Job Listings

Enrollment Counselor (Chandler, AZ)

Company:
The University of Arizona
Job Location:
Tucson, 85724
Category:
Admissions and Enrollment
Type:
Full-Time

Posting Number: req18851

Department: Distance Education

Location: Chandler

Address: Chandler, AZ USA

Position Highlights

Join the Distance Education Team! We are looking for a candidate to fill an Enrollment Counselor position and it will be located in Chandler, Arizona. The primary focus of this position is to respond and reach out to prospective students and applicants for Near You Network Maricopa County locations.

The Enrollment Counselor is responsible for determining a prospects initial eligibility for transfer programs at The University of Arizona and working with prospective students through the enrollment process (applications, transcripts, and university onboarding and orientation procedures).

The ideal candidate will need resiliency to maintain motivation on a high number of inbound/outbound calls daily to and from prospective students, interpersonal skills to connect with prospective students on calls, openness to feedback, ability to listen actively for long periods of time, confidence, adaptability, and integrity to handle various phone calls.

The Near You Network extends the University of Arizona's educational mission by providing affordable, accessible degree programs to students across Arizona and beyond. Near You Network students earn experience-rich, no-compromise University of Arizona degrees without ever having to step foot on main campus.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

Duties & Responsibilities

  • Counsel
    prospective students on the requirements and procedures for the admissions
    process, via telephone, text, email, and campus events and walk-ins.
  • Maintain campus
    processes and student data in UA's Customer Relationship Management (CRM)
    system. 
  • Update student
    inquiry progression in databases. Maintain detailed prospect and student
    program application materials for quality and completion and correspond
    with applicants regarding recommended improvements and resubmission.
  • Meet regularly
    with academic advisors to address prospect and applicant progress. 
  • Maintain a
    pipeline of students, which will include following a prescribed call plan
    and prioritizing prospective students' needs.
  • Assist
    applicants through the admission and orientation process through
    enrollment. Inform and connect prospective students, applicants, and
    admits to the appropriate resources, including scheduling appointments
    with local support, financial aid and military benefit counseling, and
    academic advising. 
  • Provide regular
    enrollment management reports to Maricopa and Distance Education
    teams. 
  • Provide
    information to clientele for University of Arizona programs, including 2+2
    transfer and graduate degree programs, transfer articulation, distance
    education, joint enrollment with community colleges, and continuing
    education opportunities.
  • Coordinates the
    enrollment management training of student employees.
  • Monitors and
    performs quality assurance on student employee enrollment management work.
  • Support the
    Maricopa County recruitment and student success team as needed.
  • Participate in
    team meetings and training to further develop skills and program
    knowledge.
  • Develop
    relationships with a geographically disbursed team and student population
    to best support students and teammates. 
  • Make
    recommendations to improve customer service, efficiency, and effectiveness
    by identifying lead quality issues/tech issues/business process issues
    etc.

Knowledge, Skills and Abilities:

  • Organizational ability to set priorities plan, organize, and coordinate multiple projects and activities with varied deadlines.
  • Self-motivated, flexible, and able to work on multiple tasks with changing priorities as needed in a fast-paced environment.
  • Capacity to think strategically with strong problem solving skills
  • Ability to work independently and effectively in teams with excellent leadership skills.
  • Strong written and verbal communication skills.
  • Excellent interpersonal skills with ability to interact with diverse internal and external constituents on all levels.
  • Computer skills and knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Teams, SharePoint).
  • Ability to work comfortably on the phone/headset for extended periods of time.

Minimum Qualifications

  • Bachelor's degree or equivalent advanced learning attained through professional level experience required.
  • Minimum of 3 years of relevant work experience, or equivalent combination of education and work experience.

Preferred Qualifications

  • Experience using call dialing technology.
  • Enrollment management experience in higher education.

FLSA: Exempt

Full Time/Part Time: Full Time

Number of Hours Worked per Week: 40.00

Job FTE: 1.00

Work Calendar: Fiscal

Job Category: Student Services

Benefits Eligible: Yes - Full Benefits

Rate of Pay: $42,282 - $52,851

Compensation Type: salary at 1.0 full-time equivalency (FTE)

Grade

5

Compensation Guidance

The Rate of Pay Field represents the University of Arizona's good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

The Grade Range Minimum, Midpoint, and Maximum Fields listed below represent a full range of career compensation growth over time in this position and grade. Each unit typically sets starting pay between minimum and midpoint upon hire. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.

Grade Range Minimum

$42282

Grade Range Midpoint

$52851

Grade Range Maximum

$63423

Career Stream and Level

PC2

Job Family

Recruitment & Admissions

Job Function

Student Services

Type of criminal background check required: Fingerprint criminal background check (security sensitive due to job duties)

Number of Vacancies: 1

Contact Information for Candidates

Carla Holloway

carlaholloway@arizona.edu

Open Until Filled: Yes

Documents Needed to Apply: Resume and Cover Letter

Diversity Statement

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As a Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.

Notice of Availability of the Annual Security and Fire Safety Report

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University's campuses. These reports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures.
Paper copies of the Reports can be obtained by contacting the University Compliance Office at cleryact@arizona.edu.

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