Job Listings

Student Service Coordinator I - Remote

Company:
University of Missouri - Kansas City
Job Location:
Category:
Student Affairs and Services
Type:
Full-Time
Hiring Department

 


eLearning

This recruitment is managed by the Office of Human Resources at the Columbia Campus. For application questions please contact OHR at 573-882-7976.
Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas. 

Job Description

 


Missouri Online's Recruitment and Student Services team seeks a higher education professional who provides exceptional customer service. The ideal candidate will be an individual with a gift for conversation and listening who will help prospective students explore online degree programs, processes, costs, and career-oriented outcomes. Your work with individuals at the inquiry and application stages will support a larger vision of online student enrollment and persistence across the University of Missouri campuses.
The Student Service Coordinator I will also be required to attend the annual on-site Missouri Online All Staff Retreat and other on-site events as business needs dictate.  Travel for this position is expected to be minimal.

The ideal candidate will have the following qualities:
Gift for conversation and listening
Helpful attitude
Self-starter
Open-minded and adaptable
Flexible
Collaborative and willing to be a team player 
Critical Thinker

Key Responsibilities:
Provide exceptional customer service to prospective students seeking enrollment in online degree programs. 
Assist inquirers and applicants with the information they seek regarding campus applications, admission processes, program-specific requirements and degree outcomes via phone, email, and text.
Investigate answers to student questions by exploring campus websites, internal systems, connecting with academic units and departments when information is not easily accessible. 
Ensure frequent, quality interactions with a nimble and timely approach to prospective student responses driven by campus and program-specific automated outreach. 
Participate with the team in strategic planning to optimize successful pathways for students
Make intentional connections with prospective students through a variety of communication methods to create and maintain positive relationships with students.
Incorporate a student-centered mindset when working with students from a variety of backgrounds.
Log information about each prospective student interaction in the appropriate software system(s)
Collaborate with the team on communication and outreach strategies.
Attend education recruitment events and similar virtual events as business needs dictate.
Other duties as assigned to support the mission and purpose of Missouri Online.

 

Shift

 


8AM-5PM. CST Monday - Friday

Minimum Qualifications

 


A Bachelor's degree or an equivalent combination of education and experience and at least 1 year of experience from which comparable knowledge and skills can be acquired is necessary.

Preferred Qualifications

 


- Intermediate proficiency with Microsoft Office 
- Excellent verbal & written communication skills
- Basic proficiency with Slate
- Post-graduate education
- Experience in higher education: fields of admissions, recruitment, or advising preferred
- Demonstrated experience communicating with students, campus representatives, external stakeholders, and team members.
- Good time management skills
- Ability to collaborate cross-functionally
 

Anticipated Hiring Range

 


Salary Range: $19.47 - $20.65 per hour

Grade: GGS-008

University Title: Student Service Coordinator I

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

 

Application Materials

 


Resume and Cover Letter

Benefit Eligibility

 


This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses.  For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits

 

Values Commitment

We value the uniqueness of every individual and strive to ensure each person's success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement.  This commitment makes our university a better place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.

Equal Employment Opportunity

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo or call the Director of Employee and Labor Relations at 573-882-2146.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.
HigherEd360 is part of the HigherEdJobs network.