Job Listings

Student Retention Coordinator

Big Bend Community College
Job Location:
Moses Lake, 98837
Student Affairs and Services

Position Summary

Big Bend Community College (BBCC), a rural college serving vibrant, culturally rich communities in the Columbia Basin of Central Washington invites applications for a Student Retention Coordinator in the college's Student Services Department.The Student Retention Coordinator will be at the forefront of cultivating a supportive and inclusive learning community that empowers students to achieve their full potential.

BBCC’s organizational strength is captured in our small but mighty spirit. A small college taking on BIG things to enact BIG change to lift our students and employees. We are dedicated to extending postsecondary access to all our service district members and providing an environment for all to grow personally and professionally, steered by our mission and vision.

Vision: To become our communities’ first choice to dream, learn, and succeed.

Serve as a Bridge
Stand as a Leader
Support for Success

Our guiding principles are a call to action, establishing a standard for how we interact with each other, present BBCC in the community, serve students AND act upon areas of inequity.

Guiding Principles
Honor our Role as a Hispanic-Serving Institution
Advocate for Equity, Inclusion, & Diversity
Embrace our Workplace Norms
Innovate Proactively
Model Integrity
Educate All

If you share these values, we encourage you to come be a part of the movement happening at Big Bend Community College.

This position is open until filled. Priority consideration will be given to applicants whose complete application has been received by June 20, 2024. Big Bend Community College reserves the right to offer this position to a qualified candidate at any time, so a prompt response is encouraged.

Essential Job Duties


Primary essential responsibilities include but will not be limited to the following:

  • Lead the development of comprehensive student retention strategies in collaboration with college administrators, faculty, and staff, ensuring alignment with the institution's mission, guiding principles, and strategic plan.
  • Lead strategic collaboration and partnership initiatives with academic departments, student services offices, student organizations, and community agencies to develop and
  • implement policies that enhance support services, cultivate a culture of inclusivity and belonging, and drive student persistence, retention, and success.
  • Develop, implement, and oversee strategic initiatives for early alert systems aimed at identifying students at risk of academic difficulty or dropping out. Lead the coordination of referrals to appropriate campus resources and support services, ensuring comprehensive and targeted interventions to address student needs effectively.
  • Proactively engage with students through various channels, including personalized outreach and proactive messaging initiatives. 
  • Evaluate the effectiveness of retention strategies and interventions through assessment tools, surveys, and feedback mechanisms. Make data-driven recommendations for program enhancements and modifications, demonstrating a commitment to continuous improvement.
  • Proactively engage with students and campus partners to identify barriers to retention.
  • Serve as a student advocate for suspension appeals, offering guidance, support, and representation throughout the process to ensure fair and equitable outcomes.
  • Tailor presentations for diverse audiences to share insights, strategies, and outcomes that promote inclusivity and active engagement.
  • Stay abreast of current trends, best practices, and research in student retention and success. Participate in professional development activities, workshops, and training sessions to enhance skills and knowledge relevant to the role.

By fulfilling these responsibilities, the Student Retention Coordinator will contribute significantly to fostering a supportive and inclusive learning environment that empowers students to persist, succeed, and achieve their academic goals.


  • Work and interact effectively with a diverse community, recognizing and respecting various cultural, socio-economic, and ability backgrounds. Foster an inclusive and supportive environment that reflects the college's commitment to diversity and equity.
  • Demonstrate professionalism in all interactions, ensuring courteous and efficient communication with team members, students, and campus partners. 
  • Contribute to the ongoing refinement and documentation of processes and procedures, demonstrating a commitment to continuous improvement and efficiency.
  • Exercise discretion when managing confidential information.
  • Uphold the values of the college in every interaction, contributing to a positive and collaborative work environment.
  • Be available to work limited evenings and weekends, as needed, for events. Be prepared to travel for meetings, training, or conferences, including semi-annual out-of-state attendance at national conferences.
  • Ensure the safety and well-being of oneself and others by adhering to safe work practices and policies. This includes, but is not limited to, understanding security and safety protocols, familiarity with safety data sheets (SDS), adherence to equipment safety guidelines, fire and disaster preparedness, safe lifting practices, and maintaining awareness of proper body mechanics.

HYBRID/REMOTE WORK: This position is not fully remote. Hybrid work may be available after the completion of the training period.

