated ability to balance adherence to policies with a need to support student success.

Application and Nomination Process:

All correspondence relating to the position of Director of Student Accounts in New Hampshireshould be directed in confidence to the University’s executive search consultant:

Jamie Marcus, Vice President

Scott Healy & Associates

jamiemarcus@scotthealy.com

A complete application should include the following:

1. Cover Letter outlining your interest and qualifications for the position;

2. Updated CV;

3. Three (3) professional references with contact information, title, institutional affiliation, email address and direct phone numbers. (No references will be contacted without written permission from the candidate.)

Applications received by January 20, 2025 will receive priority consideration. The search will remain open until the position is filled.

This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with this job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.