IT Support Technician 2 - CRCC
Walla Walla Community College
IT Support and Training
Walla Walla Community College
Salary: $3,883.00 - $5,088.00 Monthly
Job Number: 2024-481D CRCC
Location: Connell, WA
Department: CRCC/CORRECTIONS EDUCATION
Join our team to help inspire all students to discover their potential and achieve their goals by providing relevant, equitable, and innovative learning opportunities and services.
Walla Walla Community College is accepting applications to fill the role of IT Support Technician 2 position for the WWCC Correction Education program located at the Coyote Ridge Corrections Center (CRCC) in Connell, Washington.
This position is filled to fulfill a contract awarded to Walla Walla Community College (WWCC) by the Washington State Board for Community and Technical Colleges (WSBCTC) to operate a correctional education program at WSP in accordance with an interagency agreement with the Department of Corrections. Walla Walla Community College and its employees working in a correctional education program are expected to follow all Department of Corrections (DOC) Policies, IT and other Security requirements, follow DOC Operational Memorandums, and comply with the Superintendent's directions.
At Walla Walla Community College, we inspire all students to discover their potential and achieve their goals by providing relevant, equitable, and innovative learning opportunities and services. We have identified three core themes that describe the fundamental aspects of the College's mission by translating it into practice: Student Success, Strong Communities, and Resource Stewardship. As an organization, we value learning opportunities, a sense of community, diversity, health and humor, excellence, integrity, teamwork, innovation, personal and professional growth, and sustainability.
In line with the mission and goals of Walla Walla Community College, this position will be responsible for encouraging students to continue life-long learning in preparing students for the 21st-century work. The IT Support Technician 2 will ensure that student laptops are updated, inventoried, and reviewed on a regular basis, create network and software accounts for students and teachers and provide primary support to individuals and small work groups. Independently completes a variety of routine technical IT paraprofessional assignments. The IT Support Technician 2 will work with students, program staff and various stakeholders in the interest of the corrections education program.
Desktop, laptop, software and network IT support work
- Provides primary IT support to students and faculty.
- Ensures software meets end user needs. Installs, updates and configures software. Trains end users on basic use of software.
- Provides technical training to end users.
- Assist IT professionals in acquiring, installing, repairing and retiring computer equipment, peripherals and software.
- Proactively monitors, troubleshoots, diagnoses, and escalates application, network, and server related issues per established procedures and service levels.
- Assists in providing hardware and application support for the day-to-day operations.
- Serves as point of contact for upgrades or changes and works with IT professionals to evaluate potential impacts.
- Assists IT professionals in installing cabling systems and network interface cards, hubs, uninterruptible power supply backups and switches.
- Supports faculty in managing offline and online Canvas course development, problem-solving, and training.
- Provides technical support on integrating and updating course software into student Canvas, PCs, and laptops with a focus on troubleshooting, security, and reconfiguration.
- Manages staff and student user system access by creating and updating accounts and user groups, assigning network rights and access to systems (Canvas and other educational programs), applications and equipment.
- Resets passwords for logins and other applications.
- Troubleshoot, diagnose, coordinate, plan, document, and maintain all student laptops.
- Credential laptops, and then re-image laptops with latest version and assign to new/returning student. Create student laptop logons and maintain logon/password tracker.
- Maintain accurate student laptop inventory in the shared tracking sheet. Update OMNI laptop assignments as needed.
- Inspect student laptops on a quarterly basis.
- When laptops are lost, work with DOC staff to try to locate lost item, if not found follow infraction process. Assist with investigations and document misuse of laptops.
- Continuously work with DOC staff to ensure that laptops are accounted for by emailing and contacting DOC property when laptops are issued, retrieved or swapped.
- Ensure security protocols are followed per DOC and WWCC policies.
- Disable accounts when needed for security issues / when security protocols are not followed
- Collaborate with DOC IT, SBCTC IT & WWCC IT as needed for security breaches or other issues that arise.
- Prioritize assigned work with laptops, logins, documentation, user agreements.
- Participate in the development of standards and processes with DOC/WWCC.
- Work with DOC IT with IT Tasks such as, installing software on laptops/desktops; swapping hardware i.e. desktops/laptops/monitors/mice/keyboards;
- Track and troubleshoot uncommon user issues.
- Maintain and prioritize referrals and waitlist for Vocational programs.
- Work with computerized DOC Offender Management Network Information (OMNI) to Assign students weekly to open enrollment classes such as Carpentry, Welding and Digital Design.
- Create special callouts for various reasons, such as; make-up class, study labs, laptop (pick up, retrieval, swap, inventory), book collection.
