Job Listings

Coordinator, Student Assistance (Multiple Positions)

Company:
The University of Arizona
Job Location:
Tucson, 85724
Category:
Student Affairs and Services
Type:
Full-Time

Posting Number: req20896

Department: Dean of Students Office

Location: Main Campus

Address: Tucson, AZ USA

Position Highlights

The Coordinator for Student Assistance will provide case management for UA students experiencing critical transitions. The Coordinator will assist students who face complex issues and crises that could affect their ability to remain successful; connects students with critical resources and networks; educates on relevant policies and procedures and administrative options; and makes appropriate referrals. The coordinator accomplishes this through a variety of non-clinical interventions.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please

Duties & Responsibilities

Insert Duties and Responsibilities:

  • Assist students who face complex issues and crises that could affect their ability to remain successful
  • Connect students with critical resources and networks; educates on relevant policies and procedures and administrative options; makes appropriate referrals
  • Address students' personal, housing, financial and/or academic needs due to a crisis (e.g. medical/family emergency, assault, trauma, hospitalization, suicide ideation, crime victim, etc.)
  • Serve on the UA Behavior Intervention Team (BIT)
  • Respond to daily case management functions including but not limited to student emergencies; student referrals and walk-in requests, and faculty/staff and administrative consults.
  • Manage caseload through electronic Symplicity's Advocate system and communication (written and verbal) with campus partners regarding people of concern.
  • Serves as a resource for students requiring assistance with navigating various university processes including but not limited to the following areas: general petition, grade appeals, retroactive withdrawal, and incompletes.
  • Provide general guidance on university policies pertaining to students; explain relevant policies and procedures and discuss possible options
  • Make appropriate referrals and assist student with various administrative options available on campus Initiate wellness checks on students when appropriate and determine follow-up needed.
  • Address parent and other party inquiries
  • Assist with long-term needs of students including follow-up to see if student has been successful in addressing any issues or questions related to the student crisis
  • Assist in the development and implementation of multi-media, presentations, and educational programs for faculty, staff and student outreach, regarding Dean of Students resources; health and safety protocol; and how to refer a student in need
  • Represent the Dean of Students Office on university committees and at campus functions.
  • Develop strategic goals for Student Assistance and BIT in conjunction with staff and students relevant to student needs.
  • Other duties as assigned.

Knowledge, Skills and Abilities:

  • Understanding of the campus resources
  • Demonstrated knowledge of student development and related federal and state legislation and regulations regarding student privacy
  • Ability to effectively advise/counsel others
  • Demonstrated ability to work effectively with multiple departments, organizations, faculty, staff and students in sensitive and complex situations
  • Ability to effectively prioritize and successfully perform duties autonomously and work independently in a high traffic and multi-tasked work environment.
  • Strong administrative, time management and decision-making skills
  • Demonstrated and effective communication skills
  • Self-motivated, and the ability to work independently as well as part of a team
  • Knowledge of complexities surrounding student transitions in a college setting
  • Knowledge of factors that promote student success, retention and graduation
  • Demonstrated organizational, analytical and writing skills
  • Demonstrated commitment to the educational and emotional development of students
  • Demonstrated interpersonal skills with the ability to remain neutral
  • Demonstrated ability to promote self-responsibility and high ethical standards among students

Minimum Qualifications

  • Bachelor's degree and 3 years of demonstrated experience working in an advocacy role.

Preferred Qualifications

  • Master's degree preferred in social work, counseling, higher education, educational leadership, or related field
  • Prior experience in successfully managing individual student crises
  • Experience with providing support to individuals who are working through personal trauma or victimization.
  • Experience in effectively managing highly confidential and sensitive matters
  • Responsibility for case management or related experience
  • Experience working with students in crisis
  • Experience with the development and coordination of educational programs focused on college-age students

FLSA: Exempt

Full Time/Part Time: Full Time

Number of Hours Worked per Week: 40

Job FTE: 1

Work Calendar: Fiscal

Job Category: Student Services

Benefits Eligible: Yes - Full Benefits

Rate of Pay: $53,039 - $66,299

Compensation Type: salary at 1.0 full-time equivalency (FTE)

Grade

7

Compensation Guidance

The Rate of Pay Field represents the University of Arizona's good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

The Grade Range Minimum, Midpoint, and Maximum Fields listed below represent a full range of career compensation growth over time in this position and grade. Each unit typically sets starting pay between minimum and midpoint upon hire. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.

Grade Range Minimum

$53039

Grade Range Midpoint

$66299

Grade Range Maximum

$79558

Career Stream and Level

PC2

Job Family

Student Support

Job Function

Student Services

Type of criminal background check required: Name-based criminal background check (non-security sensitive)

Number of Vacancies: 2

Contact Information for Candidates

AnalĂ­a Cuevas Powell

acuevas@arizona.edu / 520-621-7057

Open Until Filled: Yes

Documents Needed to Apply: Resume and Cover Letter

Diversity Statement

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As a Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.

Notice of Availability of the Annual Security and Fire Safety Report

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University's campuses. These reports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures.
Paper copies of the Reports can be obtained by contacting the University Compliance Office at cleryact@arizona.edu.

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