Job Listings

Crew Chief A

Harvard University
Job Location:
Cambridge, 02138
Facilities Management
Campus Services


Job Summary
Facilities Maintenance Operations (FMO) offers building &landscape
maintenance, and custodial services to Harvard faculties and departments on a fee-forservice
basis. All services are provided in strict accordance with customer-determined
standards. As such, FMO operates as an in-house alternative to contractor services and
therefore must manage itself under the same principles that guide any successful
maintenance service business.
 Campus Services Mission Statement:
To advance Harvard University's mission of teaching and research, we partner to provide
stewardship, strategies, and services that create exceptional community experiences.
The Crew Chief is guided at all times by the mission, vision, and principles of Campus
Services and instills a commitment to these values among all team members. The Crew
Chief fosters a welcoming, supportive and diverse workforce and environment.

Position Description
Performs the following in addition to all of the duties described in the Custodian Position
Under the supervision of management, issues daily assignments to custodial crew
members for a building or group of buildings. Inspects and monitors the quality and
timely completion of assigned work and provides additional direction, as needed.
Provides training for crew members in proper cleaning methods, techniques, and building
operation requirements. Requisitions custodial supplies, maintains records of work
schedules and work performed, as required. Reports any employee related issues to the
attention of the area supervisor. Understands the defined scope of routine custodial
operations in an area and brings all customer requests for additional work to the
attention of the area supervisor. Secures, distributes and tracks keys to crew members.
Reports needed repairs, unsafe conditions and/or malfunctions to building operations or
maintenance personnel. Regularly updates area supervisor on status of cleaning
operations, resource needs, and emerging staff issues. Communicates daily with the
building management team to report on work progress and discuss customer needs.

Basic Qualifications
* A minimum of five years custodial or related cleaning industry experience required
* Must be able to routinely communicate clearly in English (verbally and in writing)
with co-workers and customers in a professional environment.

Additional Qualifications and Skills
* Strong leadership, judgment and decision-making skills.
* Demonstrated mastery of the proper operation and maintenance of all primary
floor care and carpet cleaning equipment.
* Quality focused and customer service oriented. Must provide responsive customer
support in all phases of custodial and related building operations.
* Must observe and comply with all standard safety codes and practices and
perform work in accordance with recognized industry and university standards.
* May be assigned to work independently or as part of a team under the guidance
and direction of the Area Supervisor and/or other Crew Chief. Available to
respond to off-hour emergencies as needed.

Physical Requirements
Ability to perform repetitive tasks as listed in the Duties and Responsibilities for
Custodian. Such tasks require repetitive stooping, bending, reaching and carrying,
especially to vacuum, sweep and mop stairwells, perform high and low dusting or
cleaning, etc. Must be able to tolerate dust and other airborne particles as well as
approved cleaning chemicals. Must be able to lift and carry up to 40 lb. routinely, on a
daily basis. May be required to lift and carry five-gallon pails of cleaning liquids at various
times (weighing up to 40lbs.) May be required to move furniture or other heavy objects
for extended periods of time. Performs snow removal assignments including shoveling,
sweeping and applying ice melt or sand. May be required to operate equipment,
including heavy floor machines. May be required to use ladders on a regular basis.

Working Conditions
Emergency Status Designation:
Critical Operations Personnel
Special Requirements:
Required to wear a clean, neat uniform and maintain a professional image at all times.
Must display and wear an ID badge at all times.
Working Conditions:
Wear safety equipment and clothing when appropriate and/or required.

Additional Information
The health of our workforce is a priority for Harvard University. With that in mind, we strongly
encourage all employees to be up-to-date on CDC-recommended vaccines.

Work Format Details
This position is based primarily on-campus, in Massachusetts. This may include in-person during emergency situations (if applicable). Additional details will be discussed during the interview process. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

We invite you to visit Harvard's Total Rewards website ( to learn more about our outstanding benefits package, which may include:
  • Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
  • Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
  • Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
  • Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
  • Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
  • Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
  • Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
  • Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
  • Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.
Job Function

Department Office Location
USA - MA - Cambridge

Job Code
220002 Crew Chief A

Work Format

Salary Grade

Custodial Services

01 - Serv Emp Int Loc 615-Custodial

Hourly Rate and/or Rate Range

Time Status

Pre-Employment Screening
Criminal, Drug Testing, Employment, Identity

Monday-Friday 3:00pm-11:30pm
Days off: Saturday & Sunday
Location: Harvard Kennedy School

Commitment to Equity, Diversity, Inclusion, and Belonging
Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
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