Job Listings

Associate Director for ERP Systems Production

Harvard University
Job Location:
Cambridge, 02138
Network/System Administrator
Faculty of Arts and Sciences


Position Description

The Associate Director for ERP Systems Production is part of the ERP Systems unit of Administrative IT (AIT) and will lead a fundamental restructuring of the production unit. This group is responsible for configuring, scripting, testing, scheduling, and maintaining several hundred term-based batch workflows for the Extension and Summer Schools. This position's initial focus will be to reduce and mitigate existing structural risk by transitioning in-house developed systems to vendor supported services and platforms.  

Duties and Responsibilities include: 

  • Leads the review and restructuring of existing business processes such as daily production, reporting tools, report generation, file transfer tools and architectures.  Ensures that selected solutions align with business objectives 
  • Leads the definition of system and service requirements, performs gap analysis and identifies ways to fully leverage baseline functionality of current ERP platforms such as Student Information Systems (Banner) and Automic job scheduling. Collaborates with stakeholders, to translate business and service needs into clear system requirements.  
  • Leads change management to ensure that users understand new systems and processes during system transitions, such as the adoption of new Banner specific agents/connectors. Verify that new and transitioned services meet user expectations. 
  • Serves as a subject matter expert for Automic Application Manager platform: Works with and trains staff to design, build and maintain production schedules for each term. Work with stakeholders to continuously review the job schedules. Adjusts job parameter sets and dependencies as needed. Develops and maintains the required scripting to support operations. 
  • Manages two Operation Specialist staff: hiring, performance review, training/coaching/mentoring, professional development to support service delivery and to meet business requirements. 
  • Oversees all aspects of scheduled daily production operations including reviews of batch processing and identification and resolution of any issues. Including: 
    • Develop and maintain report distribution and archival strategies. 
    • Leverage-vended solutions wherever possible.  
    • Manages external (and internal) data transfers. Monitors daily transfer activity. Migrates transfer processes to common tooling/platforms.  
    • Liaisons with internal and external stakeholders around reporting and data transfers.  
    • Supports daily User Job Submission (UJS) and On Demand (OD) requests and processing. Assures timely service delivery
Basic Qualifications
  • Minimum of seven years' post-secondary education or relevant work experience
  • Supervisory experience
Additional Qualifications and Skills
  • Bachelor's degree in computer science, IT, or related field.  
  • Knowledge of / experience with Ellucian Banner production environment 
  • Knowledge of / experience with Broadcom Automic Application Manager 
  • Knowledge of / experience with a scripting language (Perl/Python/PHP) 
  • Knowledge of / experience with ETL practices 
  • Knowledge of / experience with encryption key management 
  • Knowledge of Informatica
  • Knowledge of Linux
Working Conditions

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.

Additional Information
  • We will not provide visa sponsorship for this position. 
  • A cover letter is highly encouraged for consideration 
  • All formal offers will be made by FAS Human Resources.
Work Format Details

This position will be based in Cambridge, MA. Hybrid workplace models in place at DCE with a minimum of 2 days per week on campus. DCE or the department may adjust these as necessary or appropriate.  

Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment. 

About Us
The Division of Continuing Education (DCE) comprises four academic units serving about 30,000 domestic and international students annually, which allow Harvard to meet the learning needs of intellectually curious and highly motivated students from high school through retirement. Established in 1910, the Harvard Extension School (HES) offers access to Harvard faculty for a diverse community of adult learners, enrolling about 15,000 students. HES offers over 1,000 open enrollment courses - 85 percent of which are accessible online - and provides flexibility through noncredit, undergraduate, and graduate courses, including degrees, certificates, and a premedical program. The Harvard Summer School, founded in 1871, offers around 450 credit and noncredit courses both on the Harvard Campus and online, catering to 10,000 high school, college, and adult learners. Additionally, it offers more than 15 international study abroad programs, hosting up to 300 students each summer. Harvard DCE Professional & Executive Development delivers over 140 noncredit programs annually, reaching more than 3,600 participants through online platforms and its executive development center in Cambridge. The Harvard Institute for Learning in Retirement offers about 140 peer-taught courses to approximately 550 active members. 

We invite you to visit Harvard's Total Rewards website ( to learn more about our outstanding benefits package, which may include:
  • Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
  • Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
  • Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
  • Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
  • Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
  • Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
  • Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
  • Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
  • Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.
Job Function
Information Technology

Department Office Location
USA - MA - Cambridge

Job Code
I1759M IT Service Management Mgt V

Work Format
Hybrid (partially on-site, partially remote)

Division of Continuing Education

Salary Grade

Division of Continuing Education

00 - Non Union, Exempt or Temporary

Time Status

Pre-Employment Screening
Criminal, Identity

Monday-Friday, 9-5pm

Commitment to Equity, Diversity, Inclusion, and Belonging
Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
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