Job Listings

Assistant Director of Care Team Support and Case Management

Christopher Newport University
Job Location:
Newport News, 23606
Disability and Accessibility Services
Position Number: FA409

Chief Objective of Position

Reporting to the Director of Student Accessibility and Care Team Support, the Assistant Director works with complex student situations that have impacted the student's ability to function successfully in the University community. Complex situations include students with significant and ongoing transition issues, students with disability support needs, and students needing continual oversight upon return from behavioral intervention. Additionally, the Assistant Director will provide confidential support services to student complainants and/or respondents in the University's Title IX process, and will help facilitate a student's access to, and appropriate utilization of, University and/or community services.

The Assistant Director is a University administrative role; while the position may develop strong supportive relationships with students and staff, the specialist does not engage in individual therapeutic relationships.

Work Tasks
  • Serve as a case manager for students of concern, coordinating resources and providing on-going communication as well as conducting on-going risk assessments of students of concern.
  • Provide confidential support services to student complainants and/or respondents in the University's Title IX process. Support includes: providing information about and connection to campus and community reporting options; helping students navigate campus and community support and well-being resources, including connecting students with an advisor for the Title IX process; serving as a regular touch-point based on the student's needs.
  • Collaborate with other units in assisting students in distress, including Counseling and Health Services, CHECS (Student Conduct), Residence Life, Center for Student Success, University Police, and appropriate academic administrators and faculty from around the University.
  • Consult with students regarding requests for accommodations due to a documented disability.
  • Maintain concise and accurate case management records. Ensure that student records are maintained in accordance with University policies and applicable laws.
  • Generate reports regularly to assess trends, inform decisions, and contribute to overall student success as well as that of individual students with whom they work with.
  • Responsible for collecting information and assessing student needs to coordinate referrals to appropriate departments at the University and/or community resources such as mental health providers and other appropriate agencies. In consultation with the Director, responsible for creating intervention plans in order to minimize and/or resolve problems and track students' progress.
  • Coordinate student transitions from CNU services to external community providers if necessary (e.g. psychiatric/psychological treatment services, alcohol and drug treatment services, return to parental care, sexual assault crisis community resources)
  • In consultation with the Associate Dean of Students, communicate with staff, parents, families, or designated emergency contacts regarding emergencies including hospitalizations, suicide attempts, or other concerning/high risk behaviors.
  • Develop and maintain a system for following up with students who have been referred to campus or community resources, offering on -going services to ensure compliance with recommendations. Help facilitate a successful return to campus when issues are appropriately resolved.
  • Provide proactive programming that addresses student well-being and overall health education, collaborating with offices across the division of student affairs and Title IX.
  • In the absence of the Director, serve as the primary point of contact for students, parents, faculty, staff, and other community partners regarding student accessibility and/or case management.
  • Develop and provide education and proactive programming that addresses student health and well-being, and student support and intervention. Collaborate with departments within the Division of Student Affairs and The Director of Institutional Compliance/Title IX Coordinator.
  • Consult regularly with various departments on campus regarding services, access and care.
  • Provide information and support as appropriate to various entities on campus including the threat assessment team (TAT), behavioral intervention team (BIT), student update meetings (SUM), etc.
  • Participate in on-going training to include but not limited to; Trauma-informed response, Title IX, Clery Act.
  • Serve on committees and task forces as determined by Director, including the Wellness Action Team for Captains Health (WATCH).
  • Work collaboratively with the Division of Student Affairs to support campus wide programs throughout the academic year including, but not limited to; admission events, move-in, Honors Convocation, Commencement and orientation. This may include participation at night and on weekends.
  • Availability to respond to after hours or weekend emergencies on a limited basis.
  • Develops and maintains very positive and professional customer service and/or relations within the office/department and with all constituencies to include students, faculty, staff, guests, and employees.
  • Demonstrates a positive and professional attitude. Practices inclusive leadership and treats everyone with dignity and respect. Values diversity and is committed to creating an inclusive environment for all employees as well as fully supports the "Students First" value at Christopher Newport University initiative ensuring that all constituents are served in a fast, friendly, efficient and effective manner.
  • Follow workplace safety regulations and adhere to applicable standards, processes, and programs established for your position.
  • Immediately report work-related incidents and unsafe work conditions to your supervisor and participate in accident investigation requests.
  • Promote a safe and healthy work environment by ensuring the implementation of safety regulations and applicable standards, processes, and programs established.
  • Report work-related incidents within 24 hours according to the procedures established by the university, state and federal guidelines.
  • The Assistant Director is designated as a Confidential Resource at Christopher Newport University. As such, they are not required to report incidents of sexual misconduct (as defined by the university) to the Title IX Coordinator or other school officials. Some exceptions may require notification to appropriate University authorities. These exceptions include; intent to harm self or others, medical emergency, suspected abuse of minors, response to a subpoena or court order, or for the purpose of the Clery Act reporting.
Knowledge, Skills, Abilities (KSA's) related to position
  • Ability to assess high risk situations and apply critical thinking skills.
  • Strong organizational and administrative skills.
  • Ability to manage multiple tasks with competing deadlines.
  • Ability to work independently with minimal supervision.
  • Excellent interpersonal, written and oral communication skills as it relates to sensitive materials.
Required Education

