Job Listings

Associate Director of Financial Aid for Counseling & Customer Service

Company:
DeSales University
Job Location:
Center Valley, 18034
Category:
Financial Aid
Type:
Full-Time

Associate Director of Financial Aid for Counseling & Customer Service

  • 2755 Station Ave, Center Valley, PA 18034, US
  •  Full Time

POSITION SUMMARY

The Associate Director of Financial Aid for Counseling and Customer Service is responsible for providing guidance and training to the Financial Aid Counselors, the Financial Aid Specialist and the Financial Services Call Center staff. The Associate Director also assists the Director with developing all business processes and helps ensure that financial aid packages are prepared accurately and in a timely manner. The AD is also responsible for ensuring that students are provided with excellent customer service. The office serves all student populations including Traditional Undergraduate, ACCESS, Graduate, Accelerated BSN, Physician Assistant and Doctoral students. Advising is done by phone, walk-in, and direct or electronic mail.

QUALIFICATIONS

  • Bachelor's degree required; Master's degree preferred
  • Minimum 5 years experience in the financial aid profession required
  • Financial aid software experience required, Datatel-Colleague preferred
  • Public speaking skills preferred
  • Familiarity with PHEAA state grant processing preferred
  • Sensitive to issues of ethnicity, disability and diversity
  • Dedicated to the mission of a small, Catholic, liberal arts institution

DeSales University is an EEO employer - M/F/Vets/Disabled

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