Job Listings

Student Services Technician II (Veterans Resource Center)(Canyon Country Campus)

Company:
College of the Canyons
Job Location:
Santa Clarita
Category:
Student Affairs and Services
Type:
Full-Time

Salary: $5,199.00 Monthly

Location: College of the Canyons - Canyon Country, CA

Job Type: Classified Represented

Job Number: 202300148

Division: Student Services

Department: Adult Reentry/Veterans

Closing Date:
8/5/2024 11:59 PM Pacific

Description

Two weeks prior to the deadline to submit applications, the diversity of current applicants will be assessed. Upon review, if the pool does not include sufficient diversity at that time, the application window may be extended. 

The Santa Clarita Community College District/College of the Canyons is seeking a full-time Student Services Technician II (Veterans Resource Center) in the Student Services division. 
 
Salary Placement:  Salary placement will be on Range 24 of Classified Represented Salary Schedule B. ** Initial salary step placement for new employees is customarily at step 1, 2, or 3  ($5,199.00 / $5,513.00 / $5,825.00 per month) of this 20-step salary range. **

Probationary period for new Classified employees is six months. Work year is 12 calendar months. The normal workweek for this position is 40 hours. Paid holiday, discretionary, and sick time are provided. Ten vacation days accrue during the first year of employment. A regular work schedule will be assigned, with the ability to occasionally work a flexible schedule as needed with supervisor approval.

Who We Are: 
The Santa Clarita Community District is committed to achieving educational equity for all students. As presented in our District Strategic Plan, which focuses on Access, Engagement, and Success, "Equity, inclusion, and diversity are not goals in themselves, but ideologies embedded in all actions and planning across all departments and functions of our college and its two campuses." These areas of focus demonstrate a resolve to focus on student success and confirm that we are at the forefront of change with integrated planning efforts that both evolve and anticipate the needs of our students. We provide students with a rich and dynamic learning experience that embraces differences - fostering healthy inclusion through inquiry, shared dialogue, and reflection to ensure that we promote a sense of community, collegiality, and cooperation. When you join our team at the Santa Clarita Community College District, you can expect to be part of an inclusive, creative, flexible, innovative, and equity-focused community that engages students, each other, and the community in scholarly inquiry, creative partnerships, and the application of knowledge and success. 

Who We Want: 
We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we prioritize applicants who demonstrate they understand the benefits diversity brings to a professional educational community. The successful candidate must be an equity-minded individual committed to collaborating with faculty, classified staff, administration, students, and community partners who share our commitment to closing equity gaps. The Santa Clarita Community College District seeks leaders possessing a strong grounding in academic and student services programs and a thorough understanding of the primary mission of the community college. We seek employees that value mentorship and working in a collegial, collaborative environment, who are conscientious risk takers and transformational leaders guided by a commitment to helping all students achieve their educational goals.

Position Description:
Reporting to and under the direction of the Assistant Director of the Veterans Resource Center, performs a wide variety of technical assistance and specialized clerical/office support duties related to Veteran Services. This position is directly responsible for engaging veterans and dependents of veterans in the day-to-day operation, at events, during activities, by email, and online. Assists in activities including preparing certifications, intake, VA education and vocational benefit advisement and orientation, military-friendly training, and support services to students participating in Veterans benefits or the Veterans Readiness and Employment Program (VR&E). This position should be well-versed in verbal and written correspondence, record keeping, understanding the state and federal reporting requirements and mandates, problem-solving, completing specific veteran service-related projects, knowledge of the matriculation process to admit and register students. Performs specialized tasks using computer applications software, advising veteran students, staff, faculty, and interfacing with other governmental and community agencies. Assures compliance with state and federal regulations, policies, and procedures. Performs other related duties as assigned.

Example of Duties

Essential Duties: 

The Duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to this class. 

