Job Listings

Infrastructure Engineer/Senior Infrastructure Engineer

Company:
Colgate University
Job Location:
Hamilton, 13346
Category:
Network/System Administrator
Type:
Full-Time

Division: Dean of the Faculty

Department: Information Technology Services - Services and Shared Infrastructure

Hiring Wage/Salary Range

$80,000-$90,000/$93,000-$99,000

Determination

When extending an offer, Colgate University considers factors such as (but not limited to) the scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and organizational considerations.

Benefits

Current Benefits
Colgate University is proud to offer in-depth, competitive benefits that support the health and wellbeing of our employees and their family. The majority of benefits are effective on the date of hire.
We pride ourselves on the scope and quality of the benefits offered to our employees. We invite candidates to visit our Benefits page to learn more about our generous benefits package, which includes but is not limited to:

Health and Wellness:
Comprehensive medical, dental, vision, behavioral health benefits, disability and life insurance, 403 B Retirement with employer core and matching contributions.

Paid Time Off:
Vacation time (varies based on position classification), sick time, 13.5 holidays including a Winter Recess between Christmas and New Year's and 3 floating holidays.

Paid Family Leave:
After six months of employment, employees become eligible for up to 12 weeks of paid time off up to 67% of salary to a state maximum for bonding with a newborn, adopted or foster child, caring for a family member with a serious health condition or to help after a family member has been deployed to active military duty abroad.

Continuing Education and Professional Development:
Employees and their spouse/domestic partner may take up to 2 courses per semester at Colgate, tuition free with a $20 per course registration fee.
Funding for work related courses to obtain an undergraduate or graduate degree related to your current position.
After 7 years of service in an eligible position an employee's eligible children may be awarded up to half of Colgate's tuition to attend an accredited college, university or trade school of their choice.

Along with a generous benefits package, additional perks unique to Colgate University include but are not limited to free on campus parking, free gym membership with discounts for family members, reduced Seven Oaks Golf Course memberships, University Bookstore discount, free library access, 3 free tickets for any regular season athletic home event, access to Colgate owned Bewkes Center and Glendening Boathouse, free access to all cultural events.

Department Statement

Colgate Information Technology Services (ITS) is a dynamic organization that serves the diverse technology needs of the University community. ITS prides itself on exceptional customer service and building creative solutions to meet the unique needs of our liberal arts campus. ITS endeavors to foster an inclusive environment that values diversity, professional development, creativity, and innovation to support the growth of individuals and the organization. Under the leadership of the CIO, ITS is embarking on a strategic planning process to align services and resources with several exciting new initiatives identified in Colgate's Third Century Plan.

The Infrastructure Engineer is a member of the Enterprise Infrastructure Services team within Information Technology Services. This position plays a key role in maintaining, and improving the campus infrastructure and its many future transformative projects and initiatives across campus including the construction of the Middle Campus, Lower Campus, and future Athletics facilities.

This position will serve as part of a collaborative cross-functional team that will help lead efforts in providing reliable and resilient network infrastructure services for use across the entire Colgate community.

Accountabilities

This position supports the Colgate mission by providing a reliable and robust network and hardware infrastructure that supports the academic and administrative areas of the university. This position is responsible for installing, configuring and maintaining the physical network, connections and servers used at Colgate University.

Specific Accountabilities include but are not limited to:
  • Implement, maintain and improve infrastructure systems and services by regularly monitoring to prevent problems and assess the need for improvements.
  • Actively research current and emerging networking technologies to better understand and apply network engineering best practices and procedures.
  • Ensure security, uptime, efficiency and functionality of Colgate's wired and wireless network infrastructure, DHCP and DNS services, network authentication service (Clearpass), storage, remote sites, hardware and software based firewalls, Voice-over-IP (VoIP) systems, virtual machine environment (VMware), and cloud infrastructure through regular maintenance and improvements.
  • Maintain knowledge of security standards and requirements. Understand and apply appropriate security and privacy concepts and methods, and assist with security incident response.
  • Proactively identify, analyze, diagnose, document, and resolve all technical issues and requests in a ticketing system.
  • Works cooperatively with colleagues, partners, and customers.
  • Maintain general awareness of advances and current trends in technology. Research issues and resolutions to technical problems. Acquire and maintain technical knowledge through reading, self-paced training, computer-based training, or video-based training, courses, seminars, and other methods as necessary.
  • Occasionally manage technical assignments, and maintain key relationships with student workers and/or interns and provide training and leadership to them as necessary.
  • Maintain and track inventory of systems, equipment, and services
  • Perform other related duties and projects as assigned to assist the department in achieving and maintaining its mission.
On-Call Responsibilities: The Infrastructure Engineer will participate in the after-hours ITS on-call rotation to respond to issues outside of normal business hours.

Professional Experience/ Qualifications

  • Demonstrated knowledge of DHCP, DNS, firewalls, VPNs, and troubleshooting wired and wireless network issues.
  • Experience working with and knowledge of operating an enterprise level network using at least one major equipment manufacturer.
  • Experience working with and knowledge of server virtualization (VMWare) and configuration of servers including Active Directory, web servers, database servers, and email.
  • Experience scripting relating to managing network infrastructure or servers.
  • Strong communication skills with the ability to communicate with people of all skill levels
  • Ability to work both independently and within a team. Willing to collaborate, share ideas openly and learn.
  • Demonstrated understanding of, sensitivity to, and respect for working in a highly collaborative environment with diverse populations.

Preferred Qualifications

  • Knowledge of copper and fiber cabling, TCP/IP, routing, BGP, Palo Alto firewalls, and cloud networking infrastructure.
  • Experience with Aruba wired and/or wireless networks.
  • Experience in higher education environments is preferred.

Education

Bachelor's Degree in Information Technology or a related degree preferred, or equivalent additional professional experience in essential duties and responsibilities.

Certifications

Must have a valid driver's license in accordance with the University's MVR policy.

Physical Requirements

  • Must be able to stand for long periods of time and to lift and carry up to a maximum of 50 pounds.
  • Must be able to go on a ladder to service wireless access points.
  • Responsible for following all procedures to conduct work activities in a safe manner as outlined by University policies and/or the supervisor. Responsible for immediately reporting any unsafe conditions to the supervisor and/or Environmental Health and Safety.

Other Information

This is a full-time, 12-month position which is normally scheduled Monday through Friday concurrent with the business hours of the Services and Shared Infrastructure office with appropriate adjustments to the normal schedule to accommodate evening, overnight, weekend and holiday work as required for service maintenance and upgrades. This position is required to participate in an on-call rotation to handle or facilitate off-hour critical problems. The position will support working from home arrangements from time-to-time.

Diversity Statement Requirement:
Colgate has a diverse student, faculty, staff, and alumni population representing a variety of races, gender identities, social economic status, sexual orientations, languages, national origins, etc. Our Diversity, Equity & Inclusion Plan presents a framework for continuing the creation of an inclusive campus and engaging the Colgate community in this effort in the years ahead.

Please describe how you would connect and work with a diverse community. The statement can be any length (e.g. paragraph or page). You can upload the statement under the Diversity Statement document heading. For information on how to write a diversity statement, see our Guidance on Crafting Diversity Statements.

Requisition Number: 2024S050Posting

Temporary: No

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