Job Listings

*Program Analyst

University of Oklahoma
Job Location:
- Job Number:
Organization: Child Support Care Call Ctr.
Job Location: Oklahoma-Norman
Work Schedule: Monday through Friday 8:00 AM to 5:00 PM
Work Type: Hybrid
Salary Range: Targeted salary $48,000 - $50,000 based on experience
Benefits Provided: Yes
Required Attachments: Resume, Cover Letter
Job Description


Join the Center for Public Management (OU CPM) at the University of Oklahoma and be part of a team dedicated to making a daily impact in the lives of Oklahomans. Located within the College of Continuing Education, OU CPM specializes in providing training, research, and consulting to enhance the efficiency and effectiveness of public sector agencies, staff, and community partners. Our focus is not only on professional and programmatic development but also on fostering a culture of growth and opportunity since 1994.

If making a meaningful difference in public service excites you, OU CPM is where your passion meets purpose.

Program Analyst will collaborate with program leadership to conduct data collection, analysis and reporting on operational deliverables. Position will ensure key metrics and measures across program functions and staffing areas are reviewed and consistently evaluated for program and contract effectiveness.

Essential Duties

  • Responsible for managing master data sets, developing reporting tools, and troubleshooting data issues and anomalies.
  • Identifying trends and patterns that could be valuable for diagnostic and predictive analytic efforts.
  • Responsible for data and reporting architecture and presenting analysis and recommendations through various reports and dashboards.
  • Mines data from primary and secondary sources, reorganizing said data in various formats.
  • Provides quality assurance of imported data.
  • Manages and designs the reporting environment, including data sources, security, and metadata.
  • Troubleshoots the reporting database environment and reports.
  • Gathers and documents user requirements for data and analysis and workload tools.
  • Develops and maintains systems and tools for workload and process automation.
  • Provides technical expertise on data storage structures, data mining, and data cleansing.
  • Identifies opportunities for process improvements. Creates appropriate documentation for the data analysis process.
  • Performs various duties as needed to successfully fulfill the function of the position.
Job Requirements


Required Education: Bachelor's degree, AND:

  • 24 months experience in computing programming and analysis or in related field.

Equivalency/Substitution: Will accept 48 months related experience in lieu of the Bachelor's degree for a total of 72 months experience.


  • Ability to translate business requirements into non-technical, lay terms
  • High-level experience in methodologies and processes for managing databases
  • Ability to develop database structure and tools (e.g., Microsoft SQL)
  • Ability to communicate verbally and in writing
  • Detail oriented for accuracy of data and information
  • Able to produce reports and complete work within deadlines


  • None

Advertised Physical Requirements:

  • Must be able to engage in repetitive motions. Manual dexterity. Ability to sit for short or extended periods of time.
  • Standard office work environment.

Departmental Preferences:

  • 18 months data collection, analysis, and complex reporting
  • Computer skills with wide knowledge of business software (i.e. SQL, Excel, and Access)
  • Experience with data and metrics within contact center operations

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit

Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.

Hiring contingent upon a Background Check?: Yes
Special Indications: None
Job Posting: Apr 1, 2024
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