Job Listings

Student Success Coordinator

Christopher Newport University
Job Location:
Newport News, 23606
Student Affairs and Services
Position Number: FA337

Chief Objective of Position

The Student Success Coordinator will support the University's student success initiatives by providing a variety of services and programs targeted at creating and maintaining a supportive learning environment for undergraduate students so as to improve retention, completion and post-graduation outcomes.

Work Tasks
  • Assists with creation, implementation and maintenance of a variety of student success orientation programs and support services for all undergraduate students;
  • Assists with the instructional component of college transition courses, COLL 140: The Transitional Learner and COLL 150: The Intentional Learner, on an as needed basis and within the parameters determined by the Senior Director, the Assistant Vice President or the Vice President. Candidates must have earned a Master's Degree in a related field to be eligible to teach.
  • Researches, develops, assesses and implements best practices in student success support services and programs for undergraduate college students;
  • Assists with a variety of functions and activities associated with our various orientation programs for new college freshmen and new college transfer students focused on supporting undergraduate students as they transition to the university environment and to better prepare them for the academic expectations of university life;
  • Provides support and programming for the Community Captains Program (a pre-admission and transition to college success program) and Captains' Connection Program (a transfer admission and transition to university success program) on an as needed basis;
  • Maintains a caseload of undergraduate students, conducting individual meetings and creation of personal action plans for student success at the University;
  • Monitors the progress of students who are identified as "at-risk" for not persisting or in academic jeopardy and develops and implements an intervention plan based on the individual needs of each undergraduate student;
  • Maintains "drop in" hours for students in need of immediate assistance with a student success related issue;
  • Develops, implements and conducts various workshops, programs and intervention strategies to better support undergraduate student success to degree completion;
  • Participates in the Division's "recruit back" program to identify and communicate with students who have stopped out and encourage re-enrollment; Identify and apply intervention strategies to support those students to degree completion;
  • Develops, implements and assesses programs for special undergraduate populations such as 1st generation college students, 2nd year undergraduate students and students who are members of underrepresented groups to retain and support to degree completion;
  • Maintains detailed records of meetings with students, attendance at workshops and events and other outreach activities and programs;
  • Stays current on student success literature, trends and best practices, and as available, participates in webinars, workshops, conferences and other professional development opportunities to support the University's student success efforts;
  • Assists the Director with the administration of the College Student Inventory (CSI), the Mid-Year Student Assessment (MYSA) and the Second-Year Assessment (SYSA) as needed;
  • Assists the Director with marketing for the Center for Academic Success, the Tutoring Center and the Division's peer mentoring program;
  • Assists the Director and colleagues with daily postings to the Center's social media sites in compliance with university guidelines and policies;
  • Serves as one of the Center's representatives at admission related events such as open houses and admitted freshman days, new undergraduate student orientation events such as Setting Sail, Welcome Week and Changing Tides, university-wide events such as commencement, Latin Honors celebrations and new student honors convocation; representation at these programs and events are split evenly between all coordinators, director, and the senior director;
  • Assists the Director and managers in planning and supporting events and programs such as Signing Day and LAUNCH and other student success related initiatives;
  • Develops and maintains partnerships across the campus communities and demonstrates exemplary customer service with students, parents, faculty, alumni and staff;
  • Demonstrates a positive, helpful and professional attitude and treats all with dignity and respect while fully supporting the "student's first" values and routinely goes the extra mile in all service and support activities;
  • This position is designated as a "responsible employee" who has the authority to redress sexual violence, who has the duty to report incidents of sexual violence or other student misconduct, or who a student could reasonably believe has this authority or duty.
  • Review and communicate safety issues to assure a safe and healthy workplace and a reduction in work related absence.
  • Follow workplace safety regulations and adhere to applicable standards, processes, and programs established for your position.
  • Immediately report work-related incidents and unsafe work conditions to your supervisor and participate in accident investigation requests.
  • Performs all other duties as assigned by immediate supervisor or university senior leadership.
Knowledge, Skills, Abilities (KSA's) related to position
  • Verbal, written, interpersonal communication and presentation skills;
  • Ability to create and maintain relationships and build trust;
  • Organizational and time management skills;
  • Ability to quickly master a variety of computer applications;
  • Ability to work effectively as part of a team or on an individual basis;
  • Availability for evening and weekend programs and events.
  • Knowledge of student success, retention and completion strategies
Required Education

Master's Degree; or a Bachelor's degree and related experience that equates to an advanced degree at the time of start date.

Additional Consideration - Education

Master's degree or higher in Higher Education, Leadership, College Student Development, Psychology, or a related field; graduate degree should include 18 or more credits in college student development, higher education, counseling, psychology, developmental psychology, educational psychology, or a related college student development discipline.

Candidates must have earned a Master's Degree in a related field to be eligible to teach.

Experience Required
  • Experience working with students in a mentoring, coaching, or advising capacity.
Additional Consideration - Experience
  • Experience working with undergraduate college students in a mentoring, coaching, or advising capacity.
  • Experience with providing success coaching to undergraduate college students;
  • Experience designing, developing and implementing events, programs and activities to support undergraduate college student success;
  • Experience teaching with teaching student development strategies and skills to undergraduate college students;
  • Experience using social media platforms to promote student support services.
  • Experience developing and facilitation of workshops, information sessions and other intervention type programs;
  • Experience working with college student personnel.
Salary Information
Starting at $47,966, commensurate with education and experience.

CNU Information

Selected by The Princeton Review to be included in the 388 Best Colleges: 2023 Edition, Christopher Newport University is a public school offering a private school experience - great teaching, small classes, and a safe, vibrant campus. The University is located in Newport News, Virginia, enrolls approximately 4,500 students, and is dedicated to the ideals of scholarship, leadership, and service. Academic programs at Christopher Newport University encompass more than 90 areas of study, from biology to business administration and political science to the performing arts. The University is ranked by U.S. News & World Report's America's Best Colleges guide as the #1 public regional university in Virginia and #3 in the South. The campus, convenient to neighborhoods, parks and the James River, features stunning public art and grounds and classical architecture.

Christopher Newport University is committed to ensuring that all people are welcomed, honored, and fully engaged in the life of our academic community. We recruit exceptional and diverse faculty and encourage applications from individuals who are underrepresented in their profession. For further details and information about Christopher Newport, visit

Posting Number: AP336P

Number of Vacancies: 1 or more

Review Begin Date

Application Instructions

Interested parties are requested to submit a cover letter; current resume; and the names, addresses, and telephone numbers of at least three professional references at the time of application.

This position will be posted until filled, however for priority consideration, please apply by May 10, 2024.

Search finalists are required to complete a CNU sponsored background check.

Christopher Newport University (CNU) will make a reasonable effort to accommodate persons with disabilities in the application and/or interview process. Persons with disabilities who require accommodation should contact the CNU Human Resources Office by calling (757) 594-7145.

Quick Link for Internal Postings

EEO/Diversity Statement(s)

Christopher Newport University, an EO Employer, is fully Committed to Access and Opportunity.

Notice of Non-Discrimination & Title IX Policy Statement

Christopher Newport University and its employees demonstrate a positive and professional attitude. Practices inclusive leadership and treats everyone with dignity and respect. We value diversity and are committed to creating an inclusive environment for all employees, as well as fully support the "Students First" value.
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