Job Listings

Associate Director of Enrollment Services

Company:
Harvard University
Job Location:
Cambridge, 02138
Category:
Admissions and Enrollment
Type:
Full-Time
Faculty of Arts and Sciences

66179BR

Position Description

As one of the leaders within the Office of Enrollment Management at the Division of Continuing Education (DCE), the Associate Director of Enrollment Services leads two teams of frontline staff in supporting our prospective and current students from across the globe. By ensuring the teams offer a positive student experience, the Associate Director helps DCE create a welcoming environment for our students.  

Duties and Responsibilities include: 

Staff Management 

  • Supervises work and is responsible for evaluating performance and career development for two manager-level direct reports.  
  • Oversees the training strategy for all Enrollment Services staff.  

Committee Work/Collaboration

  • Serve on cross-departmental committees and taskforces to suggest policy (ie Frontline Managers, Key Communicators, Safety Taskforce)
  • Communicates with other departments to handle complicated student and policy situations. Collaborates with other departments to ensure knowledge and feedback is shared to enhance student experience.

Application Management

  • Manages two high school scholarship applications, for local students interested in Harvard Extension School (HES) courses
  • Responsible for determining eligibility, reporting results for academic year, archiving applications, and implementing recommendations for future improvements.
  • Coordinates with Student Financial Services to ensure that registration process runs smoothly.

Content Development

  • Develops content for webinars and information sessions for newly identified/prospective students and oversees the execution of these programs. 
  • Develops, builds, and maintains content for the HES online orientation for new students.

Data Management

  • Analyzes team and individual performance data; demonstrates strength in interpreting data from both standard and custom reporting. 
  • Uses data to create strategies to make the Enrollment Services team more efficient. 
  • Creates reports to share data with senior leaders.

Vendor Management

  • Coordinates with third-party vendors. 
  • Responsible for communicating and conveying information to the vendor's team and addressing concerns. 
  • Participates in educating DCE staff about thepartnership and facilitates the relationship between DCE and the vendor.  
  • Responsible for monitoring lead flow volume in comparison with budget and coordinating the flow of data between the vendor and IT. 

Technology Development

  • Leads the development and implementation of new technology for the Enrollment Services team, collaborating with AIT, marketing, and other teams as required. 

Strategic Planning 

  • Collaborates with the Director of Enrollment and Retention in developing strategic plans for the department and makes recommendations to improve its operations.

Basic Qualifications
  • Bachelor's degree or equivalent work experience required
  • Minimum of 7 years' relevant work experience
Additional Qualifications and Skills
  • Supervisory experience 
  • Excellent oral and written communication skills. Proven ability in using Word, Excel, and databases. 
  • Ability to work successfully with limited supervision. 
  • Understanding of best practices in the higher education industry, with a focus on best practices in Enrollment Management. 
  • Work experience in a high-volume customer service center, preferably within a higher education environment. 
  • Understanding of the needs of adult learners and non-traditional students.
Working Conditions

Work is performed in an office setting. Travel may be required. May be required to work nights and weekends. 

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.

Additional Information
  • We will not provide visa sponsorship for this position. 
  • A cover letter is required for consideration.
  • All formal offers will be made by FAS Human Resources.
Work Format Details

This position will be based in Cambridge, MA. Hybrid workplace models in place at DCE with a minimum of 2 days per week on campus. DCE or department may adjust these as necessary or appropriate.

Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

About Us
The Division of Continuing Education (DCE) comprises four academic units serving about 30,000 domestic and international students annually, which allow Harvard to meet the learning needs of intellectually curious and highly motivated students from high school through retirement. Established in 1910, the Harvard Extension School (HES) offers access to Harvard faculty for a diverse community of adult learners, enrolling about 15,000 students. HES offers over 1,000 open enrollment courses - 85 percent of which are accessible online - and provides flexibility through noncredit, undergraduate, and graduate courses, including degrees, certificates, and a premedical program. The Harvard Summer School, founded in 1871, offers around 450 credit and noncredit courses both on the Harvard Campus and online, catering to 10,000 high school, college, and adult learners. Additionally, it offers more than 15 international study abroad programs, hosting up to 300 students each summer. Harvard DCE Professional & Executive Development delivers over 140 noncredit programs annually, reaching more than 3,600 participants through online platforms and its executive development center in Cambridge. The Harvard Institute for Learning in Retirement offers about 140 peer-taught courses to approximately 550 active members.

Benefits
We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:
  • Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
  • Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
  • Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
  • Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
  • Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
  • Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
  • Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
  • Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
  • Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.
Job Function
Faculty & Student Services

Department Office Location
USA - MA - Cambridge

Job Code
S0058M FSS Admissions Mgt IV

Work Format
Hybrid (partially on-site, partially remote)

Sub-Unit
Division of Continuing Education

Salary Grade
058

Department
Division of Continuing Education

Union
00 - Non Union, Exempt or Temporary

Time Status
Full-time

Pre-Employment Screening
Education, Identity

Schedule
Monday-Friday, 9-5pm

Commitment to Equity, Diversity, Inclusion, and Belonging
Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
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