Job Listings

Customer Service Agent

Company:
Virginia Tech
Job Location:
Blacksburg, 24061
Category:
Facilities Management
Type:
Full-Time

Job Description

Embodying the Virginia Tech motto of Ut Prosim (That I May Serve), the Division of Auxiliary and Business Services has responsibilities across multiple Virginia Tech campuses and throughout the Commonwealth of Virginia, always working to meet the needs of the University and anticipate the needs of those we serve. Auxiliary and Business Services strives to be customer focused and operationally minded while offering a diverse group of services that support and enhance the Virginia Tech experience. We take pride in being a responsive, innovative, and inclusive workforce that are stewards of the resources entrusted to us.

Fleet Services is responsible for managing our university's 1500 state vehicles which also includes a rental vehicle fleet of approximately 150 vehicles.

The Customer Service Agent for Fleet Services will serve as the first point of contact for faculty, staff, students, and visitors to Fleet Services. This position reports to the Operations Coordinator and is responsible and accountable for Fleet Services' front-desk operations, including greeting all customers and visitors and answering the main telephone line. The Customer Service Agent will perform a wide variety of general administrative and support duties, including (but not limited to): providing information to customers regarding policies and procedures, preparing various departmental forms, processing vehicle reservations and returns with customers and serving as the point of contact for all FleetCommander driver profiles. Additional responsibilities encompassed within this position are:

  • Effectively communicates with shop supervisor for vehicle service needs and processes work orders for vehicle repairs.
  • Remains in contact with the Wash Bay Lead throughout the day to ensure vehicles are prepared and available for optimum customer service, all while ensuring tasks are completed in a friendly and professional manner.
  • Works closely with the Operations Coordinator and university departments.
  • Collects vehicle mileage from all university vehicles for the Annual Mileage Report.
  • Monitors, verifies and updates driver profiles and vehicle classes in the FleetCommander reservation system, and runs required daily/monthly reports ensuring validated drivers' license are listed for all reservations.
  • Ensures proper closing of all reservations.
  • Oversees Records Management program for department.
  • Tracks Lost and Found items.
The incumbent also performs other duties as requested; takes initiative to support a healthy work environment; strives to fulfill the terms in the Standards of Business Conduct; exemplifies Virginia Tech's Principles of Community; and supports the university's motto, Ut Prosim (That I May Serve).

Required Qualifications

  • Experience providing high-level customer service in a professional office environment.
  • Demonstrated proficiency with Windows and Microsoft Office programs such as database applications, word processing, and spreadsheets.
  • Ability to prioritize tasks and promptly process various assignments on a daily basis.
  • Ability to work well in a team-focused environment.
  • Strong attention to detail with the ability to research information while being task-oriented.
  • Ability to work under high-volume, stressful conditions while maintaining a high level of efficiency and confidentiality.
  • Ability to interact with a diverse customer base at various levels within an organization.
  • Strong interpersonal, organizational, and communication skills.
  • Must be professional, organized, flexible, and possess a great attention to detail.
  • Ability to work independently.
  • Ability to manage multiple projects/tasks at the same time with efficiency.
  • Data entry experience with a high degree of accuracy.
  • Ability to work additional hours outside of normal schedule to meet the needs of the department and division.

Preferred Qualifications

  • Associate's degree in business management, office administration or related area, or equivalent experience and/or training.
  • Working knowledge of business practices, policies and procedures.
  • Experience interpreting and applying policies and procedures to complete assigned tasks.
  • Knowledge of university and/or Fleet Services' policies and procedures.
  • Experience with large relational databases such as Banner or HokieMart.

Pay Band

3

Appointment Type

Regular

Salary Information

$38,000 - $42,000 commensurate with experience

Review Date

April 29, 2024

Additional Information

The selected finalist will be required to successfully complete a criminal conviction and driving records check.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Dan Taggart at dtaggart@vt.edu during regular business hours at least 10 business days prior to the event.

HigherEd360 is part of the HigherEdJobs network.