Job Listings

Student Success Coach

Company:
Arapahoe Community College
Job Location:
Littleton, 80160
Category:
Student Affairs and Services
Type:
Full-Time

Job Location
Littleton, CO

Tracking Code
959

Job Description

At ACC, every employee is focused and responsible for student success. We promote a culture of inclusivity and innovation through individualized support, passionate employees, and a welcoming environment. Hands on experiences and personalized attention make learning come alive at ACC enabling our diverse community of students and staff to develop the knowledge and skills they need to reach their academic and career goals. Since 1965, ACC has supported a culture of achievement and has been the place of choice for people who want to Move Mountains.

ACC seeks applicants who understand and have first-hand experience working with diverse populations, which may include but are not limited to, historically marginalized populations such as people of color, LGBTQ+ community members, veterans, first generation graduates, and people with disabilities.

Job Summary

The Student Success Coach is a crucial member of the Admissions team, playing a pivotal role in the admissions operations. Actively engaging with prospective students, parents, and high schools, the Student Success Coach provides invaluable support throughout the admissions process, cultivating strong relationships to enhance and provide a seamless enrollment experience. 

A distinctive aspect of the role involves specialized health career advising. The Success Coach guides aspiring healthcare professionals, navigating them through the intricacies of a rewarding career in the healthcare sector, staying informed and up to date with industry trends, educational requirements, and assisting in finding development opportunities. 



Additionally, supporting the Admission Team in our efforts by providing timely information, assisting in outreach strategy development, and participating in events. By seamlessly integrating with the Admission Team, the Success Coach ensures a cohesive and supportive experience for prospective applicants, contributing significantly to the overall success of the admissions process and fostering an inclusive environment for those pursuing health careers. In this crucial role, with a student focused mindset, you will be leveraging these key characteristics: 

  • Empathetic Communication: Ability to communicate effectively with students addressing their needs and providing support and guidance understanding the challenges they face.
  • Adaptable Problem Solver: identify challenges, develop solutions, and make informed decisions keeping projects on track.
  • Analytical Skills: possesses strong analytical skills to interpret and draw insights from data.

The typical schedule is Monday - Friday, 8a - 5p; however, some evening and weekend hours will be a regular occurrence and requirement for the position. 



ACC Equity Statement

We welcome and value the identities and experiences of our students, staff, faculty, and surrounding communities. We seek to engage and support historically marginalized groups whom higher education has traditionally failed to serve. We work to foster an equitable and inclusive learning and work environment that supports our students and employees through professional development, programming, reflection, and transformational change of ACC practices, procedures, services, and teaching. We collectively commit to holding ourselves accountable to our equity goals through assessing these efforts with multiple strategies that include voices of those impacted by this work. 

Required Qualifications
  • Bachelor's degree from a regionally accredited college. 
  • Minimum one (1) year experience working in higher education, preferably in Student Affairs including student services, admissions, advising, orientation, first year programs, residence life, or with students in academic programs. 
  • Experience working with students or clients to help them achieve academic, personal, or professional goals.
  • Ability to interact and develop relationships with individuals of varying social, cultural, economic, and educational backgrounds.
  • Strong collaboration, problem-solving, interpersonal, oral and written communication, and critical thinking skills required.
  • Ability to work collaboratively and effectively with other staff members, students, and administrators and be able to be productive in time sensitive and at times, high-pressure situations. 
Preferred Qualifications
  • Master's degree from a regionally accredited college. 
  • Experience working in a Community College or at a recruiter campus with diverse student populations.  
  • Multiple years of experience working in Student Affairs or admissions, academic advising, first year programs, orientation, student success programs or advanced academic achievement.  
  • Experience working across functional areas in a complex organization.  
Physical & Cognitive Demands

The following are some of the physical and cognitive demands commonly associated with this position.

  • Occasionally moves, positions, and transports files and office materials weighing up to 10 lbs.
  • This is largely a sedentary role. This position operates in an office environment and constantly uses a computer, and routinely uses standard office equipment including phones, copiers, etc.
  • The person in this position constantly communicates with internal and external constituents and students. Must be able to exchange accurate information in these situations.
  • Cognitive demands include comparing, copying, computing, compiling, analyzing, coordinating, synthesizing, negotiating, communicating, instructing, and interpersonal skills.
Reasonable Accommodation Statement 

Arapahoe Community College provides reasonable accommodations to applicants and employees with disabilities on a case-by-case basis. If you need a reasonable accommodation for any part of the application and hiring process and/or during the course of employment, please contact Angela Johnson, Director of Human Resources, at 303.797.5715 or Angela.Johnson@arapahoe.edu.