Master's degree or a Bachelor's degree and experience that equates to an advanced degree.

Additional Consideration - Education

Master's degree in Counseling, Psychology, Social Work,Higher Education, Special Education, Student Personnel Administration or related field;Licensure in Social Work or a related field.

Experience Required
  • Experience interacting with and responding to individuals in crisis or who have experienced crisis.
  • Demonstrated experience in prioritizing competing tasks.
  • Excellent interpersonal and written and oral communication skills as it relates to sensitive materials.
Additional Consideration - Experience
  • Experience in case management.
  • Experience reviewing and awarding accommodations based on psychological, educational or medical evaluations including IEP/504 plans.
  • Experience working with behavioral intervention, crisis management, and survivors of sexual violence.
  • Experience working with college population.
Salary Information
Starting at $56,900, commensurate with education and experience.

CNU Information

Selected by The Princeton Review to be included in the 388 Best Colleges: 2023 Edition, Christopher Newport University is a public school offering a private school experience - great teaching, small classes, and a safe, vibrant campus. The University is located in Newport News, Virginia, enrolls approximately 4,500 students, and is dedicated to the ideals of scholarship, leadership, and service. Academic programs at Christopher Newport University encompass more than 90 areas of study, from biology to business administration and political science to the performing arts. The University is ranked by U.S. News & World Report's America's Best Colleges guide as the #1 public regional university in Virginia and #3 in the South. The campus, convenient to neighborhoods, parks and the James River, features stunning public art and grounds and classical architecture.

Christopher Newport University is committed to ensuring that all people are welcomed, honored, and fully engaged in the life of our academic community. We recruit exceptional and diverse faculty and encourage applications from individuals who are underrepresented in their profession. For further details and information about Christopher Newport, visit

Posting Number: AP352P

Number of Vacancies: 1

Review Begin Date

Application Instructions

Interested parties are requested to submit a cover letter; current resume; and the names, addresses, and telephone numbers of at least three professional references at the time of application.

This position will be posted until filled, however for priority consideration, please apply by June 30, 2024.

Search finalists are required to complete a CNU sponsored background check.

Christopher Newport University (CNU) will make a reasonable effort to accommodate persons with disabilities in the application and/or interview process. Persons with disabilities who require accommodation should contact the CNU Human Resources Office by calling (757) 594-7145.

Quick Link for Internal Postings

EEO/Diversity Statement(s)

Christopher Newport University, an EO Employer, is fully Committed to Access and Opportunity.

Notice of Non-Discrimination & Title IX Policy Statement

Christopher Newport University and its employees demonstrate a positive and professional attitude. Practices inclusive leadership and treats everyone with dignity and respect. We value diversity and are committed to creating an inclusive environment for all employees, as well as fully support the "Students First" value.
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