Job Listings

Academic Success Coach (Engineering and Management)

Vaughn College of Aeronautics and Technology
Job Location:
Flushing, 11369
Tutors and Learning Resources

The Academic Success Coach proactively supports a caseload of students in their studies at Vaughn. The Academic Success Coach will engage in outreach interventions on a regular basis.

Major Responsibilities/Duties/Functions/Tasks 

  • Provide proactive advising and coaching to an assigned caseload of students to support retention, persistence, progression, and timely graduation.
  • Applies basic advising and coaching methodology to inquiries through various modalities.
  • Discusses and reinforces the value of coaching with prospective students and prepares the student for ongoing coaching relationships.
  • Responsible for providing students with basic level information related to College and program policies and procedures and general information related to campus resources.
  • Serve as the primary contact for assigned cohort(s) and assist with schedule planning, registration, four-year plans, career and graduate school planning. Works with college offices to develop, monitor, and update degree plans, audits and academic records.
  • Maintains a case roster of students in the student information system(s); follows a detailed inquiry management and communication plan; tracks student engagements; assists with developing and presenting reports and data. Meets established unit benchmarks, customer service standards, key performance indicators, and daily productivity metrics.
  • Provide prerequisite checks and other records maintenance as required.
  • Assists students' connection with the college for registration permissions, course substitutions, course equivalency reviews, transient requests, and other records maintenance as required.
  • Assists with developing and coordinating recruiting, outreach, and engagement programming. This may include open houses, welcome expos, major fairs, college events for prospective students, or workshops for current students.
  • Builds relationships with students to develop a required academic plan to meet timely graduation requirements.
  • Explains academic policies, procedures, and guidelines and helps students navigate the college and university-level administrative processes.
  • Achieve established metrics, which may include contact hours, appointments, and associated summary reports, assigned students continuing to the next term.
  • Participate in ongoing training and professional development programs.
  • May be required to provide hours in a Zoom-based student service room for consultations and/or managing breakout rooms for this room;
  • All other duties as assigned.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience Requirements

Bachelor’s degree in education, counseling or a field related to mechanical, electrical or mechatronic engineering;

Professional Skills

  • Working knowledge of Microsoft Office suite, specifically Word and Excel.
  • Demonstrated excellence in written, oral and interpersonal communication skills;
  • Demonstrated professionalism, including the ability to treat others respectfully and to speak courteously;
  • Ability to work independently;
  • Ability to follow up on tasks as appropriate.

Reasoning Ability 

  • Ability to define problems, collect data, establish facts and draw conclusions;
  •  Ability to understand and follow directions.

Work environment and physical functions

This position is located in an office environment. Generally, an employee needs to be able to sit, stand and navigate within the office area. The office equipment either individually used or shared with a department is the responsibility of all employees.


  • Knowledge of topics in the discipline of engineering.
  • Experience using Starfish (or similar early-intervention system) for effective interventions including raising and clearing flags.
  • Experience using SONIS (or similar student information system) for records retrieval.
  • Experience providing advisement to college-level students.
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