Job Listings

Financial Aid Counselor

Kennesaw State University
Job Location:
Kennesaw, 30144
Financial Aid

Job ID: 268949

About Us

Are you ready to join a community leading in innovative teaching and learning? 

Kennesaw State University is one of the 50 largest public institutions in the country. With our growing enrollment and global reach, we are enjoying increased prominence among Georgia's colleges. We offer more than 150 undergraduate, graduate, and doctoral degrees to over 43,000 students. Our entrepreneurial spirit, high-impact research, and Division I athletics also draw students from throughout the region and from 92 countries across the globe. Our university's vibrant culture, career opportunities, and rich benefits make us an employer of choice. We are searching for talented people to join our mission. Come to KSU and find your passion.


Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Job Summary

Responsible for processing financial aid for students by reviewing documents, evaluating eligibility and awarding various types of federal and state financial aid. Responsible for meeting with students and families to explain the financial aid process, along with answer questions regarding financial aid awards and required documents.


1. Provides assistance to students and parents/guardians who are seeking and/or receiving financial aid
2. Advises students about financial aid eligibility, application procedures, available financial aid programs, educational costs, and financial management strategies, including loans, financing options, and other financial aid related matters
3. Counsels students and parents/guardians regarding financing an education at the University
4. Reviews student applications for accuracy and completeness
5. Ensures compliance with laws and regulations regarding financial aid
6. Responds to inquiries and researches and resolves issues related to transactions
7. Researches and assists with issue resolution related to federal and state systems
8. Maintains appropriate documentation via data entry system (Campus Logic, NOLIJ, Banner, etc.)
9. Participates in the development and maintenance of policies and procedures that impact the efficiency and quality of services provided

Required Qualifications

Educational Requirements
Bachelor's degree from an accredited institution of higher education

Required Experience
On-the-job training provided

Preferred Qualifications

Preferred Experience
One (1) year of Financial Aid Office experience preferred
Working and tested knowledge of Banner (Ellucian) preferred
Previous customer service experience preferred
Experience working with student populations preferred

Knowledge, Skills, & Abilities

Able to deal with multiple tasks or projects at one time and prioritize based on importance 

Demonstrates understanding and knowledge of financial aid at the federal, state and institutional levels  
Working knowledge of and abides by the regulations of the Family Education Rights and Privacy Act (FERPA) and the Higher Education Act of 1965 as amended (HEA)  
Understanding of CPS, EDE, NSLDS, COD, Surfer  
Maintains up-to-date knowledge of state and federal laws, rules and regulations pertaining to financial aid; attend seminars, conferences, workshops and other training sessions

Strong conflict management and resolution skills-specifically the ability to diffuse difficult, angry, or emotional situations with individuals  
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, technology, organization, communication (verbal and written), time management, project management and presentation skills  
Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite, BANNER, NolijWeb, etc)  
Strong attention to detail and follow up skills  
Strong customer service skills and phone/email etiquette

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