Job Listings

Audio Visual Specialist

Company:
Harvard University
Job Location:
Cambridge, 02138
Category:
Multimedia and Audiovisual
Type:
Full-Time
Harvard John A. Paulson School of Engineering and Applied Sciences

66218BR

Job Summary

This position will work as a member of the SEAS AV Services department within the SEAS Service Center to provide audio visual support to classrooms, meeting spaces and event spaces throughout our Allston and Cambridge campuses. Day-to-day tasks will include troubleshooting and operating AV equipment, and providing onsite support and training for technical issues, questions, and recommendations.

Position Description
  • Support faculty, administrators, and other constituencies with audio visual needs in classrooms, conference rooms and event spaces.
  • Operate installed and portable professional AV equipment including:
    • Projectors, LED Displays and LED Walls
    • Matrix and Routing Switchers
    • Crestron Operating and Control Systems
    • Image Capture and Annotation Presentation Technology
    • Live Streaming Hardware and Software
    • Portable Media Equipment
    • Audio and Video Recording Systems
    • Wireless and Wired Microphones
    • Digital Audio Mixers
    • Video Cameras including Document and Robotic Cameras
  • Troubleshoot networked AV systems and escalate as needed.
  • Respond to support requests via email, phone calls and tickets in a timely manner.
  • Operate equipment in a multi-functional control room.
  • Train staff members, students, administrators, faculty, and their assistants in the use of AV and video equipment. 
  • Monitor AV systems via monitoring and management software.
  • Monitor Asset management system for tracking of loaned, damaged, or unavailable equipment.
  • Early morning, late evening, and weekend coverage is required on occasion.
  • Other duties as needed. 
Basic Qualifications

Minimum of two years' experience in the use of AV equipment at the corporate, educational, live event, or broadcast level. 

Additional Qualifications and Skills
  • BA or Technical School certification, with courses on instructional media preferred.
  • Experience operating and troubleshooting installed AV systems.
  • Experience Setting up and operating portable AV equipment.
  • Wireless and wired microphone technology, microphone mixing technology, digital signal processing including feedback eliminators, equalization and audio distribution.
  • Analytical and troubleshooting skills to identify and resolve technical issues.
  • Customer service experience in a fast-paced, academic environment where quality delivery and relationship building are valued.
  • Effective interpersonal skills including written and verbal communications.
  • Experience working in an academic environment preferred.
Physical Requirements

The individual in this role may be in work situations where the ability to carry up to 20 pounds unassisted and to lift items weighing up to 50 pounds with assistance is needed. Standing and sitting for considerable lengths of time might also be required. 

Working Conditions

The individual in this role will travel frequently between 114 Western Avenue and 150 Western Avenue (The Science and Engineering Complex) to provide service and support to AV equipped rooms spanning over eight floors. Occasional support will also be required for events taking place on the Cambridge campus. Early morning, late evening, and weekend coverage required on occasion. 

Additional Information
  • The Harvard John A. Paulson School of Engineering and Applied Sciences does not provide a visa sponsorship for administrative and staff positions. 
  • Applicants should submit a resume and cover letter. 
  • The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines. 
Work Format Details
This position is based primarily on-campus, in Massachusetts. This may include in-person during emergency situations (if applicable). Additional details will be discussed during the interview process. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

About Us
About SEAS
The Harvard John A. Paulson School of Engineering and Applied Sciences serves as the connector and integrator of Harvard's teaching and research efforts in engineering, applied sciences, and technology. Our core tenets are educating broad-minded students; interdisciplinary research; integration across disciplines; and balancing theory, experimentation and practice to create an unmatched environment for learning and exploration. Through collaboration with researchers from all parts of Harvard, other universities, and industry, we bring discovery and innovation directly to bear on improving human life and society. For more information about us, please visit www.seas.harvard.edu.

Benefits
We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:
  • Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
  • Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
  • Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
  • Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
  • Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
  • Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
  • Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
  • Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
  • Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.
Job Function
Communications

Department Office Location
USA - MA - Allston

Job Code
402037 Media Technician

Work Format
On-Site

Sub-Unit
*

Salary Grade
054

Department
SEAS Service Center

Union
55 - Hvd Union Cler & Tech Workers

Time Status
Full-time

Pre-Employment Screening
Identity

Commitment to Equity, Diversity, Inclusion, and Belonging
Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

SEAS Commitment to Diversity
SEAS is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment. Some of our core values include respect for all, serving the greater good, and welcoming individuals from diverse backgrounds, experiences, and perspectives.

EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
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