International Student Professional I
Posting Number: req20682
Department: International Affairs
Location: Main Campus
Address: Tucson, AZ USA
Position Highlights
Integral member of the International Student Services (ISS) team, serving as front-line liaison who will effectively communicate information to students, faculty, staff, parents, alumni, external agencies, international guests, and the general public in a diverse cultural environment. Must be able to multi-task in a fast-paced, dynamic office serving the needs of over 3000 international students from over 100 countries. This individual is responsible for in-person services Monday-Friday, 8-5 pm.Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!
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Duties & Responsibilities
Duties and Responsibilities:
In conjunction with other front desk staff, manages the following front office operations:
- Serving as the initial contact person for all in-person, phone and
email inquiries received from students, faculty, staff, parents, alumni,
external agencies, international guests, and the general public - Directing students to appropriate e-forms and providing updates
regarding status of submitted requests through MyGlobal/Sunapsis - Providing referrals for ISS advising, International Admissions and
International Faculty and Scholars offices and other UArizona staff - Managing ISS general email account and general office phone line
- Tracking international student visits received at the front desk through MyGlobal/Sunapsis
- Supervising front desk student worker(s) including hiring, scheduling, time reporting, training, and task assignment
- Reviewing and processing select student requests (examples: Change of Address, e-Letters of Invitation, Ride Requests)
- Assisting with international student event support as needed
- Managing office supply orders and building facility requests
Knowledge, Skills, and Abilities:
- Strong organizational skills and intercultural communication skills
- High attention to detail
- Excellent customer service in high-stress situations
- Thrives in team environment
- Demonstrated familiarity in multiple computer software programs.
- Office Management Skill
Minimum Qualifications
- Bachelor's degree AND one year experience working directly with international students OR equivalent combination of education and/or experience
- Direct customer service experience
Preferred Qualifications
- Experience in office setting.
FLSA: Exempt
Full Time/Part Time: Full Time
Number of Hours Worked per Week: 40
Job FTE: 1.0
Work Calendar: Fiscal
Job Category: Academic Administration
Benefits Eligible: Yes - Full Benefits
Rate of Pay: $47,356 - $59,195
Compensation Type: salary at 1.0 full-time equivalency (FTE)
Grade
6
Compensation Guidance
The Rate of Pay Field represents the University of Arizona's good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.
The Grade Range Minimum, Midpoint, and Maximum Fields listed below represent a full range of career compensation growth over time in this position and grade. Each unit typically sets starting pay between minimum and midpoint upon hire. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.
Grade Range Minimum
$47356
Grade Range Midpoint
$59195
Grade Range Maximum
$71034
Career Stream and Level
PC1
Job Family
Global Initiatives
Job Function
Academic Administration
Type of criminal background check required: Name-based criminal background check (non-security sensitive)
Number of Vacancies: 1
Contact Information for Candidates
Noelle Sallaz (ncarampa@arizona.edu)
Open Until Filled: Yes
Documents Needed to Apply: Resume and Cover Letter
Diversity Statement
At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As a Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.
Notice of Availability of the Annual Security and Fire Safety Report
In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University's campuses. These reports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures.
Paper copies of the Reports can be obtained by contacting the University Compliance Office at cleryact@arizona.edu.