  1. Responsible for duties related to the day-to-day operation of the Veterans Resource Center. Participate in staff meetings and attend specialized training as required. 
  2. Performs data input for all relevant department functions. Assesses the accuracy and completeness of request for benefits. Identifies and corrects discrepancies maintaining compliance with district, state, and federal rules and regulations. Complies with FERPA and protects PII (Personally Identifiable Information) and SPI (Sensitive Personal Information.)
  3. Retains access to VA Enrollment Manager (EM), to certify the enrollment and changes in enrollment of student Veterans and Veteran Dependents, by completing and maintaining annual School Certifying Official (SCO) training requirements. Inputs personal and registration data of student Veterans and Veteran Dependents into VA EM as part of the pre-certification process.  
  4. Assists in the preparation of VA Compliance Surveys, which are required by law, in accordance with guidelines and standards outlined in the VA SCO Handbook. Follows program processes and procedures related to VA regulations and standards. 
  5. Assists with advising students on the matriculation process, My Canyons, and other Student Services programs. Explains applications, requirements, and restrictions. Reviews completed forms for accuracy and completeness. Notifies students of the need for additional information or documentation.
  6. Assists program administrators and SCO in the district catalog approval process as required per state and federal guidelines for Veteran Benefits and by the California State Approving Agency for Veterans Education (CSAAVE).
  7. Serves as an information resource to staff, students, the public, and other governmental/ community agencies regarding Veteran Services information, policies, procedures, and practices.
  8. Serves as a liaison between Veteran students, Veteran Dependents, and COC Student Services. Refers students to appropriate college departments or outside agencies as needed. Assists student veterans and dependents in completing the college admissions application, onboarding steps, navigating the college website, and other resources for academic success.
  9. Operates general office equipment, such as computers, copiers, fax machines, and shredders. Performs document imaging tasks as needed. Prepares and reviews correspondence, reports, and other documents independently or following general instructions concerning a wide range of subjects requiring a thorough knowledge of departmental and college policies, regulations, and operational procedures.
  10. Assists with maintaining and updating all online and written publication materials for the Veterans Resource Center. Creates, maintains and updates content for digital signage in the Veterans Resource Center. Assists with maintaining social media content.
  11. Responsible for the Veterans Resource Center's digital presence, this role involves curating and managing social media channels. Duties include monitoring, moderating, and responding to audience comments, establishing and maintaining social media partnerships, and creating or sharing videos and images. The position requires the strategic execution of digital marketing campaigns, including the gathering and analysis of campaign data results. Collaborating with institutional resources and utilizing analytics to expand the site's audience, the position encompasses the development, execution, and maintenance of the digital brand and online profile strategy for the VRC.  This position will also be coordinating content across various channels, and proposing, overseeing, and executing tailored social media, digital, and email campaigns to support policy and advocacy goals.
  12. Demonstrates professionalism, tact, and poise in working with the faculty, staff, administrators, students, and community members, especially on matters of a confidential and sensitive nature.
  13. Assists with the monitoring and training of short-term employees and college assistants, as directed. Cross-train and perform the essential duties of equal or lower-level classifications/positions within the department, as needed.
  14. Assists program administrators of the Veterans Resource Center with special projects and office functions and attends other related events as directed.
  15. Performs other related duties as assigned.

Demonstrated Knowledge and Abilities:

Position requires knowledge of:

  • Veterans Administration rules and regulations, including transfer degree requirements.
  • Veterans' assistance agencies.
  • State approving agency regulations.
  • Interviewing techniques.
  • District organization, operations, programs, policies, and procedures.
  • Modern office procedures, methods, and equipment, including receptionist and telephone techniques.
  • Microsoft Office Suite software (Access, Word, Excel, and PowerPoint), office organization, social media platforms, and other related skill areas.
  • Administrative practices and procedures, including recordkeeping and filing. English usage, spelling, grammar, punctuation, and vocabulary.
  • Pertinent Federal, State, and local codes, laws, and regulations.

Position requires ability to:

  • Assist students in program registration and enrollment.
  • Advise students on programs and their application.
  • Coordinate, organize and schedule administrative and clerical functions and activities.
  • Learn, interpret, and apply related laws, regulations, guidelines, policies, and procedures. Develop and implement related policies and procedures.
  • Identifies issues, analyzes problems, evaluates alternatives, and develops sound, independent conclusions and recommendations in accordance with laws, regulations, rules, and policies.
  • Complete projects in a professional and timely manner.
  • Prepare clear, complete, and concise documents, forms, and reports.
  • Apply knowledge of modern office practices and equipment, including word processing, record management, and filing systems.
  • Maintain confidentiality related to students and any personal information.
  • Take responsibility and use professional judgment based on established guidelines and procedures.
  • Work independently in the absence of supervision.
  • Assume responsibility for routine department problems.
  • Type with speed and accuracy using District computer information system, word processing, spreadsheet, database, and other business-related software; make arithmetical calculations.
  • Communicate effectively orally and in writing with various people at all organizational levels in an academic environment.
  • Understand and carry out oral and written directions.
  • Establish and maintain cooperative working relationships with faculty, staff, trainees, and others connected to performing duties.
  • Adapt to changing student and procedural requirements.
  • Demonstrate excellent customer service skills and ability to multi-task in a team-oriented environment.
  • Demonstrate clear evidence of sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of community college students.

