Library Services Associate, Operational Lead (Multiple Positions)
Posting Number: req20738
Department: Access & Information Services
Location: Main Campus
Address: Tucson, AZ USA
Position Highlights
The University Libraries' Access and Information Services department Library Services Associate (LSA) provides excellent customer service, including reference, technology, and circulation assistance in a fast-paced environment. They serve as the operational lead in supporting efforts to create an environment conducive for academic and scholarly endeavors by enforcing compliance with the Libraries Code of Conduct policies, through the application of other pertinent Libraries and University policies and procedures, and as the liaison with UAPD officers and building security aides in support of the resolution of incidents involving disruptive behavior or criminal activities. The incumbent in this position oversees building opening or closing procedures, assists with the training of students and staff on procedures, makes recommendations to improve procedures, and reports on building maintenance issues. The LSA may serve on both departmental and library-wide projects and assignments. As needed, the LSA performs all work necessary to meet the changing needs of the Libraries' customers. As a result of those needs, work patterns and schedules may change.
WORK SCHEDULES*
LSA4-1: Mondays and Tuesdays, 7:00 a.m. to 4:00 p.m.; Wednesdays and Thursdays, 7:00 a.m. to 6:00 p.m.; Fridays, 7:00 a.m. to 11:00 a.m.
LSA4-2: Wednesdays and Thursdays, 9:15 a.m. to 6:00 p.m.; Fridays, 9:15 a.m. to 6:15 p.m.; Saturdays, 8:45 a.m. to 6:15 p.m.; Sundays, 8:45 a.m. to 5:45 p.m.
*Summer hours will shift to align with building hours, 6:45 a.m. to 7:15 p.m. Employees will work an 8-hour shift on their assigned days of the week that may include either opening or closing responsibilities.
Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation,
sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!
Duties & Responsibilities
CHARACTERISTIC DUTIES
- Provide customers with reference, technology and circulation
assistance (in-person, online via chat, phone and email), including locating
library information, resources, materials and services; negotiating overdue
accounts and answering billing and collections questions; and troubleshooting
software, computers, laptops, projectors
and other emerging technology; direct the work of student employees who assist
with this work; and liaise
with the Libraries' information technology department, as needed, to resolve
library equipment problems. - Support efforts to create an
environment conducive for study, meetings, and collaboration (i.e., academic
and scholarly endeavors) by enforcing compliance with the Libraries Code of
Conduct policies and through the application of other pertinent Libraries and
University policies and procedures. - Serve as operational lead and liaison with UAPD officers and
security aides in support of the resolution of incidents involving disruptive
or criminal activities. This also includes collecting information on incidents
(i.e., the identity of the subject, a comprehensive description of the incident,
and actions taken). - Responsible for overseeing building opening and closing
procedures for the Main Library and the Weaver Science and Engineering Library. - Conduct
building walks at Main and Weaver Science-Engineering Libraries to ensure
compliance with appropriate user access, collect data on building occupancy,
and document building maintenance issues. - Serve as liaison with UA and
Libraries' Facilities Management, as needed, for reporting building maintenance
issues in support of resolution. - Onboard, provide in-person orientation, train, direct work,
monitor scheduling, and approve timecards for temporary Building Security
Aides. - Keep
informed of departmental regulations, policies, and procedures. - Facilitate meetings, make presentations as needed, and participate in data-based decision-making.
- As needed, participate in decision-making and complete assignments,
including shared responsibility for data collection, needs assessment and
analysis to demonstrate the quality of work and to continually improve customer
access. - The UA Libraries
support the UA's diversity and inclusiveness strategic initiatives designed to create an
inclusive environment for all faculty, staff, and students. The candidate
is expected to support diversity and inclusiveness efforts in the department
and college. - Other duties as assigned.
KNOWLEDGE, SKILLS, & ABILITIES
- Knowledge of library reference
resources (i.e., library catalog, indexes, search engines, print resources,
etc.) and their appropriate use, including understanding the difference between
primary and secondary resources. - Excellent customer service skills, including the ability to
collaborate with peers to meet customers' needs and ensure customer
satisfaction. - Ability to understand and apply policies and procedures, including the
ability to resolve situations using trauma-informed-driven enforcement of
policies. - Leadership skills, including evidence of excellent
initiative, organizational and time management skills.
Ability to deal with difficult customer interactions. - Ability to maintain appropriate security and confidentiality of
information created or encountered in the performance of assigned duties. - Excellent observation skills and high level of attention to detail.
- Excellent interpersonal and communication skills, both written and
verbal. - Ability to perform duties
independently under general supervision. - Evidence of
the use of good judgment and solid analytical and problem-solving skills,
including the ability to think holistically and respond to user needs by
carefully analyzing information in support of continual service
improvement.
Ability to work in a highly collaborative
and inclusive environment, one that values and leverages the benefits of
diverse perspectives. - Positive attitude and strong
demonstration of Our Values: Collaboration, Continuous Learning, Diversity,
Innovation, and Integrity.
Minimum Qualifications
- Bachelor's
degree required. - 3 years of
relevant work experience.
Preferred Qualifications
- Experience overseeing employee and user safety and security practices.
- Experience with issues pertaining to circulation and library code of conduct procedures.
- Experience searching integrated library systems and record interpretation (i.e., Ex Libris Alma/Primo).
- Experience providing reference assistance utilizing the usage of various research methodologies.
- Experience with the most current version of Microsoft Office suite.
- Experience using and troubleshooting computer hardware and software.
- Experience gathering and analyzing internal and external data (qualitative and quantitative).
FLSA: Non-Exempt
Full Time/Part Time: Full Time
Number of Hours Worked per Week: 40
Job FTE: 1.0
Work Calendar: Fiscal
Job Category: Libraries
Benefits Eligible: Yes - Full Benefits
Rate of Pay: $22.77 - $28.46
Compensation Type: hourly rate
Grade
6
Compensation Guidance
The Rate of Pay Field represents the University of Arizona's good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.
The Grade Range Minimum, Midpoint, and Maximum Fields listed below represent a full range of career compensation growth over time in this position and grade. Each unit typically sets starting pay between minimum and midpoint upon hire. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.
Grade Range Minimum
$22.77
Grade Range Midpoint
$28.46
Grade Range Maximum
$34.15
Career Stream and Level
OC4
Job Family
Library Services
Job Function
Libraries
Type of criminal background check required: Name-based criminal background check (non-security sensitive)
Number of Vacancies: Multiple Vacancies
Contact Information for Candidates
Armando Cruz | armandocruz@arizona.edu
Open Until Filled: Yes
Documents Needed to Apply: Resume and Cover Letter
Special Instructions to Applicant
Based on the schedules listed above, please include your availability (LSA4-1 or LSA4-2) in your cover letter.
Diversity Statement
At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As a Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.
Notice of Availability of the Annual Security and Fire Safety Report
In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University's campuses. These reports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures.
Paper copies of the Reports can be obtained by contacting the University Compliance Office at cleryact@arizona.edu.
