Job Listings

Posting Number: req20676

Department: Online Initiatives

Location: Main Campus

Address: Tucson, AZ USA

Position Highlights

Please Note: The FLSA status has been update to "To Be Determined".

The Enrollment Counselor is part of a team responsible for the overall operation and management of recruitment and enrollment activity for Online students (i.e., Recruitment, Pre-enrollment Counseling, Next Steps Center, New Student Orientation). Enrollment Counselors strive to provide each Online student with a welcoming experience that assists in building their connection to the university and establishing their identity as a member of the Wildcat Family. The Enrollment Counselor will provide logistical and personnel support for the enrollment of Online undergraduate students.

The Online Initiatives Department recognizes that flexible work arrangements can provide employees with many benefits. As such, we are happy to offer a hybrid work week for this position.

Online Initiatives delivers full degree programs and certificates representative of the university's diversity, creating opportunities for students to complete degrees from across the sciences, liberal arts, and professional programs, including architecture and planning, business, engineering, and the health sciences. The guiding principle of Online Initiatives is quality - in course and program delivery, in student support and success services, and in student engagement.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

Duties & Responsibilities

Duties and Responsibilities:

• Execute effective pipeline management of around 175-200 students following a prescribed call plan.
• Navigate Online Initiatives enrollment process and qualifying features.
• Advise prospective students on the requirements and the procedures for the admissions process primarily via telephone.
• Inform and counsel students about services available and assesses their student needs.
• Effectively navigates and maintains Online Initiative's Customer Relationship Management system (Slate) and automated phone system (Genesys Cloud Dialer).
• Aid and support new hires via shadowing.
• Schedule workflow to ensure accurate phone coverage and completion of daily responsibilities.
• Monitor priority of calls and shifts calls to assure resolution to problems.
• Make recommendations to management to improve efficiency and effectiveness.
• Participates in various in-person recruitment events.
• Participate in bi-weekly meetings with supervisors to identify lead quality, possible technology challenges and other bulleted items.
• Participate in weekly coaching sessions to assess student skills.
• Participate in weekly team meetings.

Knowledge, Skills and Abilities: 

• Enthusiastic personality with an affinity for teamwork and collaboration.
• Self-motivated, strategic, flexible, and able to work on multiple tasks with changing priorities as needed in a fast-paced environment.
• Strong organizational and verbal communication skills.
• Computer skills and knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Teams, SharePoint).
• Ability to work comfortably on the phone/headset for extended periods of time.

Minimum Qualifications

• Bachelor's degree or equivalent advanced learning attained through professional level experience required.
• Minimum of 3 years relevant work experience, or equivalent combination of education and work experience.

Preferred Qualifications

• Experience recruiting in higher education
• 6+ months call center experience in an inbound and out bound environment
• Bi-lingual in Spanish and English

FLSA: To Be Determined

Full Time/Part Time: Full Time

Number of Hours Worked per Week: 40

Job FTE: 1.0

Work Calendar: Fiscal

Job Category: Student Services

Benefits Eligible: Yes - Full Benefits

Rate of Pay: $42,282 -$52,851

Compensation Type: salary at 1.0 full-time equivalency (FTE)

Grade

5

Compensation Guidance

The Rate of Pay Field represents the University of Arizona's good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

The Grade Range Minimum, Midpoint, and Maximum Fields listed below represent a full range of career compensation growth over time in this position and grade. Each unit typically sets starting pay between minimum and midpoint upon hire. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.

Grade Range Minimum

$42282

Grade Range Midpoint

$52851

Grade Range Maximum

$63423

Career Stream and Level

PC2

Job Family

Recruitment & Admissions

Job Function

Student Services

Type of criminal background check required: Name-based criminal background check (non-security sensitive)

Number of Vacancies: 10

Contact Information for Candidates

Anayeli Melkumyan (ahernan1@arizona.edu)

Open Until Filled: Yes

Documents Needed to Apply: Resume and Cover Letter

Diversity Statement

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As a Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.

Notice of Availability of the Annual Security and Fire Safety Report

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University's campuses. These reports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures.
Paper copies of the Reports can be obtained by contacting the University Compliance Office at cleryact@arizona.edu.