- Assure classes that aren't running are cancelled and staff and students are notified.
- Chrono information in OMNI.
- Maintain spreadsheet of student's absences.
- Create new student registration packets weekly and new quarterly packets for instructors.
- Respond to student Kiosk messages and distribute to staff members.
- Document student transfers and release date.
- Resolve attendance issues as they arise.
- Maintain quarterly admission and registration records.
- Check Transfer sheet daily to track those students that need to un-assigned from classes.
- Update student program history in OMNI when the student has completed a class. Notify counselors of completions.
- Weekly print and send attendance sheets with updates (dropped or added students).
- Special projects as assigned by Dean, Director, and Supervisor.
- Ability to problem solve and research to determine best solution.
- Effective organizational and time-management skills.
- Effective verbal, written, and electronic communication skills with students, faculty, and staff that respects diverse cultural, ethnic, socioeconomic, and educational backgrounds, and follows expected guidelines.
- Work well with others in a professional manner, including positive interpersonal communication.
- Ability to read, understand and interpret policies and procedures; effective oral and written communication skills.
Equivalent combination of education and experience may be considered at the discretion of the college.
- Associates degree or two (2) years of equivalent professional experience in Computer Science, Information Technology, or related field.
- Corrections work experience
- Bilingual - English/Spanish
Conditions/Terms of Employment
This classified position is in a bargaining unit for which WPEA Higher Ed is the exclusive representative.
This position is located inside the Coyote Ridge Corrections Center, an adult male prison and interacts daily with WWCC faculty, office co-workers, supervisors, DOC personnel and students. Duties require the use of standard office furniture and equipment (e.g. desk, filing cabinet, computer, laptop, printer, telephone, copy machine, etc.) Use and wear WSP provided radio. Standard business hours are 40 hours per week, Monday - Friday from 7:30 p.m. to 4:00 p.m. Incumbent may be expected to occasionally adjust the work schedule to meet business needs. Some travel may be required, and is typically local or regional, to attend training.
The college has an excellent benefit program including medical, dental, life and long-term disability insurance; paid sick leave; paid vacation leave; and retirement plan. All full-time employees will automatically have 3% of taxable income deferred into the State of Washington Deferred Compensation Program (DCP) unless declined at time of hire. WWCC requires all employees to participate in direct deposit for payment of salary. The College is a tobacco-free campus.
Persons hired must be able to provide acceptable documentation of lawful authorization to work in the United States within three (3) days of employment and official college transcripts. WWCC participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. All Walla Walla Community College staff members employed at one of the Correction Education facilities must be cleared by an FBI background check before being hired into such positions and successfully complete a 3-week corrections training program. Information from the background check may not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
Department of Correction positions are grant funded and funding is not guaranteed. Upon loss of grant funding, the position will end. WWCC does not absorb the cost to fund DOC grant positions.
Required Application Materials
This position is posted as open until filled. For priority consideration applications should be received by 11:59 p.m. on Monday, February 19, 2024. To qualify for consideration, applicants must meet required qualifications and submit a complete application packet that includes the following:
- Online NEOGOV application
- Cover letter
- In the cover letter, detail your interest in the IT Support Technician 2 position for the WWCC Correction Education program located at the Coyote Ridge Corrections Center in Connell, Washington. Please describe any professional experience, training and educational background that makes you an ideal candidate.
- Names and contact information for three professional references
- Unofficial transcripts for application purposes (if applicable); official transcripts are required prior to an official start date
WWCC reserves the right to not fill this position, reject all applicants, or reopen the position. Applications received during this recruitment may be used to fill future vacancies at the College's discretion.
Walla Walla Community College is committed to provide equal opportunity and nondiscrimination for all educational and employment applicants as well as for its students and employed staff, without regard to race, color, creed, national origin, sex, sexual orientation, including gender expression/identity, marital status, age (over 40), the presence of any sensory, mental, or physical disability, the use of trained guide dog or service animal by a person with a disability, or status as a Vietnam and/or disabled veteran, National Guard member or reservist in accordance with the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Federal Rehabilitation of 1973, the Americans with Disabilities Act of 1990, and any other applicable Federal and Washington State laws against discrimination. The Human Resources Office is accessible to persons with disabilities. If you need accommodations in the application/employment process, please contact Brooke Marshall, JD/Vice President of Human Resources/Title IX Coordinator/Section 504 Compliance (509) 527-4300 - TDD (509) 527-4412, email firstname.lastname@example.org, address: 500 Tausick Way, Walla Walla WA, 99362.
To apply, please visit https://www.schooljobs.com/careers/wwcc/jobs/4386818/it-support-technician-2-crcc