Job Listings

IT Support Computing Analyst III (Phoenix, AZ)

Company:
The University of Arizona
Job Location:
Tucson, 85724
Category:
IT Support and Training
Type:
Full-Time

Posting Number: req20543

Department: Support Services

Location: Greater Phoenix Area

Address: Phoenix, AZ USA

Position Highlights

IT Support Computing Analyst III is responsible for providing hardware and software support to campus colleagues within the desktop support service offering. The individual selected for this position will be an escalation point for the team and regularly work with high profile customers in the Phoenix area (remotely and in person). The IT Support Computing Analyst III will act as lead within the team and mentor staff as needed by providing guidance and feedback of interactions. Additionally, the position will work directly with staff and leadership from around the Phoenix campus to ensure that UITS is providing unified support to customers.

The Support Services organization within UITS takes pride in delivering creative solutions while delighting customers during every interaction. The team is highly collaborative within the UITS organization and with our partners across campus. We embrace a fun, engaging, and open-minded environment both internally and with our campus colleagues.

This position may allow for a hybrid work modality. This position will be based out of Phoenix Biomedical Campus (200 W. Washington Street, Phoenix AZ) and may require travel to other parts of Greater Phoenix using University vehicle.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

Duties & Responsibilities

  • Provide technical support (in person and remotely) to active faculty/staff/designated campus colleagues to address information technology issues with applications, hardware, and the network.
  • Lead, consult and coordinate with other departmental leadership across campus and vendors to resolve system-wide issues.
  • Assess technology needs of campus locations and recommend effective solutions.
  • Develop IT solutions and lead projects to address new and existing customers needs.
  • Provide input regarding the implementation and support of tools, documentation, and materials that promote and support campus professionals.
  • Recommends system modifications to reduce user down time.
  • Act as a point of contact for high-profile customers (President's Office, Provost).
  • Handle escalated or challenging customer issues from team members while demonstrating prompt and professional responses for support while training and developing team members.
  • Act as a mentor to fellow teammates in the development of their technical and customer service skills.
  • Collaborate with support to refer clients to other University resources and train them on the proper use of those resources.
  • User management using Grouper/Active Directory.
  • Additional duties as assigned.

Physical Requirements:

  • Ability to lift up to 50lbs.

Knowledge, Skills, Abilities

  • Ability to prioritize multiple, competing tasks while meeting deadlines in a fast paced service.
  • Excellent customer service skills.
  • Advanced knowledge of MacOS, Windows, ChromeOS.
  • Advanced knowledge of computers, networks, and remote troubleshooting techniques.
  • Proficiency in providing information technology related customer service and training to users with varying levels of technical expertise.
  • Skilled in analyzing computer hardware and software problems.
  • Skilled in working with and mentoring team members.
  • Skilled in time management and in dealing with multiple priorities.
  • Ability to effectively communicate verbally and in writing.

Minimum Qualifications

  • Bachelor's degree or equivalent advanced learning attained through experience required AND 5 years of experience required including at least 1 year in a customer service role; OR Associate's degree in Management Information Systems, Computer Information Technology or related field AND 7 years of experience including at least 1 year in a customer service role; OR Any equivalent combination of experience, training and/or education.
  • Must have a valid driver's license and ability to drive according to the University Fleet Safety Policy.
  • Ability to work a scheduled shift between 7am - 6pm

FLSA: Exempt

Full Time/Part Time: Full Time

Number of Hours Worked per Week: 40

Job FTE: 1.0

Work Calendar: Fiscal

Job Category: Information Technology

Benefits Eligible: Yes - Full Benefits

Rate of Pay: $59,404 - $74,254

Compensation Type: salary at 1.0 full-time equivalency (FTE)

Grade

8

Compensation Guidance

The Rate of Pay Field represents the University of Arizona's good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

The Grade Range Minimum, Midpoint, and Maximum Fields listed below represent a full range of career compensation growth over time in this position and grade. Each unit typically sets starting pay between minimum and midpoint upon hire. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.

Grade Range Minimum

$59404

Grade Range Midpoint

$74254

Grade Range Maximum

$89105

Career Stream and Level

PC3

Job Family

IT Support

Job Function

Information Technology

Type of criminal background check required: Fingerprint criminal background check (security sensitive due to title or department)

Number of Vacancies: 1

Contact Information for Candidates

uits-hr@arizona.edu

Open Until Filled: Yes

Documents Needed to Apply: Resume and Cover Letter

Diversity Statement

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As a Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.

Notice of Availability of the Annual Security and Fire Safety Report

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University's campuses. These reports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures.
Paper copies of the Reports can be obtained by contacting the University Compliance Office at cleryact@arizona.edu.

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