Job Listings

Director of Mail and Distribution Services

Harvard University
Job Location:
Cambridge, 02138
Facilities Management
Campus Services


Job Summary

Reporting to the Managing Director of Transportation Services, the Director of Mail and Distribution is a senior management position overseeing Harvard University's mail and delivery logistics operations.  The position directs the strategic planning, management, coordination of logistics and evaluation and development of policies and procedures for a department with a total operating budget of over $4.2 million.  Specific responsibilities include:  Maintaining and updating multi-year strategic plans for the Mail and Distribution Services' multiple business lines; including, delivery of mail and materials, library courier, mail center management, student mail forwarding and the in-house mail and print operation.  This position oversees the management of the annual operating budgets, quarterly projections as well as development of plans and allocation of resources. 

Position Description
  • Directs the strategic planning, management, coordination of all operations for Mail and Distribution Services, including long term planning and business development.
  • Oversees the department's annual budgets to include planning and monitoring of expenditures. 
  • Analyzes expenditures to maximize current and/or future cost savings and efficiencies. 
  • Plans and implements strategies for generating revenue and resources for Mail and Distribution Services. Develops and communicates the department's value proposition to build a strong presence in the Allston, Boston and Cambridge campuses. 
  • Oversees the planning of annual rates for each business line, making sure cost recovery and in line with operating budgets. 
  • Prepares scheduled, annual and ad hoc reports on the department's activities and projects. 
  • Sets policies and procedures for Mail and Distribution Services according to Transportation Services, and Campus Services' guidelines.
  • Provides on-site leadership and supervision for Mail and Distribution Services ensuring customer service standards are maintained at all locations and in all services.
  • Maintains dynamic, real time metrics for measuring the success of assigned projects for Mail and Distribution Services. Identifies and captures relevant performance metrics and uses the information to identify trends, driver change and assess progress. 
  • Ensures "best practices" are created and followed throughout the Mail and Distribution Services department, with all units are trained accordingly.
  • Conducts ongoing analysis of the Mail and Distribution Services department's procedures to determine how processes and protocols may be streamlined, new programs developed, and department resources can be most effectively deployed. 
  • Researches, develops and leads innovative programs and services to ensure Mail and Distribution Services has a strong presence in the industry. 
Basic Qualifications

Masters' degree in Business Administration, Management or related field preferred. Experience in an institution of higher education. Comprehensive knowledge and understanding of United States Postal regulations, and operating guidelines as they relate to higher education. 

A minimum of ten years progressively responsible experience in management, which includes significant administrative responsibility and staff supervision. Knowledge and understanding of budget procedures with the ability to analyze and interpret "benchmarking" statistics, and prepare reports, statements and/or projections. Experience supervising and training employees, including recruitment, professional development, and performance management in a union environment required.  Excellent communication and professional skills, strong interpersonal skills and the ability to work effectively with a diverse range of constituencies.  Proven ability to work effectively in a fast-paced, team-oriented environment while maintaining the highest standards of accuracy and customer service.

Additional Qualifications and Skills

Technology Skills Required: Skill in the use of software to quantify and illustrate complex financial data, comparisons, impacts, and/or projections.   Will be required to be proficient in all Mail Services software systems and must be willing to supplement technical knowledge with career development training courses. 

Special Requirements: Travel for this position may be required to attend industry conferences and training sessions. CMDSM ,EMCM, MDP and MDC certifications desirable. 

Additional Information: The ideal candidate will be a collaborative, consultative, technically skilled, and experienced industry professional who can provide excellent service to internal and external clients and effectively manage their expectations. 

Working Conditions

This position requires an on campus presence.

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.

Additional Information

Emergency Status Designation: Critical Operations Personnel

Work Format Details
This position is based primarily on-campus, in Massachusetts. This may include in-person during emergency situations (if applicable). Additional details will be discussed during the interview process. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

We invite you to visit Harvard's Total Rewards website ( to learn more about our outstanding benefits package, which may include:
  • Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
  • Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
  • Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
  • Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
  • Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
  • Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
  • Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
  • Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
  • Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.
Job Function
General Administration

Department Office Location
USA - MA - Cambridge

Job Code
361060 Administrative Manager

Work Format


Salary Grade


00 - Non Union, Exempt or Temporary

Time Status

Pre-Employment Screening
Education, Employment, Identity

Commitment to Equity, Diversity, Inclusion, and Belonging
Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

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