Qualifications and Minimum Requirements

Minimum Requirements:  

Experience:
Two (2) years of full-time equivalent administrative/office support experience directly related to working within a specialized student program in community colleges, universities, high schools, community agencies, or similar administrative/office support work involving programs or activities in student services. Must be proficient in MS Office Suite software applications (PowerPoint, Word, Excel, and Access).  

Education:
Education equivalent to an Associate's degree (60-semester units) from an accredited institution is required. Two additional years of direct experience in addition to that identified above may be substituted for each year (30 semester units) of college.

Desirable Qualifications:

  • Experience working in a Veteran Services program.
  • Experience with the Matriculation process.
  • Experience with or knowledge of policies and procedures regarding Admissions & Records and other Student Services areas.
  • Experience with or knowledge of District and Federal computer information systems or databases (such as Colleague/Datatel and Veterans Administration).

Physical Characteristics: 
Position requires sitting and viewing a computer monitor for extended periods of time plus frequent periods of standing and walking, which may include climbing staircases; dexterity of hands and fingers to operate a computer keyboard and related equipment; stooping, kneeling, crouching, crawling, twisting/turning, bending at the waist, and reaching in awkward positions; frequently exerting 10 to 20 pounds of force to lift, carry, push, pull or otherwise move objects; hearing and speaking to communicate and provide information to others; vision to read printed material and computer monitor; handling and working with various materials and objects; intermittent exposure to impatient, angry and/or verbally aggressive individuals; and travel from site-to-site.

Further Details

District Classified Employee Benefits:
Full-time employees are provided with a diversified program that includes medical, dental and vision insurance including dependent coverage, disability, and life insurance as well as Section 125 options. These benefits commence on the first of the month following date of hire. Professional development opportunities are provided to all employees. Educational incentive is available to eligible Classified Represented and Confidential employees.   

RETIREMENT: Classified employees contribute to the Public Employees' Retirement System (PERS), a defined benefit retirement plan through the State of California.

Conditions of Employment: 
Successful completion of background fingerprint clearance, pre-employment physical examination (disabilities not related to the physical job will not affect the application process) and TB screening.  

Proof of eligibility to work in the United States and signing of loyalty oath per government codes 3100-3109. 

Meeting applicable eligibility requirements under CalPERS or CalSTRS if you are a current or former member. 

Board of Trustees approval. 

Official, sealed transcripts are required upon offer of employment.

Equal Employment Opportunity: 
Santa Clarita Community College District is an Equal Opportunity Employer.  

The Santa Clarita Community College District is committed to employing qualified employees who are dedicated to student learning and success. The Board recognizes that diversity in the academic environment fosters awareness, promotes mutual understanding and respect, and provides suitable role models for all students. The Board is committed to hiring and staff development processes that support the goals of equal opportunity and diversity, and provide consideration for all qualified candidates. The District does not unlawfully discriminate in providing educational or employment opportunities to any person on the basis of race, color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status, protected medical leaves (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim status, political affiliation, and any other status protected by state or federal law  or on the basis of these perceived characteristics, or based on association with a person or group with one or more of these actual or perceived characteristics. 

Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting the Human Resources office directly at (661) 362-3427.

About the District: 
Access. Engagement. Success.
College of the Canyons serves more than 37,000 students on two campuses in the Santa Clarita Valley, about 30 miles north of downtown Los Angeles. Better known locally as COC, the college excels at both transfer and career preparation, sending thousands of graduates each year to California's top public and private four-year universities, and into high-wage careers in Southern California's fastest-growing industries.  

