Job Listings

IT Business Relationship Manager

Company:
Harvard University
Job Location:
Cambridge, 02138
Category:
IT Manager/Director
Type:
Full-Time
Harvard Business School

66297BR

Position Description
Are you excited by the idea of joining a world-class organization at the intersection of higher education, business, and IT? If so, consider joining our team as an IT Business Relationship Manager (BRM).

The IT BRM serves as the primary point of contact for the customer regarding its IT Business Services or IT Products and needs and is in the unique role of coordinating the customer needs and the services provided to mutual satisfaction. The IT BRM is continually acting as a bridge between the customer's evolving business needs and Harvard Business School (HBS) IT's changing technology landscape to provide the best possible outcomes for the School and IT. This position also helps to align business IT strategy with customer demand and educates our community on HBS IT's mission, strategy, and vision.

The ideal candidate will be an energetic, emerging technology leader who is comfortable working with a team as well as independently. The candidate will be a strong communicator who can leverage various communication channels (website, email, meetings, etc.) to ensure customers receive relevant, timely, and engaging information. Additionally, the candidate can collaborate with IT leadership and the IT BRM team to make decisions under pressure and time constraints, and to move various processes forward.

Responsibilities:
  • Build strong, collaborative, and trusted relationships with business partners, and within IT, including leadership team members, service owners, project managers, technical management, and others
  • Provide a clear point of contact within IT for each assigned department and act as a bridge between IT and the business
  • Understand at a high-level the services used by the customers and how they are related to each other to achieve business outcomes
  • Influence business and IT stakeholders, through existing relationships, to move forward with IT initiatives that will benefit the department and organization as a whole and achieve stated business objectives
  • Understand and solve issues and challenges such as differing agendas, political considerations, and resistance to change
  • Track customer satisfaction with services provided
  • Ensure that effective communication occurs related to service delivery and project delivery (e.g. planned downtime, changes, open tickets)
  • Manage expectations of multiple business stakeholders
  • Act as an advocate for HBS IT - sharing HBS IT's mission, vision, strategic goals, tactical issues, and organizational challenges; helps partner recognize the value of these goals and align requests accordingly
  • Work with partners to plan and make sure they understand the relevance and impact of IT changes to their operations
  • Act as an escalation point for major issues with any aspect of service delivery
  • Work with service owners to develop and progress service plans
  • Define, agree to, and report on key service metrics showing how they support strategic goals
  • Complete other responsibilities as assigned
Basic Qualifications
  • Minimum of seven years' post-secondary education or relevant work experience
Additional Qualifications and Skills
The following are preferred:
  • Experience providing high-level technology client services in a higher education or professional setting
  • Team leadership and group facilitation skills in complex situations
  • Experience working with business unit partners to identify and prioritize those projects most likely to provide benefits considering business unit and IT goals and strategies
  • Skilled communicator: can "take charge of the room" including project steering meetings, design sessions, brainstorms, problem solving sessions, and retrospectives; excellent written communication skills
  • Possesses the following interpersonal attributes: adaptable, flexible; uses grace and tact under pressure; unflappable when confronting challenges; resilient
  • Has a positive outlook and "can-do" attitude; respectful and approachable style
Certificates and Licenses
The following is preferred:
  • BRMP certification
Additional Information
This role is a hybrid position which we consider to be a combination of remote and onsite work at our Boston, MA-based campus. HBS expects all staff to be onsite at least three days per week and for departments to provide onsite coverage Monday - Friday. Specific hours and days onsite will be determined by business needs and are subject to change with appropriate advanced notice.

A cover letter is preferred to be considered for this opportunity.

We may conduct candidate interviews virtually (phone and/or via Zoom) and/or in-person for this role. Harvard Business School will not offer visa sponsorship for this opportunity.

Culture of Inclusion: The work and well-being of HBS is profoundly strengthened by the diversity of our network and our differences in background, culture, national origin, religion, sexual orientation, and life experiences. Explore more about HBS work culture here: https://www.hbs.edu/employment.

About Us
Harvard Business School (HBS) IT is a nimble, innovative, strategic partner who crafts, delivers, and supports the pioneering technology solutions that connect, enable, and inspire the HBS community to educate leaders who make a difference in the world. Visit our website for more information https://www.hbs.edu/information-technology/about-us.

Benefits
We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:
  • Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
  • Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
  • Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
  • Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
  • Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
  • Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
  • Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
  • Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
  • Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.
Job Function
Information Technology

Department Office Location
USA - MA - Boston

Job Code
I0159P IT Project Facilitator V

Work Format
Hybrid (partially on-site, partially remote)

Sub-Unit
*

Salary Grade
059

Department
Information Technology

Annual Salary Range
$140,000 - $145,000, salary commensurate with experience

Union
00 - Non Union, Exempt or Temporary

Time Status
Full-time

Pre-Employment Screening
Identity

Schedule
40 hours per week minimum, to be determined by managerĀ 

Commitment to Equity, Diversity, Inclusion, and Belonging
Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
HigherEd360 is part of the HigherEdJobs network.