Job Listings

Support Analyst II

Company:
Lyon College
Job Location:
Category:
IT Support and Training
Type:
Full-Time

 Support Analyst II-Join the IT Avengers: Lyon College Seeks Support Analyst II!

Are you the kind of person who can troubleshoot a computer faster than a barista can make a latte? Do you dream in binary and have a secret stash of spare Ethernet cables just in case? If so, you might just be the tech superhero we're looking for! At Lyon College, we're on the hunt for a Support Analyst II who can turn tech woes into triumphs with a flick of their wrist (and a lot of technical know-how). You’ll be the Yoda of our IT department, guiding users to the solutions they need while keeping the dark side of data breaches at bay.

Picture this: you, a cup of your favorite coffee, and a day filled with epic tech battles. One moment you're configuring the latest software, the next you’re dodging metaphorical lasers from frustrated users who just "clicked a link." You'll be the go-to person for all things techy, making you a campus legend in no time. Plus, who wouldn't want to work in a place where your ability to explain DNS settings in layman's terms earns you rockstar status?

But let's get down to business. To join our team, you’ll need a High School Diploma or equivalent (a bachelor’s degree is even better), and 1-3 years of experience in IT support or a related role. You'll need a strong knowledge of computer systems, networks, and software applications, along with excellent troubleshooting skills. Communication is key—you’ll need to explain tech stuff to non-tech folks without making them cry. Familiarity with IT security practices, proficiency in Windows and macOS environments, and experience with help desk software and remote support tools are also essential. If you’re ready to become our next IT hero, apply today!

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