Job Listings

Senior Business Analyst, External Relations

Harvard University
Job Location:
Cambridge, 02138
Harvard Business School


Position Description
Harvard Business School (HBS) is preparing for our next digital transformation, and is seeking a forward-thinking, strategic, and customer focused Sr. Business Analyst to support and drive the development of innovative solutions, services, and strategies. We are an experienced team of information and technology professionals who have invested in building the foundation, eliminating silos, and increasing data quality across multiple systems. The alumni of HBS are extraordinary individuals who regularly interact with the school through multiple digital channels. Our team oversees a portfolio of integrated technology solutions and provides both support and consulting on how to deepen their relationship with the school and with each other.

The vision for this position is to become an indispensable technology player to help achieve desired goals and objectives with a mission to use information to provide a reliable foundation for decision-making, opportunity realization and targeted business improvements.

You will understand trends in technology and anticipate organizational needs to help inform operations and increase the effectiveness and efficiency of fundraising, prospect management, and alumni engagement activities. Working with the Director of Business and Technology Operations, you will contribute to multiple aspects of technology operations and administration.

In this role, you are responsible to advise on all aspects of good IT governance, communications, change management, and business process improvements.

Responsibilities Include:
  • Provide daily operational support to the External Relations (ER) Department and ensure high-quality services.
  • Reporting to the Director, the Sr. Business Analyst is an active and engaged member within the ER IT team and collaborates with colleagues across the department to facilitate change management related to advancement solutions.
  • Partner with departmental stakeholders to understand their objectives that are supported through available technologies.
  • Participate in projects to document requirements, scope solutions, and develop solutions.
  • Participate in daily team standups and recurring meetings on the management of all departmental technology systems and infrastructure.
  • This role is responsible for other duties as assigned.
Basic Qualifications
  • Minimum of five years' post-secondary education or relevant work experience
Additional Qualifications and Skills
Additional Required Qualifications:
  • Bachelor's degree in Business Administration and/or Information Technology required.
  • Minimum 7 years' direct experience working in an IT and business environment.
    • Experience and knowledge of Data & Analytics, Master Data Management, & CRM Implementation tools/platforms.  
  • Experience implementing solutions to facilitate the work of development operations and alumni engagement or equivalent business functions in other industries.
Additional Preferred Qualifications:
  • Agile, Scrum, or PMI Professional in Business Analysis (PMI-PBA) certification desired.
  • Advanced degree in Business, Computer Science, or related area.
  • Technical Curiosity / Willingness to Learn. Interested in seeking out new experiences, knowledge, and candid feed, back, demonstrating openness to learning and change.
  • Attention to Detail. Able to see and pay attention to details; able to recognize the component parts of a procedure or object and verify the correctness or error in an individual part or procedure.
  • Results Orientation. Able to identify actions necessary to achieve task completion and to obtain results; able to meet schedules, deadlines, quotas, and performance goals.
  • Communication Skills. Able to convey information in a professional, precise, and easy-to-understand manner for various roles and levels of technical understanding through verbal and written communications.
  • Proven experience within an organization supporting a hybrid and 100% remote environment.
  • Ability to analyze complex information and recommend action steps.
  • Excellent time management and multitasking skills; ability to work under pressure and against deadlines, must have flexibility and the ability to shift quickly and efficiently; must have the ability to work independently with a high degree of initiative, organizing multiple concurrent tasks.
  • Experience working for non-profit, academia, or government.
  • Experience providing high-level technology client services or working in a customer service environment.
Additional Information
This role is offered as a hybrid (some combination of onsite and remote) where you are required to be onsite at our Boston, MA based campus 2 days per week. Specific days and schedule will be determined between you and your manager.

We may conduct candidate interviews virtually (phone and/or via Zoom) and/or in-person for this role.

A cover letter is required to be considered for this opportunity.

Harvard Business School will not offer visa sponsorship for this opportunity.

Culture of Inclusion: The work and well-being of HBS is profoundly strengthened by the diversity of our network and our differences in background, culture, national origin, religion, sexual orientation, and life experiences. Explore more about HBS work culture here

About Us
Founded in 1908 as part of Harvard University, Harvard Business School ( is located on a 40-acre campus in Boston. The School offers two full-time MBA and PhD programs, more than 175 Executive Education programs, and certificates and courses through Harvard Business School Online. For more than a century, Harvard Business School faculty have drawn on their research, connection to practice, global expertise, and passion for teaching to educate leaders who make a difference in the world. The School and its curriculum attract the boldest thinkers and the most collaborative learners who will shape the practice of business and entrepreneurship around the globe.

We invite you to visit Harvard's Total Rewards website ( to learn more about our outstanding benefits package, which may include:
  • Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
  • Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
  • Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
  • Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
  • Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
  • Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
  • Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
  • Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
  • Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.
Job Function
Alumni Affairs and Development, Information Technology

Department Office Location
USA - MA - Boston

Job Code
I0658P IT User Support Prfss IV

Work Format
Hybrid (partially on-site, partially remote)


Salary Grade

External Relations

00 - Non Union, Exempt or Temporary

Time Status

Pre-Employment Screening
Education, Identity

Commitment to Equity, Diversity, Inclusion, and Belonging
Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

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