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NHMU Director of Operations

Job Summary

The Director of Operations leads the Museum Store, Events, and Facilities units of the Natural History Museum of Utah; coordinates contracts and serves as liaison for the Museum Cafe, security, and custodial services; works collaboratively with other departments to create and implement Museum-wide strategies for maximizing the quality of visitor experience; contributes to - and grows - the Museum's earned revenue enterprise; manages a departmental budget of personnel and non-personnel expenses; participates in the development of long-range facility and grounds strategies for the Museum, and serves as project manager for facilities-related initiatives.

Responsibilities

1. Participates as a member of the Museum's senior leadership team and works with the Board of Advisors in setting strategic direction for the Museum;
2. Works closely with Director of Administration to forecast store and event revenues, goals for partner and internal events, and Operations Department staffing and budget needs;
3. Manages staff, including ongoing performance evaluation, recruitment and retention, and professional development opportunities;
4. Serves as project manager for long-range, large-scale facilities projects, responsible for project coordination, communication, scheduling, and budget management;
5. Manages, supports, and works with earned revenue (Museum Store and Events) managers by collaboratively setting long and short-term financial goals and data analysis to ensure fiscally successful enterprises that best represent the Museum brand;
6. Manages, supports, and works with NHMU Events, other NHMU units, and community partner organizations to ensure successful event logistics for NHMU programs, special events, and sponsored partner programs;
7. Manages, supports, and works with NHMU Facilities and Grounds manager and University of Utah colleagues to ensure short- and long-term stewardship of the Museum's capital assets;
8. Serves as a liaison to the Board of Advisors' Business & Finance Committee to maximize the earned revenue performance of the Museum and explore entrepreneurial opportunities for the Museum;
9. Manages and supports on-campus and off-campus contractor services: Security, Museum Caf, and Custodial services;
10. Facilitates cooperative and collaborative community and institutional relationships and participates in University- and Museum-wide committees;
11. Serves as primary safety officer, coordinating the Museum's Emergency Planning Committee (EPC) and acting as the primary liaison to the University's public safety functions;
12. Coordinates Manager on Duty (MOD) training and communication

Minimum Qualifications
Bachelor's degree in Business Administration or related area, or equivalency (one year of education can be substituted for two years of related work experience); plus eight years of progressively more responsible management experience; and demonstrated leadership, human relations and effective communications skills required.

Master's degree in Business Administration, or related area preferred.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences
MBA or related graduate degree and retail management experience preferred. Experience with facilities management and capital expansion projects is a plus. A passionate commitment to delivering best-in-class customer service to guests and colleagues is essential.

Special Instructions
Please include a cover letter outlining how your experience meets the job responsibilities, a resume, and a list of three references (these will not be contacted unless we notify you).
Application review will begin November 1, 2024.

Requisition Number: PRN39935B
Full Time or Part Time? Full Time
Work Schedule Summary: Monday through Friday with occasional evenings, weekends, and holidays
Department: 00018 - Utah Museum of Natl Hist Oper
Location: Campus
Pay Rate Range: $90,000-$120,000
Close Date:
Open Until Filled: Yes

To apply, visit https://utah.peopleadmin.com/postings/171631

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