Job Listings

Vice President of Student Services

Walla Walla Community College
Job Location:
Administrative Vice Presidents
Vice President of Student Services

Walla Walla Community College

Salary: $143,152.00 - $161,963.00 Annually

Job Type:

Job Number: 2024-001012

Location: Walla Walla, WA


Closing: Continuous

Join our team to help inspire all students to discover their potential and achieve their goals by providing relevant, equitable, and innovative learning opportunities and services.


Walla Walla Community College (WWCC) is seeking applicants for a Vice President of Student Services position at the Walla Walla campus.

At Walla Walla Community College, we inspire all students to discover their potential and achieve their goals by providing relevant, equitable, and innovative learning opportunities and services. We have identified three core themes that describe the fundamental aspects of the College's mission by translating it into practice: Student Success, Strong Communities, and Resource Stewardship. As an organization, we value learning opportunities, a sense of community, diversity, health and humor, excellence, integrity, teamwork, innovation, personal and professional growth, and sustainability.

General Description:
The Vice President of Student Services provides leadership and is responsible for the administration of a comprehensive student services program supporting the College's access and student success missions and the promise of transforming lives through education.

The Vice President is responsible for planning, coordination, and evaluation of all College student services programs with the aim of enhancing student recruitment/engagement, access, retention, and completion. This position is responsible for upholding student rights and responsibilities within the context of federal and state mandates. The Vice President reports directly to the President and is a member of the president's executive leadership team.

Essential Functions:
The following functions and responsibilities will be accomplished by working with the Student Success Center (advising, counseling, career services, and disability support services); the Office of Admissions and Records; the Office of Student Financial Support; the Department of Outreach/Recruitment; Student Life/Activities; Athletics; the Campus Assessment Response and Education (CARE) Team; Campus Safety and Security, and Student Support Services (TRIO).

Leadership & Supervision
  • Provides leadership for the Student Services division and collaborates with the president's executive leadership team in support of the College's vision, mission, values, and strategic plan.
  • Provides leadership and expertise in enrollment management pertaining to outreach and recruitment, onboarding, retention and completion, including serving as the executive lead for the strategic enrollment leadership council.
  • Builds organizational capacity in relation to recruitment and outreach, specifically data-driven recruitment strategies, community engagement, K-12 partnerships, and effectively engaging traditionally underserved populations, e.g., Latin, non-traditional students, and first-generation college students.
  • Provides leadership that leverages organizational capabilities to create effective, results-oriented systems.
  • Provides leadership in support of strategic initiatives, policy development, accreditation compliance, and outcomes assessment.
  • Provides leadership, guidance, and vision for the College's athletics program.
  • Provides leadership, guidance, and vision for student life activities and programs, including providing direct support to the Student Government Association.
  • Provides leadership and support for Guided Pathways programming in collaboration with the Office of Instruction.
  • Supports the College's CARE and Behavioral Intervention Team (BIT).
  • Oversees planning for College commencement ceremonies through a college-wide committee.
  • Develops and implements effective strategies designed to enhance student retention.
  • Provides leadership and supervision over functional areas of the College.
  • Ensures compliance with the Standards for Student Services of the Northwest Commission on Colleges and Universities.
  • Advocates for student-centered decision-making that advances the diversity, equity, inclusion, and belonging of all WWCC students.
  • Promotes professional development opportunities for student services employees.
  • Provides leadership for student wellness, mental health, prevention of substance abuse programs and training
  • Collaborates with internal and external partners to remain current and future-focused for student services programs and activities.
Assorted Responsibilities
  • Serves as Student Code of Conduct Officer; responsible for enforcing the Student Code of Conduct and ensuring due process.
  • Works collaboratively and in coordination with the CARE Team/BIT.
  • Serves as the Student Services' Division's ADA/Section 504 Compliance Officer.
  • Provides situational guidance and management of judicial affairs as stated in WA RCW 9A.44.138 (Sexual Offender Registration), Cleary Act and in compliance with federal, state, and local laws and regulations.
  • Remains current with regard to federal and state financial aid programs and regulations.
  • Participates in institutional and community service opportunities.
  • Represents the College on the Washington State Student Services Commission and other appropriate local and state/regional meetings and boards.
  • Participates in College outreach activities and events.
  • Serves on the college-wide Emergency Response Team and assists with campus emergency incidents.
  • Serves on various College committees and perform other duties as assigned by the president.
  • Demonstrates a commitment to diversity, equity, inclusion, and belonging.
  • Demonstrates administrative leadership.
  • Identifies and implements programs to address College needs in a complex and dynamic environment.
  • Experience supporting student success among Latin populations.
  • Exhibits strong management skills, ensuring employee and departmental accountability.
  • Demonstrated budget planning and administrative skills.
  • Exhibits excellent written, verbal, and interpersonal communication skills.
  • Demonstrates high standards of integrity, discretion, and confidentiality.
Supervisory/Managerial Responsibilities:
  • Manages professional and paraprofessional staff.
Budget Authority:
  • Acts as signature authority for Student Services and Service and Activities budgets.
  • Oversees administration of grants to enhance Student Services programs.
Equivalent combination of education and experience may be considered at the discretion of the college.