Advertised Salary Range 

Salary range for this position is $50,000 - $56,000, commensurate with education and experience. AP 3-45 provides information regarding salary placement and adjustments. This is a full-time, FLSA-exempt position. This position has been exempted from the State Classified System.

To Apply

All applicants must submit:

  1. Resume
  2. Detailed letter of interest (cover letter) addressing the job announcement. Please include any experiences you may have embedding equity and inclusion in your work, see below.

At ACC we seek to hire candidates that demonstrate a commitment to and experience with embedding equity and inclusion into their professional role. Please address this specifically in your cover letter explaining what diversity, equity, and inclusion (DEI) means to you and how you may have incorporated DEI into your current or previous professional responsibilities.

Incomplete applications will not be considered. Candidates who are selected to interview will be asked to submit a completed application form and the names and contact information for three professional references. Candidates will be evaluated based on their qualifications as related to the duties and responsibilities of the position. To apply, scroll down to the bottom of this page and click "Apply."

If you have questions regarding this position, please contact us at ACCAskHR@arapahoe.edu.

Closing Date

This position will be posted from February 9, 2024 until February 23, 2024.

Benefits

At ACC, we value and uphold a commitment to a workplace that focuses on employees. Our mission is to provide innovative and responsive educational and economic opportunities in an accessible, inclusive environment that promotes success for students, employees, and the communities we serve. In addition to rewarding and meaningful work, we offer a comprehensive selection of benefits to support our employees, including:

  • Strong, flexible retirement benefits including Colorado PERA's Defined Benefit Plan or Defined Contribution Plan. ACC contributes 21.57% of your salary on your behalf. Supplemental retirement plans including 401(k), 403(b) and 457 plans are also available.
  • Comprehensive health benefits including medical, dental, vision, life, and flexible savings benefits.
  • Employee assistance services such as counseling, professional coaching, financial planning, and more, are available to you and members of your household at no cost through the Colorado State Employee Assistance Program (C-SEAP)
  • Generous paid time off benefits including up to 15 hours of annual leave and 10 hours sick leave per month, 10 paid holidays per year, and up to 18 hours for academic and volunteer activities.
  • Tuition assistance for employees and their eligible dependents at any community college within the Colorado Community College System or CCCOnline.
  • State employees are eligible to participate in BenefitHub which offers discounts for retailers and services and other benefits resources.
  • Employees may qualify for the Public Service Loan Forgiveness Program. Additional information about this program can be found on the Colorado Division of Human Resources website.
  • New hires for full-time positions may be eligible for a relocation assistance benefit if relocating at least 100 miles to work at ACC. Information about this can be found in AP 3-160.
Notice to all Applicants
  • Final candidate will be subject to successful completion of a background check, and, if applicable, a motor vehicle record review.
  • Former employees of the Colorado Community College System, or one of its 13 colleges, who were disciplinarily terminated or resigned in lieu of termination, must disclose this information in their application materials.
  • Final candidate is required to submit unofficial transcripts to Human Resources within thirty (30) days of hire.
  • Direct deposit of payroll is a condition of employment.
  • Arapahoe Community College participates in E-Verify.
  • Arapahoe Community College is a tobacco and smoke-free campus.
  • All ACC employees, except student employees, contribute to Colorado PERA at a fixed percentage of their earnings and do not contribute to Social Security.
  • Finalist must be willing to make Colorado their primary workplace.
CCCS is an Equal Opportunity Employer

The Colorado Community College System believes when all human qualities are regarded with dignity and respect and when everyone has access to the individualized support they need, all will have the opportunity to thrive. In all aspects of the employment process, decisions are made based on merit, competence, performance and business need without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, creed, ancestry, national origin, marital status, genetic information, military status, or any other protected status in accordance with applicable law. Our Accommodations and Non-Discrimination policies, plus other helpful information, can be found publicly at arapahoe.edu/legal

For information regarding Arapahoe Community College Security, including Clery Act / Crime Statistics for the campuses and surrounding area, please see the Arapahoe Community College Annual Security Report. For a hard copy report, please contact the ACC Campus Police Department at 303.797.5800, Campus.Police@arapahoe.edu, or Room M2600 at 5900 South Santa Fe Drive, Littleton, Colorado 80120.

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