Sr Patient Services Specialist
Company:
Texas Tech University Health Sciences Center
Job Location:
Lubbock, Texas
Category:
Health and Medical Services
Type:
Full-Time
Amarillo
39164BR
Ob Gyn Canyon Clinic Ama
Position Description
This position is responsible for assuring smooth operation of the front clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position may responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may be responsible for cash.
Campus
HSC - Amarillo
Major/Essential Functions
Greet patients warmly and sincerely as they arrive at the clinic or call in via phone.
Act as the patient's guide and advocate through the administrative details of their clinic visits.
Identify and update patient information by navigating multiple computer systems and inputting accurate data.
Receive all incoming calls for the clinic and distribute information accordingly.
Calculate and collect payment for clinic services.
Ensure patient benefits have been verified and input accurately upon check-in.
Schedule patient appointments.
Assist with appointment reminder calls and missed appointment service recovery.
Coordinate clinic schedule information with providers and staff.
Maintain a professional customer service atmosphere for patients, providers, and staff.
Required Qualifications
High school diploma or equivalent. 3 years Customer Service, office or related experience, with 2 of those years in a healthcare setting preferred. Additional education may substitute for the experience requirement.
Preferred Qualifications
Familiarity with Allscripts/Veradigm PM.
Experience in a clinic setting.
English/Spanish Biligual.
Required Attachments
Resume / CV
Optional Attachments
Professional/Personal Reference
Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website.
EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.
Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.
Pay Basis: Hourly
Pay Grade Minimum
15.75
Pay Grade Maximum
33.75
Schedule Details
Monday - Friday, 8:00 to 5:00
Travel Required: Up to 25%
Does this position work in a research laboratory?: No
Air Force Specialty Code
3A1X1, 4A0X1
Marine Military Occupational Specialty Code
0111
Navy Enlisted Classification Code
YN, HM
39164BR
Ob Gyn Canyon Clinic Ama
Position Description
This position is responsible for assuring smooth operation of the front clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position may responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may be responsible for cash.
Campus
HSC - Amarillo
Major/Essential Functions
Greet patients warmly and sincerely as they arrive at the clinic or call in via phone.
Act as the patient's guide and advocate through the administrative details of their clinic visits.
Identify and update patient information by navigating multiple computer systems and inputting accurate data.
Receive all incoming calls for the clinic and distribute information accordingly.
Calculate and collect payment for clinic services.
Ensure patient benefits have been verified and input accurately upon check-in.
Schedule patient appointments.
Assist with appointment reminder calls and missed appointment service recovery.
Coordinate clinic schedule information with providers and staff.
Maintain a professional customer service atmosphere for patients, providers, and staff.
Required Qualifications
High school diploma or equivalent. 3 years Customer Service, office or related experience, with 2 of those years in a healthcare setting preferred. Additional education may substitute for the experience requirement.
Preferred Qualifications
Familiarity with Allscripts/Veradigm PM.
Experience in a clinic setting.
English/Spanish Biligual.
Required Attachments
Resume / CV
Optional Attachments
Professional/Personal Reference
Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website.
EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.
Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.
Pay Basis: Hourly
Pay Grade Minimum
15.75
Pay Grade Maximum
33.75
Schedule Details
Monday - Friday, 8:00 to 5:00
Travel Required: Up to 25%
Does this position work in a research laboratory?: No
Air Force Specialty Code
3A1X1, 4A0X1
Marine Military Occupational Specialty Code
0111
Navy Enlisted Classification Code
YN, HM