Required Qualifications
  • Master's Degree in applicable disciplines from an accredited institution of higher education.
  • Five or more years of progressive management responsibility in higher education
  • Experience in student services in higher education
Desired Qualifications
  • Doctorate degree in counseling, educational leadership, or related field from an accredited institution of higher education.
  • Experience managing student codes of conduct and hearings
  • Experience developing strategic enrollment management plans, student retention and completion plans
  • Grant writing and management experience
  • Bilingual, specifically in Spanish/English
  • Experience administering Title IX athletic programs, preferably in a community college or other higher education setting
You don't check every qualification listed? Please apply anyway! Studies have shown that traditionally marginalized communities - such as women, LGBTQ+ and people of color - are less likely to apply to jobs unless they meet every single qualification - even if they might be a great fit for the role! If you're excited about this opportunity but your experience doesn't align perfectly with every single qualification in the job description, we encourage you to still consider applying.

Conditions/Terms of Employment

This is a full-time professional position. Persons hired must be able to provide acceptable documentation of lawful authorization to work in the United States within three (3) days of employment. WWCC participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Official college transcripts required at time of hire. Candidates may be subject to a criminal history background check as a condition of employment. Information from the background check may not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. The college is a tobacco free institution.

Work is performed almost exclusively indoors in an office environment. Exposure to hazards is limited to those commonly found in office environments. This contract position work schedule will typically be Monday through Friday 8-hours each day. During the summer, work schedule is Monday through Thursday 10-hours each day. Out of town travel is required to visit other College campuses. Frequent contact with students, faculty, staff, members of the community, and community partners.

Annual salary range for initial placement based on the non-represented exempt salary schedule: $143,152 - $161,963. The college has an excellent benefit program including paid sick leave; paid vacation leave; medical, dental, life, and long-term disability insurance; retirement and two optional deferred compensation programs. All full-time employees will automatically have 3% of taxable income deferred into the State of Washington Deferred Compensation Program (DCP). All administrative exempt staff set aside 1% of their gross salary in a Health Reimbursement Arrangement (HRA) (VEBA). All exempt employees are required to participate in this program. Walla Walla Community College requires all employees to participate in direct deposit for payment of salary.

Required Application Materials

This position will remain open until filled. To be included in the initial screening, applications should be received by July 28, 2024. To qualify for consideration, applicants must meet required qualifications and competencies and submit a complete application packet, which includes the following:
  • Online NEOGOV application.
  • Cover letter
    1. In the cover letter, communicate your philosophical and personal approach to leadership in student services and how you meet each of the qualifications and competencies of the position.
  • Resume
  • Names and contact information for three professional references
  • Answers to three (3) supplemental questions
  • Unofficial transcripts for application purposes; official transcripts are required prior to an official start date.
Please ensure you have attached all required application materials as you will not be able to attach any documents after you have submitted your application. If you have difficulty logging into your account, attaching documents, submitting your application, etc., please call NEOGOV Applicant Support at 1-855-524-5627 or email them directly at

WWCC reserves the right to not fill this position, reject all applicants, or reopen the position. Applications received during this recruitment may be used to fill future vacancies at the College's discretion.

Walla Walla Community College is committed to provide equal opportunity and nondiscrimination for all educational and employment applicants as well as for its students and employed staff, without regard to race, color, creed, national origin, sex, sexual orientation, including gender expression/identity, marital status, age (over 40), the presence of any sensory, mental, or physical disability, the use of trained guide dog or service animal by a person with a disability, or status as a Vietnam and/or disabled veteran, National Guard member or reservist in accordance with the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Federal Rehabilitation of 1973, the Americans with Disabilities Act of 1990, and any other applicable Federal and Washington State laws against discrimination. The Human Resources Office is accessible to persons with disabilities. If you need accommodations in the application/employment process, please contact Brooke Marshall, JD/Vice President of Human Resources/Title IX Coordinator/Section 504 Compliance (509) 527-4300 - TDD (509) 527-4412, email, address: 500 Tausick Way, Walla Walla WA, 99362.

To apply, please visit

HigherEd360 is part of the HigherEdJobs network.