The college has earned numerous regional, state, and national awards for its innovative and collaborative efforts to increase student access, engagement, and success. It was the only California community college to receive the 2024 Carnegie Community Engagement Classification from the American Council on Education and Carnegie Foundation for the Advancement of Teaching. The college is also recognized for its high degree of Hispanic student enrollment and degree achievement, having been named one of the top colleges in the nation for those achievements by The Hispanic Outlook in Higher Education Magazine.  

The college takes seriously its mission to foster diversity, equity, and inclusion. With a 48-percent Hispanic student population, it is a federally designated Hispanic-Serving Institution (HSI), as well as an Asian American and Native American Pacific Islander-Serving Institution (AANAPISI).    

College of the Canyons is: 

  • Guided by an elected five-member Board of Trustees composed of former faculty members and students committed to prudent fiscal management and thoughtful policy development. 
  • Supported by an active Foundation that generates more than $1 million of revenue and awards more than $300,000 in student scholarships each year.
  • Recognized as a statewide leader in the development and implementation of OER/ZTC (open educational resources/zero textbook costs) materials, saving students millions of dollars in textbook costs. 
  • Resourceful, as evidenced by the $16 million in grant revenue generated in the past year. 
  • Highly regarded in the community, whose residents voted to approve more than $400 million of bond funds in three separate elections since 2001.
  • Focused on making higher education more affordable, as evidenced by the Canyons Promise program that provides the first two years of study free for new, full-time students. 

The best measure of our success is the achievement of our students. Their accomplishments include:

  • Transferring to the top University of California campuses, including Berkeley, Los Angeles, and San Diego.
  • Earning national and state academic awards, including Jack Kent Cooke Scholarships, Coca-Cola Leaders of Promise Scholars, and Phi Theta Kappa All California Academic Team honors.
  • Winning 39 state championships while competing in 17 intercollegiate sports.
  • Designing research projects carried aboard NASA spacecraft.
  • Garnering numerous awards in Model UN, Forensics (Communications), and Future Business Leaders of America competitions.
  • Achieving a 21 percent median wage increase after completing career education courses. 

Those who are selected for positions at College of the Canyons will join a team of accomplished administrators, esteemed educators, and dedicated staff members who are innovative and focused on enhancing people's lives by continually expanding educational access, engagement, and success. 

Ready. Set. Grow. 
College of the Canyons is poised to continue growing in its ability to expand access to higher education, to enhance student engagement, and to bolster the ongoing success of our students and wider community.  

Currently, we are:

  • Building an off-site Advanced Technology Center to provide hands-on training in advanced manufacturing, robotics, and welding.
  • Renovating the Student Center to create a more welcoming gathering space for students.
  • Enhancing the services we offer to students at our Canyon Country campus with the addition of 110,000 square feet of classrooms, labs, and support spaces in the new Takeda Science Center and adjoining Student Services & Learning Resources Center. 
  • Offering 275 associate degree and certificate programs (and always developing more), including new Allied Health training programs in Occupational Therapy, Physical Therapy, Pharmacy Technology, and Diagnostic Medical Sonography. 
  • Creating a safe space for students to share their voices and engage in dialog and connection in our new Intercultural Center. 
  • Hosting world-class entertainers in the Santa Clarita Performing Arts Center at the Valencia campus.
  • Offering a wide variety of bachelor's, master's, and doctoral degrees from partner universities at the Dr. Dianne G. Van Hook University Center.
  • Bolstering the economic development of our region by raising $2.5 million in external funding to provide customized workforce training for more than 5,100 local employees. 

By always working to create new opportunities, focusing on innovation, and embracing dynamic partnerships, we create ongoing success that benefits everyone we serve. 

Are You Ready to Join Us?
College of the Canyons is looking for faculty, staff, and administrators who are leaders, innovators, and creators focused on putting the needs of students first. Specifically, we seek those who share our commitment to:

  • Teaching and Learning - College of the Canyons values high performance in teaching and learning.
  • Respect for All People - We expect students and employees to demonstrate honesty, integrity, social responsibility, and ethical behavior that fosters a college climate characterized by civility, collegiality, and acceptance.
  • Partnership with Community - We advance the educational, intellectual, artistic, civic, cultural, and economic aspirations of our surrounding community by actively partnering with more than 100 community schools, colleges, universities, businesses, and government and social agencies.
  • Excellence - We set the highest standards for ourselves and support the professional development of faculty, staff, and administrators. 
  • Creativity and Innovation - We encourage members of the college community to be entrepreneurial, forward-thinking, creative, persistent, spontaneous, and willing to explore new ideas that strengthen our ability to enhance student access, engagement, and success. 

