Job Listings

Job Type: Full time

Job Number: R1160

Location: Lexington, VA

Job Description:

Reporting to the CMMS and Asset Manager, this position primarily focuses on event coordination while providing essential support for customer service and asset management initiatives. This position ensures efficient facility operations, excellent customer service, and successful event coordination across the university campus.

University Facilities is committed to the development of an inclusive environment and we strive to advance diverse perspectives and approaches in carrying out the mission of Washington and Lee University.

Essential and Related Functions:

• Coordinate and organize all campus events, managing aspects of setup and preparation, including staging, electrical requirements, and maintenance support.
• Collaborates closely with university departments, external partners, and maintenance teams to coordinate and ensure the successful execution of campus events.
• Facilitates communication between event organizers and support staff and identifies necessary resources such as equipment, space, and technical support, and troubleshooting any logistical challenges.
• Create and issue work requests for event support through the Computerized Maintenance Management System (CMMS) system in a timely manner.
• Monitors that all breakdown activities have been properly completed.
• Coordinate with Business Operations to match invoices to completed work orders.
• Conduct regular check-ins with key customers to evaluate their satisfaction and proactively address any emerging needs.
• Enter and issue work orders using the CMMS system to assign and distribute work requests to the appropriate shops.
• Receive and process requests from the campus community through electronic platforms, email, and telephone channels.
• Collaborate with the CMMS and Asset Manager with the maintenance of asset data in the system.
• Assist with the collection and entering of asset data for new construction, renovation, and other projects.
• Generate basic CMMS reports.
• Provide administrative support for the facilities department as needed.
• Performs duties as backup for the Customer Service Specialist as needed.
• Other duties as required.

Work Schedule: 7:30 a.m. - 4:30 p.m. This position works 40 hours per week. Nights and weekends as required.

Minimum Qualifications:

• High school diploma or equivalent
• Minimum of three years of experience in customer service, help desk, or facilities maintenance work processes
• Excellent customer service needed to interact effectively with students, faculty, staff, parents, administrators, and vendors
• Proficiency in Microsoft Office suite (Outlook, Word, Excel)
• Strong verbal and written communication skills, with the ability to communicate confidently, professionally, and effectively with campus parties and vendors
• Ability to work both independently and in a team-oriented, collaborative environment
• Proficient in prioritizing and managing multiple, priorities and timelines effectively
• Strong organizational/planning skills and attention to details.

Application Instructions: Review of applications will begin immediately and continue until the position is filled. Resume is required.

Position Type:
Non-Exempt, Full Time, Benefit Eligible

Minimum Pay:

$19.57 - Pay Commensurate with Experience

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