Job Listings

Operations Manager

Company:
Harvard University
Job Location:
Cambridge, 02138
Category:
Facilities Management
Type:
Full-Time
Campus Services

66269BR

Position Description
  • Ensures high standards are consistently met via the implementation of all HUDS and University quality assurance policies and procedures related to food, sanitation, equipment and facility maintenance and management, safety, etc.  
  • Develop and maintain positive and professional working relationships with students, catering clients, dean, and other internal and external stakeholders. Provide outstanding customer service and ensure specialty diets and other nutritional needs are met.
  • Develop and execute simple to complex catered indoor and outdoor events including, but not limited to HLS campus events, campus-wide events and commencement week events.
  • Under the direction of the General Manager, oversees physical plant operations, including maintenance of equipment, equipment purchases, scheduling of preventative maintenance for physical plant operations and equipment and repairs of physical plant.
  • Implement and assist with the management of Unit-specific sustainability goals and programs.

Fiscal Management

  • Supports the General Manager with all financial, budgetary, MORS and accounting functions in relation to the regular academic school year and the summer school program.
  • Submit all invoices and PCard documentation per HUDS policy and procedure. Audit and review documents for accuracy prior to submission.
  • Ensures all reporting is completed per University standards and all record-keeping is maintained in accordance with University policy.
  • Assists the General Manager with the development of cost reduction initiatives and other related efforts.   

Employee and Labor Management

  • Develop and maintain positive, professional relationships with all staff via regular meetings, two-way communication, timely feedback, collaboration, and consistent visibility in the work unit.
  • Provide supervision to Event Managers. Complete and conduct mid-year and annual performance evaluations.
  • Ensure staff performance expectations and work rules are clearly communicated and implemented via regular coaching, mentoring and regular staff meetings.
  • In consultation with Human Resources, imposes corrective action measures as needed while complying with the terms of the Collective Bargaining Agreement and University policy and procedure.
  • In collaboration with Human Resources and HUDS Management, ensures employment practices are compliant with the current Collective Bargaining Agreement and all University personnel policy and procedures.
  • Develop and maintain professional relationships with Union Shop Stewards.
  • Interview candidates and hire based on approved staffing pattern and budget.  Complete probationary employee evaluation form as required.
  • In consultation with Human Resources, imposes corrective action measures as needed while complying with the terms of the Collective Bargaining Agreement and University policy and procedure.
  • In collaboration with Human Resources and HUDS Management, ensures employment practices are compliant with the current Collective Bargaining Agreement and all University personnel policy and procedures.
  • Participates in grievance hearings and arbitrations. Submits answers to grievances per the timelines outlined in the Collective Bargaining Agreement.
  • Ensure Kronos timekeeping system is accurately and regularly maintained. Process timecards and absence requests in a timely manner and per HUDS policy and procedure.
  • Assist with the development and implementation of new policies, procedures, and trainings.
Basic Qualifications
  • Bachelor's degree or equivalent work experience required
  • Minimum of 5 years' relevant work experience
  • Supervisory experience
Additional Qualifications and Skills
  • Associates or bachelor's degree in hospitality management or related field.
  • Previous experiencing managing a corporate or University dining services operation.
  • Experience managing in a unionized environment.
  • Knowledge of Kronos timekeeping software or similar system.
  • Knowledge of FoodPro Menu Management system.
Physical Requirements
  • Position frequently involves long hours and widely diverse duties
  • Must be able to lift (approximately 20 to 30 pounds), bend, stoop and perform other physical exertion
  • Ability to stand for extended periods of time
Working Conditions
  • Ability to work evenings, weekends and holidays as needed
  • Subject to wet floors, temperature extremes, and excessive noise
  • Standing and walking for significant amounts of time is necessary
Additional Information

Emergency Status Designation: Essential Personnel

Harvard University Central Administration's commitment to Diversity, Inclusion and Belonging is rooted in our belief in drawing on the widest possible pool of talent to unify excellence and diversity. Our community strives to uphold these beliefs by honoring the rights, differences, and dignity of others and embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values. We aim to foster a campus culture where everyone can thrive, a key to which is ensuring that each of us experience a profound sense of inclusion and belonging. ¿

Work Format Details
This position is based primarily on-campus, in Massachusetts. This may include in-person during emergency situations (if applicable). Additional details will be discussed during the interview process. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Benefits
We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:
  • Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
  • Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
  • Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
  • Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
  • Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
  • Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
  • Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
  • Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
  • Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.
Job Function
Hospitality & Dining Services

Department Office Location
USA - MA - Cambridge

Job Code
Y0057M FD Food Services Mgt III

Work Format
On-Site

Sub-Unit
Dining Services

Salary Grade
057

Department
Dining Services/ Harvard Law School

Union
00 - Non Union, Exempt or Temporary

Time Status
Full-time

Pre-Employment Screening
Criminal, Drug Testing, Education, Employment, Identity

Schedule
Sunday -  Saturday Flexible Schedule - 40 hrs per week/ 5 days per week

Commitment to Equity, Diversity, Inclusion, and Belonging
Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
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