Job Listings

Associate Director of International Student Affairs, 34744

University of Missouri - Kansas City
Job Location:
International Programs and Services
Hiring Department

International Student Affairs Office 

Job Description

This position reports to the Senior Internationalization Officer/Director of International Affairs and supervises the operational and personnel functions in the International Student Affairs Office,  The ISAO houses international recruitment, international admissions and international student immigration advising services.  The Associate Director provides strategic vision and leadership in managing the ISAO, oversees operations and workflow plus develops communication flows from first contact through alumni status. 

  • Facilitate position development and hiring processes with the ISAO HR business partner
  • Serve as the direct supervisor to the Assistant Directors of International Admissions and International Student Advising
  • Oversee the supervision of personnel which includes work allocation, training, and problem resolution; evaluate performance and make recommendations for personnel actions and merit pay recommendations
  • Serve as the F-1 Primary Designated School Official maintaining the I-17, adding new academic programs and new Designated School Officials, processing recertification; delegate duties
  • Serve as a J-1 Alternate Responsible Officer for the Department of State visiting students and scholars; assist Responsible Officer with processing redesignation, train and add new Alternate Responsible Officers; delegate duties
  • Assist the SIO with developing innovative plans to support the university's goals of attracting an academically talented and diverse student population
  • Troubleshoot with International Admissions and Advising teams to establish or update policies to provide best services to students and scholars
  • Serve on campus committees and attend meetings related to enrollment management and institutional policy development impacting international students, especially regarding institutional technologies such as PeopleSoft and Slate
  • In coordination with the SIO, assist in the strategic planning, development of marketing materials and implementation of a recruitment plan for ISAO; recruitment and admission of international students and scholars; special admissions and retention initiatives
  • Coordinate with the Assistant Director of Admissions and the UMKC Slate team the development of information technologies through Slate to support and enhance established goals along with reporting needs of ISAO
  • Work closely with the UMKC Slate team to remain current on the implementation of new capabilities, advancing international student data integrity, depth and accuracy;  impact communication, query development, application processing, checklists for application, pre-arrival and arrival (check-in and arrival documents)
  • In conjunction with the SIO, the Assistant Director of International Admissions plan and implement annual recruitment efforts. This includes delegating the coordination of travel, the development and shipment of handout materials, data for events, inquiries and communications in Slate
  • Use Slate tools to manage trips, create forms for taking student information at fairs, automating follow up communication and maintain notes on each event
  • Assist in developing admission policies, procedures and criteria; resolve problems when necessary; recommend changes to office problems and procedures
  • In coordination with the SIO, develop and maintain relationships with external partners such as EducationUSA, US Commercial Service, 3rd party providers, and contacts from faculty, campus partners or other stakeholders
  • Develop reports regarding ROI on each recruiting trip, virtual events, visits, etc
  • Maintain relationships with domestic admissions office to ensure access to internal policy information, continuity of recruitment and communication materials plus student access to information needed for on campus support and events
  • Cultivate and maintain reports using data from Cognos, Slate, and Terra Dotta
  • Work with SIO and Enrollment Management to help ensure data integrity across Slate, PeopleSoft, and Terra Dotta
  • Identify and communicate data issues with relevant teams which could be internal to ISAO or institutional level teams
  • Work with ISAO and MCom to maintain website and social media
  • Work with DSAS to create new reports within Cognos to meet the needs of the Advising and Admissions teams
  • Work with Enrollment Management/Slate team to maintain communications with in Slate including admit, inquiry/prospect, recruitment events; supporting the International Ambassadors, providing support to Advising and Admissions teams, working with external stakeholders, sending regular emails on behalf of student organizations to new students
  • Serve as point of contact for campus partners for international student data as required for institutional reporting or publications
  • Assist in developing advising policies, procedures and criteria; troubleshoot problems when necessary; recommend changes to office and campus policies and procedures
  • Assist with extraordinary needs of students and scholars by supporting and advocating on issues where intervention is requested or required by the SIO, student, scholar, family or faculty members. Meeting such needs requires broad knowledge of F and J visa regulations, practices and procedures for handling confidential and complicated situations
  • Ensure professional, confidential conduct in compliance with university and USCIS policies and procedures
  • Work closely with the Advising team and the entire ISAO staff to develop orientation activities; supervise staff engaged in ongoing programs addressing cultural adjustment, student success, campus climate initiatives, engagement and employment
  • Analyze existing programs, staffing, peak work demand and re-design workflow as needed
  • Support the SIO in representing international student and scholar interests to the UMKC campus and the greater Kansas City community
Minimum Qualifications

A Bachelor's degree or an equivalent combination of education and experience and at least 6 years of experience from which comparable knowledge and skills can be acquired is necessary.

Preferred Qualifications
  • Experience in a higher education setting as a Primary Designated School Official/Responsible Officer and/or Designated School Official/Alternate Responsible Officer
  • Must be a U.S. citizen or Permanent Resident to meet federal eligibility requirements to be a PDSO/DSO and RO/ARO
  • Experience recruiting international students outside the U.S. and transfer students within the U.S.
  • Strong computer literacy including experience with SEVIS, PeopleSoft, Terra Dotta, Slate, MS Office Suite
  • Experience in oversight of operations and personnel management
  • Experience developing and supporting innovative programs and programming
  • Advanced understanding and knowledge of immigration regulations, trends, and best practices
  • Knowledge of immigration processes, scholar advising, programming, H-1B options, permanent residency
  • At least 3-5 years of experience in international education with direct responsibilities in international recruitment, international admissions, and international students and scholars' services 
  • Experience in strategic planning and budget management
  • Second language proficiency and cultural experience living outside the U.S. for at least one year.
Anticipated Hiring Range

Anticipated annual salary up to $80,000, commensurate with experience, education, and internal equity.  

Application Deadline

Application review will begin on July 22nd, 2024. Applications will be accepted until this position is filled.

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses.  For additional information on University benefits, please visit the Faculty & Staff Benefits website at

Values Commitment

We value the uniqueness of every individual and strive to ensure each person's success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement.  This commitment makes our university a better place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.

Equal Employment Opportunity

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit or call Human Resources at 816-235-1621.

To request ADA accommodations, please call the Office of Equity & Title IX at 816-235-6910.
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