Job Listings

Our Ellucian Managed Services team is seeking an IT professional to lead our onsite technical and user services teams at Brookdale Community College. The Director, Technical Services role is a key position with the IT leadership team providing the strategic vision and oversight necessary to provide efficient and consistently exceptional support for a managed services client. The scope of services includes maintaining all information technology systems necessary to support the operation and mission of the college.

Where you will make an impact

• Oversee day-to-day production issues, act as escalation point to resolve urgent and/or complex client issues, and manage client expectations.
• Develop practices and procedures, based on industry best practices, necessary to carry out day-to-day technical operations to enhance business continuity at the client location.
• Works with CIO and college leadership to provide project guidance, cost metrics, return on investment insights, and operational recommendations.
• Oversee all phases of technology design and implementation in construction projects including but not limited to planning, attending regularly scheduled progress meetings, and directing onsite staff and/or contractors with the installation of all technology.
• Provide project implementation oversight to maintain standards for quality and quantity of work are met.
• Establish change management processes, as needed, for coordinating technology upgrade and maintenance activities with all business units.
• Evaluate data security profile and serve in a leadership role within IT governance to recommend security projects, initiatives, and controls.
• Provide overall operational direction and management in regard to the network, Microsoft identity management solutions, Microsoft O365, telephony, server and desktop/laptop support services to the institution.

What you will bring

• 10+ years of experience showing advancement, which includes management and/or leadership within IT Service Management, with the most recent 3 years in a Senior Technical role; or equivalent combination of education and experience planning, leading, and executing IT initiatives in higher education or other enterprise level environment.
• Strong written and oral communication skills to represent Ellucian within the team and with client executives.
• Current experience with enterprise-level server and network support products and management of a large 3,000 + node network.
• Experience with managing Microsoft Entra ID, Active Directory, DNS, SCCM, Defender, and Office 365.
• Project management experience – complex implementations or upgrades involving coordination of multiple vendors or departments, with a project budget greater than $100,000.
• Able to take initiative and responsibility for projects; promote teamwork and collaboration between client and Ellucian staff.
• Process and Policy development experience for all areas of IT including but not limited to- Security, Provisioning, Acceptable Use, Disaster Recovery, Business Continuity, etc.
• Formal ITIL or other standards-based training and/or certification.