Network Administrator
Company:
Northwest Iowa Community College
Job Location:
Sheldon, 51201
Category:
Network/System Administrator
Type:
Full-Time
DIVISION: Technology and Information Services
SUPERVISOR: Director, Technology and Information Services
BASIC FUNCTION: Full time position. Implements, maintains, analyzes, troubleshoots and supports all virtual/physical servers; connectivity - LAN and WAN; system and file backup and restore; network and application security; Microsoft 365 email environment; network virus and anti-spam protection; VOIP telephone servers and systems; infrastructure switches, wireless systems and other devices; server software/licenses; etc. Documents, maintains, upgrades or replaces server-based software systems. Supports and maintains user needs and requests. Candidate must have good customer service communication skills and knowledge of commonly used concepts, practices and procedures in application support and customer service.
QUALIFICATIONS:
Required - Associate Degree in Applied Computer Technology or equivalent experience.
Preferred - Three to five years' experience in network administration and customer service.
DESIRED QUALITIES AND CHARACTERISTICS:
1. Excellent communication skills.
2. Ability to install and maintain PCs.
3. High degree of confidentiality.
DUTIES/RESPONSIBILITIES:
Position Objective: The Network Administrator responsibilities include providing quality support and services to employees and students, and advanced function and features support for all infrastructure equipment deemed critical to Northwest Iowa Community College (NCC). This includes any infrastructure located at current remote sites.
Nature and Scope: The Network Administrator will assist all NCC employees in the proper and efficient business needs and requirements for e-mail, security and file storage. This person will be responsible for supporting all server and system upgrades issued by the Technology and Information services department.
Work closely with contract network engineering support staff, network server and infrastructure administration, maintenance and development.
Will assist entire Technology and Information Services department staff as needed.
Key Elements:
1. Enjoy the process of providing quality and timely customer service. Must have strong people skills in listening, patience, friendly, and use of diplomacy, as well as problem solving skills, ability to work under pressure, and ability to think logically.
2. The ability to accept change as a normal function of the position.
3. Willingness to attend training for continuous improvement.
4. Willingness to travel when required.
5. Person needs to be very approachable and keeps their composure in handling difficult problems and situations.
6. Receive customer telephone calls or call tickets requesting support for information, problems and services.
7. Perform diagnosis and resolution tasks for problem/service request.
8. As required perform research necessary to provide desired support or service.
9. As required escalate problem/service request to the Director, Technology and Information Services.
10. Communicate with management regarding work activities, issues and obstacles.
11. Maintain knowledge of NCC systems and services supported.
12. Serve on college committees and teams as appropriate.
13. Other duties as assigned.
WAGE/SALARY RANGE: $50,000+ annual salary based on experience and education.
APPLICATION CLOSING DATE: Applications accepted until the position is filled; review of applications to begin immediately.
ANTICIPATED EMPLOYMENT DATE: ASAP
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SUPERVISOR: Director, Technology and Information Services
BASIC FUNCTION: Full time position. Implements, maintains, analyzes, troubleshoots and supports all virtual/physical servers; connectivity - LAN and WAN; system and file backup and restore; network and application security; Microsoft 365 email environment; network virus and anti-spam protection; VOIP telephone servers and systems; infrastructure switches, wireless systems and other devices; server software/licenses; etc. Documents, maintains, upgrades or replaces server-based software systems. Supports and maintains user needs and requests. Candidate must have good customer service communication skills and knowledge of commonly used concepts, practices and procedures in application support and customer service.
QUALIFICATIONS:
Required - Associate Degree in Applied Computer Technology or equivalent experience.
Preferred - Three to five years' experience in network administration and customer service.
DESIRED QUALITIES AND CHARACTERISTICS:
1. Excellent communication skills.
2. Ability to install and maintain PCs.
3. High degree of confidentiality.
DUTIES/RESPONSIBILITIES:
Position Objective: The Network Administrator responsibilities include providing quality support and services to employees and students, and advanced function and features support for all infrastructure equipment deemed critical to Northwest Iowa Community College (NCC). This includes any infrastructure located at current remote sites.
Nature and Scope: The Network Administrator will assist all NCC employees in the proper and efficient business needs and requirements for e-mail, security and file storage. This person will be responsible for supporting all server and system upgrades issued by the Technology and Information services department.
Work closely with contract network engineering support staff, network server and infrastructure administration, maintenance and development.
Will assist entire Technology and Information Services department staff as needed.
Key Elements:
1. Enjoy the process of providing quality and timely customer service. Must have strong people skills in listening, patience, friendly, and use of diplomacy, as well as problem solving skills, ability to work under pressure, and ability to think logically.
2. The ability to accept change as a normal function of the position.
3. Willingness to attend training for continuous improvement.
4. Willingness to travel when required.
5. Person needs to be very approachable and keeps their composure in handling difficult problems and situations.
6. Receive customer telephone calls or call tickets requesting support for information, problems and services.
7. Perform diagnosis and resolution tasks for problem/service request.
8. As required perform research necessary to provide desired support or service.
9. As required escalate problem/service request to the Director, Technology and Information Services.
10. Communicate with management regarding work activities, issues and obstacles.
11. Maintain knowledge of NCC systems and services supported.
12. Serve on college committees and teams as appropriate.
13. Other duties as assigned.
WAGE/SALARY RANGE: $50,000+ annual salary based on experience and education.
APPLICATION CLOSING DATE: Applications accepted until the position is filled; review of applications to begin immediately.
ANTICIPATED EMPLOYMENT DATE: ASAP
View full job descriptionundefined
