Admissions and Records Representative
Company:
Governors State University
Job Location:
University Park, 60484
Category:
Admissions and Enrollment
Type:
Full-Time
Salary: $16.70 Hourly
Location: Governors State University, IL
Job Type: Professional/Civil Service Status
Remote Employment
Flexible/Hybrid
Job Number: CS2024000034
Division: Non Instructional Academic Affairs
Department: Registrar
Closing Date
10/7/2024 11:59 PM Central
FLSA: Non-Exempt
Bargaining Unit
4
Description
Governors State University is seeking to hire an Admissions and Records Representative for the Registrar's office. The objective of this position is to provide information in a courteous and professional manner providing excellent customer service. This position has daily interaction with students, alumni, university Staff and external agencies providing information regarding all aspects of the services provided by the Registrar's Office.
Essential Responsibilities
45%
* Perform data input necessary to aid students with registration and demographic changes.
* Analyze incoming documents for completeness.
* Data entry of verification documents received from students or university personnel in integrated student database.
* Maintain student records and request additional information from students or other university personnel that is required.
* Assist with preparation of verification documents for students and alumni. Gather and collect data for student files for the Assistant Registrar.
* Notify students of changes in registration status.
* Prepare statistical reports tracking reception traffic, incoming calls, and incoming documents. Assist the Assistant Registrar with individual student files to perform verifications.
35%
* Perform intake duties for all walk-ins and telephone assistance.
* Answer inquiries from students to explain the details of the registration process.
* Advise prospective students, current students, and alumni, in person and/or by telephone in a factual, courteous, and professional manner.
* Respond to all inquiries via email/phone messages, research answer if necessary
and respond within 48 hours; composing correspondence to the student if necessary.
* Provide clarification on registrar and university policies in person or in writing. Disseminate incoming documents and deliver to the appropriate personnel.
* Perform assignments in a confidential and professional manner.
* Analyzes problems and processes and is proactive in suggesting ways and means to develop better procedures and more appropriate policies.
* Resolve student issues referred using judgement to ensure customer satisfaction. Refer customer complaints/problems to the appropriate manager if unable to resolve.
20%
* Develop and maintains liaison with other university department to assist students.
* Represent Registrar Office at Registration Events.
* Assist with Registrar Office presentations to prospective and new students.
* Manages the following processes: grade change requests, change of address, returned mail, missing student information, and transcript process.
* Scans forms to desk and route them to the appropriate staff member for processing. Assist with immunization records processing.
* Assist with data collection for reporting.
* Develop and maintain liaison with other university departments to assist students. Provide back support to Client Relations Representative I.
* Other related duties as assigned (i.e., Commencement).
Hourly Rate: $16.70.
(This is a negotiated position).
This position qualifies for an expansive suite of fringe benefits including, various insurance options, paid time off, retirement and investment options, and tuition waivers. Visit: https://www.govst.edu/benefits/.
Required and Preferred Qualifications
Minimum Qualifications:
1. High school diploma or equivalent.
2. Any one or combination totaling two (2) years from the categories below:
A.Course work in any discipline as measured by the following conversion table or its proportional equivalent:
Preferred Qualification:
* Experience with Ellucian Colleague
* Experience with Lexmark (formerly Perceptive/Image Now)
* Knowledge of Family Educational Rights and Privacy Act (FERPA) as it relates to the release of records.
* Excellent customer service skills.
For more information regarding this classification, visit: Admissions and Records Representative Spec Details (illinois.gov)
REQUIRED ATTACHMENTS:
DOCUMENTATION REQUIREMENT:
For consideration, applicants are required to attach the following:
1: High School Diploma or GED (You may submit College/University Transcripts in place of the high school diploma/GED).
2: Online Application - Must be fully completed, include all dates of employment, employment status (full-time or if part-time, include percentages), job duties and responsibilities (full details).
3: Cover Letter.
4: Resume.
5: A list of three Professional References (We will only contact your references if you are a finalist).
RESIDENCY REQUIREMENT:
Illinois residency required within 180 days of the hire date.
CREDENTIAL ASSESSMENT EXAM DETAILS:
This vacancy involves a Credential Assessment Examination which consist of a review and rating of the applicants Education, Experience, Licenses, and other qualifications. Applicants are required to provide electronic documentation as listed above to verify that the minimum qualifications for this position has been met.
VETERAN'S PREFERENCE POINTS:
Veterans may be eligible to receive additional points on a passing final examination score. To determine eligibility, submit one of the following documents to the Department of Human Resources:
1: Department of Defense - DD214 / DD215
2: National Guard - NGB22 Form
3: Discharge Orders
4: Reserves - DD256 Discharge Certificate
Note: Documentation must be received by the closing date of this posting.
