Job Listings

Enrollment Operations Assistant

Company:
Assumption University
Job Location:
Worcester, 01609-1296
Category:
Admissions and Enrollment
Type:
Full-Time

Company Description:

Assumption University is a comprehensive, private Catholic liberal arts institution with 2,500 undergraduate and graduate students, sponsored by the Augustinians of the Assumption. We awaken in students a sense of wonder, discovery, and purpose, forming graduates known for their intellectual seriousness, thoughtful citizenship, and devotion to the common good. Our curricular and co-curricular programs provide students with an education that shapes their souls, forms them intellectually, and prepares them for meaningful careers. We are a diverse community that welcomes different points of view and embraces all who share our mission. Enlivened by the Catholic affirmation of the harmony of faith and reason and by the pursuit of the truth in the company of friends, an Assumption education transforms the minds and hearts of students.    

An Equal Opportunity Employer. Assumption favors diversity, ecumenically welcomes all who share its goals, and strongly encourages people of color and others from underrepresented groups to apply.    

The University is in Worcester, Massachusetts, New England's second largest city that "combines the warmth of a small town with the convenience of a thriving city."  

Job Description:

BASIC PURPOSE: In support of the mission of the University, the Enrollment Operations Assistant will provide excellent customer service to students and families for the offices of Undergraduate Admissions, Graduate Admissions and Financial Aid via in-person, phone, email and text inquiries. The Operations Assistant will also be responsible for processing invoices, manage office supplies, assist with event preparation and performing tasks in our Admissions CRM.

ACCOUNTABILITIES: The Operations Assistant is expected to provide excellent customer service to students and families for the offices of Undergraduate Admissions, Graduate Admissions and Financial Aid via in-person, phone, email and text inquiries.   The Enrollment Operations Assistant will be responsible for:

  • Provide accurate and friendly service to students and families via phone, email and texting; responding to, or forwarding, calls and emails continually throughout the day.
  • Act as an expert representing undergraduate admissions, graduate admissions and financial aid when responding to student and family inquiries.
  • Manage multiple email inboxes and texting lines.
  • Perform general office functions such as ordering supplies, maintaining inventory and submitting maintenance and IT work orders as needed.
  • Review all invoices for accuracy and initiate purchase requisitions.
  • Assist in coordinating logistics and preparation for on-campus admissions events.
  • Help prepare and coordinate mailings.
  • Assist with visit and event registration and scheduling.
  • Help to oversee work study students.
  • Assist in updating information and running daily processes in the admissions CRM.
  • Assist with the duplicate resolution process and maintaining data quality in the admissions CRM.
  • Build and execute on-boarding protocols and training schedules for new staff.
  • Provide cross-functional support for campus events such as open house, accepted student day, student move-in day, etc.
  • Additional duties as assigned.

Requirements:

  • Bachelor's degree from an accredited University required.
  • Experience in a customer service setting or fast paced office environment.
  • Must have a friendly, service-oriented attitude and be comfortable interacting with a wide range of people.
  • Must be willing to contribute actively to the mission of the University. Effective as a team player as well as complete quality work independently.
  • Demonstrated exceptional organization skills and attention to detail.
  • Ability to communicate well in written and verbal form with staff he/she works with and supports.
  • Ability to multitask and advance multiple, high-priority projects simultaneously.
  • Experience in higher education supporting both Undergraduate and Graduate Admissions preferred.

Additional Information:

SCOPE: Interacts on a regular basis with administration, staff, faculty, students, and various individuals and organizations outside the University community.

PHYSICAL DEMANDS:  The physical demands listed are typical of those an employee must meet to successfully perform the essential duties of this job. We may make reasonable accommodations to enable individuals with disabilities to perform those duties. While performing the duties of this job, the employee is regularly required to talk, see, hear, read, write, walk, sit, stand, stoop, kneel or bend; reach with hands and arms; use office equipment such as computer, telephone, calculator, and fax machine. The employee must occasionally lift and/or move up to 25 pounds.

MENTAL DEMANDS:  The mental demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Examples of mental demands include reading (documents), detailed work, confidentiality, language, math, reasoning, oral communications, written communications,  multiple concurrent tasks, interruptions, and performing calculations when necessary.

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