Location. Location. Location. 
The single college within the Santa Clarita Community College District, College of the Canyons is located in Santa Clarita, the third most populous city in Los Angeles County, and serves a 367-square-mile area in the northern part of the county. The college's two campuses are just a short drive from downtown Los Angeles. 

With mild weather and convenient freeway access, the Santa Clarita Valley offers residents and visitors convenient year-round access to what makes Southern California a popular destination. Theme parks, Pacific Ocean beaches, and mountains are nearby, along with the dining, cultural, and sports attractions of Los Angeles, Beverly Hills, Hollywood, and other iconic destinations.   

Our service area is a hub of advanced manufacturing, biotechnology, and film production. By redefining the traditional role of community colleges, we have become the training provider of choice for local companies, which count on us to deliver high-quality, cutting-edge training.

APPLICATION AND SELECTION PROCESS: 
Applicants are encouraged to complete their applications online. Please visit our website at http://www.canyons.edu/administration/humanresources. If you require assistance, please call the Human Resources office at (661)362-3427 or for the hearing-impaired TTY/TDD Line at (661)362-5178. Applicants may check the status of their application online and may expect to be notified within approximately 4 to 5 weeks following the Review Date as to the status of their application. 

All application materials must be uploaded online or received in the Human Resources office by the end of the day on the Review Date in order to assure consideration for this position. Postmark is not acceptable for this purpose. Separate application materials must be submitted for each position applied for. Materials submitted become property of the District and will not be returned, copied, or considered for other openings. The Human Resources office is located in the University Center, Suite #360, 26455 Rockwell Canyon Road, Santa Clarita, CA 91355.

Your application is not complete until the following required materials have been uploaded online or received by the Human Resources office:

  • Online District CLASSIFIED Application.
  • Detailed resume, which includes month/year dates of employment and descriptions of responsibilities at each employer.
  • Letter of interest (cover letter). In your letter, please address your qualifications and experience as they pertain to the job duties and the abilities section of this announcement.  
  • Copies of complete and legible college transcripts clearly indicating all college units earned and any degree awarded. You can submit unofficial copies of transcripts for application purposes. Copies of diplomas are not acceptable in lieu of college transcripts. Official, sealed transcripts are required upon offer of employment. Please see our website for the requirements for evaluation of transcripts from foreign colleges or universities.
  • Confidential Recruitment Source Information (voluntary survey). This is voluntary and is a part of the online applicant profile, separate from the application.
  • Supplemental Questionnaire. Please answer the following questions as part of your application packet.
  1. Do you possess education equivalent to an Associate's degree (60 semester units) from an accredited college or university?  If yes, please provide a legible copy of your college/university transcript in your application packet. Copies of diplomas are not acceptable in lieu of college transcripts. If you do not possess the equivalent of an Associate's degree and you are using additional years of work experience in lieu of semester units, please clearly indicate how you meet the minimum educational requirement through this additional work experience.
  2. Please describe your administrative/office support experience directly related to working within a specialized student program in community colleges, universities, high schools, community agencies, or similar administrative/office support involving programs or activities in student services. Please include employer name(s), position title(s), dates of employment, full-time or part-time status (number of hours worked per week), your roles and responsibilities.  Please provide your total years of full-time equivalent experience in this field. 
  3. Please describe your experience working with an administrative software program (such as Banner, Colleague, Datatel, or PeopleSoft) or a proprietary system. 
  4. Please describe your customer service/student service experience, and the roles you have played in serving the public.   
  5. Please describe any experience you may have with Veterans Education Benefits, Veterans Readiness and Employment, and/or Veterans Services. 
  6. Please describe any experience you may have working with others in a collaborative, team-oriented environment.  
  7. Please elaborate on your experience utilizing digital media, encompassing websites, social media, student portals, and e-mail correspondence to inform, promote services, and announce events and activities.
  8. Please describe your ability to work successfully in a multicultural, diverse environment. 
  9. Why do you want to work in this staff position in the Veterans Resourc
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