Location: Governors State University, IL
Job Type: Professional/Civil Service Status
Remote Employment
Flexible/Hybrid
Job Number: CS2024000034
Division: Non Instructional Academic Affairs
Department: Registrar
Closing Date
10/7/2024 11:59 PM Central
FLSA: Non-Exempt
Bargaining Unit
4
Description
Governors State University is seeking to hire an Admissions and Records Representative for the Registrar's office. The objective of this position is to provide information in a courteous and professional manner providing excellent customer service. This position has daily interaction with students, alumni, university Staff and external agencies providing information regarding all aspects of the services provided by the Registrar's Office.
Essential Responsibilities
45%
* Perform data input necessary to aid students with registration and demographic changes.
* Analyze incoming documents for completeness.
* Data entry of verification documents received from students or university personnel in integrated student database.
* Maintain student records and request additional information from students or other university personnel that is required.
* Assist with preparation of verification documents for students and alumni. Gather and collect data for student files for the Assistant Registrar.
* Notify students of changes in registration status.
* Prepare statistical reports tracking reception traffic, incoming calls, and incoming documents. Assist the Assistant Registrar with individual student files to perform verifications.
35%
* Perform intake duties for all walk-ins and telephone assistance.
* Answer inquiries from students to explain the details of the registration process.
* Advise prospective students, current students, and alumni, in person and/or by telephone in a factual, courteous, and professional manner.
* Respond to all inquiries via email/phone messages, research answer if necessary
and respond within 48 hours; composing correspondence to the student if necessary.
* Provide clarification on registrar and university policies in person or in writing. Disseminate incoming documents and deliver to the appropriate personnel.
* Perform assignments in a confidential and professional manner.
* Analyzes problems and processes and is proactive in suggesting ways and means to develop better procedures and more appropriate policies.
* Resolve student issues referred using judgement to ensure customer satisfaction. Refer customer complaints/problems to the appropriate manager if unable to resolve.
20%
* Develop and maintains liaison with other university department to assist students.
* Represent Registrar Office at Registration Events.
* Assist with Registrar Office presentations to prospective and new students.
* Manages the following processes: grade change requests, change of address, returned mail, missing student information, and transcript process.
* Scans forms to desk and route them to the appropriate staff member for processing. Assist with immunization records processing.
* Assist with data collection for reporting.
* Develop and maintain liaison with other university departments to assist students. Provide back support to Client Relations Representative I.
* Other related duties as assigned (i.e., Commencement).
Hourly Rate: $16.70.
(This is a negotiated position).
This position qualifies for an expansive suite of fringe benefits including, various insurance options, paid time off, retirement and investment options, and tuition waivers. Visit: https://www.govst.edu/benefits/.
Required and Preferred Qualifications
Minimum Qualifications:
1. High school diploma or equivalent.
2. Any one or combination totaling two (2) years from the categories below:
A.Course work in any discipline as measured by the following conversion table or its proportional equivalent:
- 30 semester hours equals one (1) year
- 60 semester hours or an Associate's degree equals eighteen (18) months
- 90 semester hours equals two (2) years
Preferred Qualification:
* Experience with Ellucian Colleague
* Experience with Lexmark (formerly Perceptive/Image Now)
* Knowledge of Family Educational Rights and Privacy Act (FERPA) as it relates to the release of records.
* Excellent customer service skills.
For more information regarding this classification, visit: Admissions and Records Representative Spec Details (illinois.gov)
REQUIRED ATTACHMENTS:
- Cover Letter
- Resume
- List of Professional References
- High School/GED Diploma or Transcript
- Illinois Driver's License
DOCUMENTATION REQUIREMENT:
For consideration, applicants are required to attach the following:
1: High School Diploma or GED (You may submit College/University Transcripts in place of the high school diploma/GED).
2: Online Application - Must be fully completed, include all dates of employment, employment status (full-time or if part-time, include percentages), job duties and responsibilities (full details).
3: Cover Letter.
4: Resume.
5: A list of three Professional References (We will only contact your references if you are a finalist).
RESIDENCY REQUIREMENT:
Illinois residency required within 180 days of the hire date.
CREDENTIAL ASSESSMENT EXAM DETAILS:
This vacancy involves a Credential Assessment Examination which consist of a review and rating of the applicants Education, Experience, Licenses, and other qualifications. Applicants are required to provide electronic documentation as listed above to verify that the minimum qualifications for this position has been met.
VETERAN'S PREFERENCE POINTS:
Veterans may be eligible to receive additional points on a passing final examination score. To determine eligibility, submit one of the following documents to the Department of Human Resources:
1: Department of Defense - DD214 / DD215
2: National Guard - NGB22 Form
3: Discharge Orders
4: Reserves - DD256 Discharge Certificate
Note: Documentation must be received by the closing date of this posting.