Minimum & Desirable Qualifications


  • Associate’s degree from a regionally accredited institution.
  • Excellent interpersonal skills with a professional and supportive demeanor when engaging with diverse populations.
  • Adaptable and capable of problem-solving in dynamic environments.
  • Strong written communication skills, highly organized and detail-oriented, with a demonstrated ability to maintain accuracy and meet deadlines even amidst interruptions.
  • Demonstrated commitment to pursuing equitable outcomes for individuals from diverse backgrounds.


  • Appreciation for and alignment with the mission of community colleges.
  • Bicultural experience. 
  • Background in an educational setting, with a preference for experience at a community college.

Application Instructions

This position is open until filled. Priority consideration will be given to applicants whose complete application has been received by June 20, 2024. Big Bend Community College reserves the right to offer this position to a qualified candidate at any time, so a prompt response is encouraged.

To qualify for consideration, applicants must meet required qualifications and submit a complete application packet, which includes the following:

  1. BBCC Online application.
  2. Cover letter, addressing why you are interested in this position and how your qualifications make you the ideal candidate.*
  3. Comprehensive resume or CV.*
  4. Response(s) to the questions found in the Supplemental Questions Tab above.* Supplemental questions are designed to address the Additional Desirable qualifications list in the job posting. 
  5. Unofficial transcripts documenting undergraduate and graduate course work and degrees. Official transcripts required upon employment.*

NOTE: You must complete the online application in full and respond to the required supplemental questions. Failure to provide this information or responses of "See Resume" may eliminate you from consideration for this position. The college reserves the right to remove documents, submitted but not requested, by BBCC as part of the application process. These documents include, but are not limited to statements of teaching philosophy, diversity statement, letters of recommendation, student evaluations, performance evaluations, etc. 

BBCC reserves the right to not fill this position, reject all applicants, reopen the position, or make a direct appointment. Applications received during this recruitment may be used to fill future vacancies at the College's discretion.

This posting does not reflect the entire job description and may be changed and/or modified, at any time, without notice.

If you have difficulty logging into your account, attaching documents, submitting your application, etc., please contact NEOGOV Customer Service at 1-855-524-5627.


Pursuant to RCW 28B.112.080, applicants must declare whether they are the subject of any substantiated findings of sexual misconduct in any current or former employment or are currently being investigated for, or have left a position during an investigation into, a violation of any sexual misconduct policy at the applicant’s current or past employers. By law, post-secondary education institutions cannot hire an applicant who does not complete the questions.

Prior to employment, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform the position.

An offer of employment will not carry with it any responsibility or obligation on the part of Big Bend Community College to sponsor an H-1B visa. In compliance with the Immigration Reform and Control Act of 1986, proof of authorization to work in the United States will be required at the time of hire.

Official transcripts must be provided to the college upon hire. 


Big Bend provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the American with Disabilities Act and Section 504 of the Federal Rehabilitation Act of 1973.

Please direct all inquiries regarding compliance with access, equal opportunity, and/or grievances to the Vice President of Human Resources & Labor/Equal Opportunity Officer/Title IX Coordinator/Section 504 Coordinator, BBCC 7662 Chanute Street NE, Moses Lake, WA 98837; 509-793-2026 or via email at


In compliance with state and federal regulations, BBCC is committed to a safe and drug and alcohol-free campus. Employees are expected to comply with BBCC’s policy prohibiting illegal drug use or activity, including notifications of criminal drug convictions and the use of prescription drugs or over-the-counter medications that are likely to affect job safety. The complete policy and procedure are available to view on the policies page (Download PDF reader) of the BBCC website. Printed copies of the policy and procedure are available by contacting the Human Resources Office at 509-793-2008.


BBCC strives to be a safe and secure campus for our students, employees, and community. Detailed information regarding campus security, crime statistics for the most recent-three year period, and other information is available on the Campus Safety and Security page of the BBCC website. If you have questions or would like a printed copy of the materials please contact Campus Safety and Security at 509-793-2286.


Big Bend Community College provides equal opportunity in education and employment and does not discriminate on the basis of race, sex, sexual orientation, gender identity/expression, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, use of a trained guide dog or service animal by a person with a disability, marital status, pregnancy status or families with children, a mother breastfeeding her child, AIDS/HIV or hepatitis C, genetic information, and/or status as a veteran or any other legally protected classification.

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